Fix: SIM Not Provisioned MM2

Kevin ArrowsUpdated on February 20, 2024
Kevin is a certified Network Engineer

The sim not provisioned mm#2 problem is quite common especially among the people who buy a new phone with a new sim card or transfer their number to a newer sim card. The Sim not provisioned mm#2 error will be shown on your phone with the emergency calls option only. With this error on your phone, you won’t be able to contact anyone except for 911. However, you will be able to use your phone and its other features without a problem.

The main reason for the sim not provisioned mm#2 is because your sim isn’t activated or is suspended from the service provider or isn’t picked up by the cell phone. If you just bought a new sim card then you are likely to see this error because you might have to activate your sim. If your sim was working fine and started giving this error then it can mean two things. The first scenario is that the sim card is dead and, therefore, inactive (in case it’s too old). The second scenario is that your sim card was deactivated from your service provider because you asked to transfer your number to a new sim card. There can be many other cases but you get the point, it will always come back to your sim card being inactive and without a network.

1. Contacting the Service Provider

Your service providers are the one that can activate or deactivate your sim card. So the only solution to this Sim not provisioned mm#2 problem is to contact the service provider’s customer support. They will either give you a new sim card in case the present one is faulty or will simply activate the sim card if there isn’t any problem.

2. Properly Connecting Sim Card

Sometimes the issue might not be with your provider but with the phone and sim card. You can see the error if your sim card isn’t connected properly. Even if you haven’t touched the sim card there’s still a chance that it moved a little bit because of a faulty sim holder.

To make sure you have properly inserted the sim card follow the steps given below.

  1. Turn off your cell phone.
  2. Open the back cover of your phone. Every phone opens differently so check your phone’s manual if you’re not sure.
  3. Locate the sim holder. If you can’t see the sim holder then you might have to take out the battery. It might be under the battery.
  4. Remove your sim from the sim holder and put it back again. Make sure it’s properly and completely inserted. There should be a small sign beside the sim holder to help you figure out which side of the sim goes in.

Now insert the battery into the phone (in case you took it out) and close the back cover. Restart your phone and check if the problem is solved.

If none of these methods shown above helped you at all, there may be something wrong with your phone or SIM Card. Try putting the SIM Card in another mobile just for testing purposes. If it works on that phone it means that there is something wrong with your phone that needs to be rectified, you can contact a local mobile repair shop to get more information on this issue. If the SIM doesn’t work correctly on that phone either there may be something wrong with the SIM itself. In that case, you will have to get a SIM replacement.

Kevin ArrowsUpdated on February 20, 2024
Kevin is a certified Network Engineer
ABOUT THE AUTHOR
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Kevin Arrows


Kevin Arrows is a highly experienced and knowledgeable technology specialist with over a decade of industry experience. He holds a Microsoft Certified Technology Specialist (MCTS) certification and has a deep passion for staying up-to-date on the latest tech developments. Kevin has written extensively on a wide range of tech-related topics, showcasing his expertise and knowledge in areas such as software development, cybersecurity, and cloud computing. His contributions to the tech field have been widely recognized and respected by his peers, and he is highly regarded for his ability to explain complex technical concepts in a clear and concise manner.

Comments

8
    EZ
    ezrsed Aug 27, 2017

    didnt work

    Reply
    FL
    Firstname Lastname Nov 30, 2017

    Can I still update the security patches on an ATT Samsung Galaxy Express 3 that gets a MM#2 error? The phone is unlocked.

    Reply
    CC
    Ciaran O'Driscoll-Collins May 31, 2019

    With this most likely you will have to get a replacement SIM and get your phone number moved onto the new SIM by your service provider.

    Reply
    RI
    Rick Mar 31, 2020

    I just got a new SIM card and I’m getting the message Sim is not provided by the mm2 everything else works good

    Reply
      SW
      Shane Warren Author Apr 3, 2020

      Try contacting the Sim provider for this. They should be able to fix this

      Reply
      DB
      DR Bman Dec 6, 2020

      I have the same problem mm2 sim is not providioned. When I look at the about phone I have to imei numbers is that right too. I don’t know what I’m doing of course it’s a alcatel tetra I got from someone then a straight talk sim and att provider. What should I do. I was supposed to have service and data for 2 months unlimited and I’m now using text now with a different number

      Reply
    MA
    Marlaina Jun 11, 2020

    My phone work fine then one day the 4G was missing and I could not make any calls or use the internet outside of Wi-Fi and I initially had WiFi calling while in wifi then it just stopped just as abruptly. I contacted the provider and they couldn’t find anything wrong with it and they thought maybe there was an outage in my area which I didn’t believe then they try to tell me that I had the wrong SIM card for my phone which I also didn’t believe because it’s getting this really worked so I changed phone companies and the same exact thing happened but just now I don’t know where when I turn my phone on and I had a Ford g that stayed on with two bars for a second or two and then disappeared again.I was able once when in a zone where the 4G popped up for a second to get a text message through to someone but that was some random area and I was never able to do it again my phone is showing no signals in or out disconnected state not registered on network everytime I try to place a call.

    Reply
      SW
      Shane Warren Author Jun 13, 2020

      Try the same SIM card in another phone and check if that works correctly. Im starting to wonder it might be an issue with your Phone and its sim Tray since changing Phone companies didn’t help.

      Reply