Fix: socket error: 10060, 0x800CCC0E

Socket Error 10060 generally indicates that whatever is trying to connect to the destination server has timed out. This error usually comes up on your  e-mail clients, or when you try to access websites. Now, it can time out for many reasons but with e-mail clients, it is usually the port and settings and with websites, it may be that the website is down if you are able to access other websites and not one, or the website may have blocked you.

In this guide, i will be focusing on this specific error in relation to e-mail clients such as “Outlook & Windows Live  Mail” because these are the clients most commonly affected since the users are required to usually enter the settings manually. Personally, i will never suggest anyone to use Outlook or Windows Live Mail because the support is limited, and the errors are tons. I’ll tell you which one i would suggest at the  end of this guide.

Make sure that you are only running one anti-virus software, and not two. If there are two, then uninstall one because you do not need two, as they mean that two programs could be scanning a single connection/file which will result in it blocking; hence the time out error.

Next, call your ISP and ask them the following details:

SMTP Server Address, Port and the SSL option
IMAP or POP Server Address, Port and the SSL option

Once you have this, open your E-mail client:

1. If it is Windows Live Mail, right click the account from the left pane and select Properties.

2. Check the Advanced Tab for port settings, make sure they are what is suggested by the ISP and the General Tab for the server addresses. Click Apply/OK  if you have made changes.

see image below for port settings, which is the same for both the Windows Live Mail and Outlook.

if this is on Outlook; then:

1. Go to Tools -> Account Settings

2. Choose your Account and click Change

3. Go to the Advanced Tab to confirm port settings.

portsettingsoutlook

4. Ensure server settings from the other tabs.

As discussed above, my suggested and favorite e-mail client is Thunderbird. It is free and open source, a large community of users supporting it and a huge number of plug-ins and add-ons.

When you first install it, setting up e-mails is super easy. It fetches all the settings by itself. You can try it out yourself to see why.

Kevin Arrows
Kevin is a dynamic and self-motivated information technology professional, with a Thorough knowledge of all facets pertaining to network infrastructure design, implementation and administration. Superior record of delivering simultaneous large-scale mission critical projects on time and under budget.

Expert Tip

Fix: socket error: 10060, 0x800CCC0E

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