GamesHow To's

Fix: Steam Download Stopping

Many users have faced a problem of their download process stopping randomly, and starting again in a few moments. This issue has persisted over many years and up to this date, many users still report it giving them problems. It is very wrong to state that this issue has one unique solution. Because of unique hardware and software specifications that the users have, this problem can be caused due to a number of reasons. Sometimes even reinstalling Steam doesn’t work. We have listed down all the solutions that seemed to work for the users. Please implement them from the top and work your way to the bottom.

Solution 1: Closing all unwanted applications

Before we resort to more technical methods, we will see if any external application is causing the irregularity in Steam’s download. Many applications are known to interfere with Steam such as CCleaner, Skype, and other unwanted applications. Below is the method to end all unwanted processes.

  1. Launch your Task Manager by pressing ⊞ Win + R button. This should pop-up the Run application.

In the dialogue box write “taskmgr”. This should open up the task manager.

  1. End all unwanted processes such as Skype, web browser, updaters etc. Restart Steam using Steam.exe and hopefully, it will work as expected.

Solution 2: Matching your time and time zone

There may be a conflict between the time in your computer and the set time zone. As we all know, Steam works by collecting real time data from the PC along with a timestamp. If it detects an irregularity, it is bound to crash or show unexpected errors.

  1. Click Windows button and type “Control Panel”. From the search results, open the Control Panel.
  2. From the list of categories, choose “Date and time”.

  1. From the three tabs, choose “Internet Time” and click on “Change Settings”.

  1. Check the dialogue box which says “Synchronize with Internet time server”. Click on Update now. Click on OK after the time is updated successfully and restart Steam.

Solution 3: Updating your Network drivers

Steam always keeps itself up to date with the latest software changes. However, if you don’t upgrade your network drivers occasionally, it could prove to be a problem. The updated Steam won’t be compatible with the older versions of the software. This would cause it to display unexplained behavior; in our case, the random stopping of downloads. Below are the steps mentioned on how to check which network cards you have installed in your PC and how to update their drivers.

  1. Click the Windows button and type “Control panel”. Select the application which returns in the search results.
  2. From the list of options, select Device Manager.

  1. Now a window will come up consisting of devices which are registered to your PC. They range from devices as simple as USB devices to Processors. Select Network Adapters from the list.

  1. Now you see the types of network adapters which are installed in your PC. In this case, there is a wireless adapter and a LAN installed. This solution is for both of them and you can update their drivers easily. Double click the selected driver and you will be facing a window like this.

  1. Select the Driver tab and click on Update Driver. Now you will be given two options i.e. Update automatically or Update manually from the package you downloaded from the official hardware’s website. You can use any one of the options for the update.

After updating your drivers, restart Steam and start your download again. Hopefully, the problem will be resolved.

Solution 4: Limiting your bandwidth

Sometimes your disk write speed can’t keep up with your download speed. If you experiencing a lot of fluctuation in your connection while downloading, it is advised that you limit your bandwidth from Steam. You can choose a decent speed; not too low or not too high.

  1. Open your Steam client. It is advised to use the option “Run as Administrator” when launching.
  2. On the top left corner click “Steam” and select Settings.
  3. Navigate to the downloads tab. Here you will see a drop down window saying “Limit bandwidth to”.

  1. When you click it, a drop down window will pop up. Here you will find a number of speeds available to limit. Always choose accordingly to your internet speed provided to you by your ISP.

  1. Close Steam and relaunch. Hopefully, the fluctuation will be fixed.

Solution 5: Disabling Windows Defender

Many users reported that unexpectedly, Windows Defender was causing the problem. Somehow, after disabling it, the fluctuation was fixed. It is advised to turn it off and try re-launching Steam. However, if this method doesn’t work, it is highly recommended for you to turn it back on.

  1. Press ⊞ Win + R button and in the dialogue box type “msc”.
  2. A Local Group Policy Editor will come forward. Click the Computer Configuration tab and select Administrative templates.
  3. Here you will see a folder of Windows Components. Click it and select Windows Defender.

  1. Here you will find a number of different options. Browse through them and select “Turn off Windows Defender”.

  1. Select “Enabled” to turn Windows Defender off. Apply settings and press OK.

After completing the above steps, your Windows Defender should be turned off. Restart your computer and re-launch Steam using Steam.exe. It is preferable to launch it with administrative privileges. To do so just right click on your client and select “Run as administrator”.

Solution 6: Checking if your .NET is properly enabled

.NET Framework is essential in the correct running of games. However, is some computers by default, it is not enabled completely. First of all after ending all Steam processes, we will try to enable it fully and check if the problem gets fixed or not.

  1. After pressing your Windows screen, type “Control Panel”.
  2. Select the program which returned as the result. Here you will find a number of options available for you to choose. Click on Programs and Features.

  1. After you click Program and Features, a new window will come forth. Here at the left most side, you will find an option which says “Turn Windows Features on and off”. Click on it.

  1. A smaller window will come forth consisting of check boxes. On the top, you will find .NET framework. If you notice it will be already checked but if you expand it, the two folders inside will be unchecked. Check both of them, save your changes and exit. Launch Steam using administrator privileges.

Solution 7: Deleting CDPUserSvc_3e1f2 process

This method should be used if the ones listed above don’t make any difference. This service is known to cause a problem while downloading Steam games, causing them to download irregularly. First of all, you would need to enter safe mode with networking and check if your download is smooth. If it is, you will return to normal mode and end the process responsible. The steps are listed below.

  1. Get your computer to safe mode by selecting from various different options available. Select ‘Enable Safe Mode with Networking’. You can learn how to get your PC to safe mode from here. If you are running Windows 7, press F8 upon the startup of your PC and you will be directed to a similar window where you can select the required option.

  1. Open Steam and try downloading/updating the game again. If it downloading smoothly, exit safe mode and after returning to the normal one, click the Windows button.
  2. In the dialogue box type “Control Panel”. Select the application which returns as a result. Select Administrative Tools from the list of options.

  1. After you open the tools, a window will come forward containing a lot of shortcuts to different tools. Scroll through them until you find the one named “Services”. Click it.

  1. Here you find a service named “CDPUserSvc_3e1f2”. Stop it from the options you get after double clicking on it. After stopping it, click properties and choose startup type to “manual”.

Solution 8: Clearing the HTML cache

Before we reinstall Steam, it is worth a shot to clear the HTML cache and try to check if the problem still persists. We will also flushconfig to make sure we try everything.

  1. Exit Steam client.
  2. Press ⊞ Win + R button. This should pop-up the Run
  3. Type in the dialogue box write “control’’. This should bring up the control panel in front of you.

  1. In the control panel, search for “Folder Options” in the dialogue box located in the upper right corner.

  1. Click the “Folder Options” which returned in the search. Then click the “View” tab and here you will check a line which says “Show Hidden files, folders and drives”. Mark it, apply the changes and close the window.

  1. Once again press ⊞ Win + R button. This should pop-up the Run application.
  2. In the dialogue box write “C:\Users\<Username>\AppData\Local\Steam\htmlcache’’. Here the <Username> is your windows account username.

If you don’t know your windows account username, you can browse to the file location by opening windows file explorer.

Open Your C drive and search for a folder named “Users”.

Later on you will be seeing a window consisting of all the names of the Users who use this computer. Click on your user name and advance to find a folder named “AppData”. Here will find a folder named “Local”. Locate a folder named “Steam” in it. Finally, you will be seeing a folder named “htmlcache”.

Once you are in the cache folder, select all the items and delete them.

  1. After you are done with the deletion, press ⊞ Win + R button again to bring up the Run application.
  2. In the dialogue box type “steam://flushconfig”.

  1. After you press “Ok”, a window will pop up to confirm your action. Please note that after clearing the cache, Steam will prompt you to re-login using your credentials. Only perform this action if you have your Steam username and password at hand.

  1. Launch Steam using the client and hopefully, the downloads will be smooth without giving any problem.

Solution 9: Reinstalling Steam

If your problem still didn’t get fixed, it means there is something wrong with your Steam client. You would need to reinstall while keeping some files safe to save your game data. Please note that after this process you will be required to enter your Steam credentials; don’t try this method if you don’t have the correct ones at hand.

Exit all Steam applications before starting this solution. Please note that this won’t delete your gameplay data.

  1. Launch your Task Manager by pressing ⊞ Win + R button. This should pop-up the Run application.

In the dialogue box write “taskmgr”. This should open up the task manager.

  1. End all Steam related processes starting from the process ‘Steam Client BootStrapper’.

  1. Press ⊞ Win + R button. In the dialogue box write “C:\Program Files (x86)\Steam”.

Or if you installed Steam in another directory, you can browse to that directory and you will be good to go.

  1. Locate the following files and folders:

Steamapps                          Folder (This is where all your games are located)

Userdata                              Folder (This is where the progress of your games is saved)

Skins                                     Folder (This is where your steam skins are located)

Steam.exe                            Application (This is the launcher for Steam)

Ssfn files                               They may be more than one and each one may have a number in front of it (Keep it so you don’t have to wait 7 days for trade cooldown).

  1. Delete all the other files except the ones mentioned above and launch steam from the launcher. Steam will download some files and update itself. After completing the installation, it will prompt you to enter your credentials. After you successfully log in, the downloads will work as expected. Remember to launch Steam using administrator privileges by right clicking on the Steam launching and clicking on the option.

Expert Tip

Fix: Steam Download Stopping

If the issue is with your Computer or a Laptop you should try using Reimage Plus which can scan the repositories and replace corrupt and missing files. This works in most cases, where the issue is originated due to a system corruption. You can download Reimage by clicking the Download button below.

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