The sim not provisioned mm#2 problem is quite common especially among the people who buy a new phone with a new sim card or transfer their number to a newer sim card. The Sim not provisioned mm#2 error will be shown on your phone with the emergency calls option only. With this error on your phone, you won’t be able to contact anyone except for 911. However, you will be able to use your phone and its other features without a problem.
The main reason for the sim not provisioned mm#2 is because your sim isn’t activated or is suspended from the service provider or isn’t picked up by the cell phone. If you just bought a new sim card then you are likely to see this error because you might have to activate your sim. If your sim was working fine and started giving this error then it can mean two things. The first scenario is that the sim card is dead and, therefore, inactive (in case it’s too old). The second scenario is that your sim card was deactivated from your service provider because you asked to transfer your number to a new sim card. There can be many other cases but you get the point, it will always come back to your sim card being inactive and without a network.
1. Contacting the Service Provider
Your service providers are the one that can activate or deactivate your sim card. So the only solution to this Sim not provisioned mm#2 problem is to contact the service provider’s customer support. They will either give you a new sim card in case the present one is faulty or will simply activate the sim card if there isn’t any problem.
2. Properly Connecting Sim Card
Sometimes the issue might not be with your provider but with the phone and sim card. You can see the error if your sim card isn’t connected properly. Even if you haven’t touched the sim card there’s still a chance that it moved a little bit because of a faulty sim holder.
To make sure you have properly inserted the sim card follow the steps given below.
- Turn off your cell phone.
- Open the back cover of your phone. Every phone opens differently so check your phone’s manual if you’re not sure.
- Locate the sim holder. If you can’t see the sim holder then you might have to take out the battery. It might be under the battery.
- Remove your sim from the sim holder and put it back again. Make sure it’s properly and completely inserted. There should be a small sign beside the sim holder to help you figure out which side of the sim goes in.
Now insert the battery into the phone (in case you took it out) and close the back cover. Restart your phone and check if the problem is solved.
If none of these methods shown above helped you at all, there may be something wrong with your phone or SIM Card. Try putting the SIM Card in another mobile just for testing purposes. If it works on that phone it means that there is something wrong with your phone that needs to be rectified, you can contact a local mobile repair shop to get more information on this issue. If the SIM doesn’t work correctly on that phone either there may be something wrong with the SIM itself. In that case, you will have to get a SIM replacement.