Fix: Instagram “Sorry, There Was a Problem With Your Request” Error

When you encounter the “Sorry, there was a problem with your request” error on Instagram, it prevents you from logging into your account. This error usually appears when Instagram fails to verify the authenticity of your login attempt. The most common causes include an expired password or too many failed login attempts, which can trigger temporary security blocks.

Other possible reasons for this error include using an outdated version of the Instagram app, an expired two-factor authentication (2FA) code, or a temporary server-side issue on Instagram’s end.

Before trying any fixes, it’s recommended first to check Instagram’s server status. Sometimes, this error can occur if Instagram’s servers are down or experiencing issues.

Verifying the server status will help you determine whether the problem is on your end (client-side) or on Instagram’s end (server-side). You can check Instagram’s server status by visiting Downdetector.

1. Accept Terms & Conditions

If you haven’t accepted Instagram’s latest Terms and Conditions, the platform may silently block your login attempts for security reasons. Accepting the updated terms can lift this silent restriction and allow your authentication request to proceed normally.

1. Visit Instagram’s Terms & Conditions page using this direct link: https://www.instagram.com/terms/unblock/ (This special link helps bypass certain restrictions)
2. On the Terms & Conditions page:
   • Review the updated terms if needed.
   • Click the blue Accept button to continue.
3. After accepting:
   • You’ll be redirected automatically.
   • If prompted, log in with your Instagram credentials.
   • You should now have full access to your account.

2. Update Instagram

Using an outdated version of Instagram can prevent you from accessing your account, as older app versions may not support Instagram’s latest security protocols. This mismatch can cause login issues. Updating Instagram ensures the app connects properly to Instagram’s latest servers and works with the updated security systems, helping to resolve this error.

1. Open the Google Play Store (Android) or App Store (iPhone) on your device.
2. Tap the Search bar at the top and type “Instagram” to find the official app.
3. On the Instagram app page:
   • If you see an Update button, tap it to begin the update.
   • If you see “Open” instead, your app is already up-to-date.

   

4. Wait for the update to complete:
   • The update may take 1-5 minutes depending on your internet speed.
   • Don’t close the app store during this process.
5. Once installed:
   • You can tap Open directly from the app store.
   • Or launch Instagram normally from your home screen.

3. Login Using Facebook

Sometimes, logging in through Facebook can bypass Instagram’s standard authentication process and directly validate your login. This can help you avoid the “Sorry, there was a problem with your request” error.

1. Open the Instagram app on your mobile device.
2. On the login screen, tap the blue “Log in with Facebook” button.
3. The system will then either:
   • Automatically log you in (if you’re already logged into Facebook on this device), or
   • Prompt you to enter your Facebook credentials (email/phone and password).

   Note: This requires your Instagram and Facebook accounts to be properly linked.

4. Reset Password

If you haven’t logged into Instagram for a while, or if you’ve made multiple failed login attempts, your authentication tokens might have expired. Resetting your password will generate fresh tokens, allowing the new login session to authenticate correctly.

1. Launch the Instagram app on your mobile device.
2. On the login screen, tap the blue “Forgot password?” link below the login button.
3. Enter the email, username, or phone number associated with your account in the provided field.
4. Tap “Send Login Link” to receive a secure password reset link. Note: You may receive this via email or SMS depending on your account settings.
5. Check your email inbox or text messages:
   • Open the message from Instagram.
   • Tap the “Reset Password” link.
   • Create a new strong password (use at least 8 characters with numbers and symbols).
6. Return to the Instagram app and:
   • Enter your username/email.
   • Type your new password.
   • Tap “Log In”.