Fix: Sent Emails Are Not Showing Up on iPhone

While using your iPhone for sending emails, you might face this problem of emails not showing up in the sent items. What happens when you are affected by this problem is, you send an email and iPhone sends it successfully. The receipt of the email will receive the email as well. The receiver of the email will be able to reply to that email as well. However, if you check the Sent items or any other place, you won’t see the sent email. This problem will only happen if you send the email via the iPhone. If you send the email from Outlook then it will work fine. The only problem in this situation is that you won’t be able to confirm whether the email is sent or not even if the receiver received the email and read it.

The reason behind the issue is, unfortunately, still not confirm. But, the issue is usually related to one of the accounts/account settings on the iPhone. There can be an outgoing server conflict that might be causing this issue. Majority of the users solved the issue by disabling and re-enabling or deleting and re-adding the problematic accounts. The good news is that the problem can easily be solved.

Method 1: Troubleshoot by Disabling and Re-enabling accounts

This is the method that has worked for the majority of the users. This is basically a troubleshooting method where you disable all the accounts except the one that is having the issue. All you have to do now is to re-enable all the accounts (one-by-one) and send emails to see which account is causing the outgoing conflict. Once you pin point the account, you can then remove and re-add the account.

Note: Disabling a mail account isn’t equivalent to deleting the account from iPhone. Disabling an account means that you won’t be able to receive or send any emails from that specific account. Useful for situations where you don’t want to receive emails from a certain account e.g. business account.

Here are the steps for disabling the accounts

1. Open Settings
2. Select Mail, Contacts and Calendars (or Mail)

3. Select the account that you want to disable
4. Toggle Off the Mail entry for that account. Note: In case you have an IMAP or POP account, you will have to toggle off the Account option to disable the account.

5. Repeat this process for all the accounts except the one you are having problems with

Once done, do the following

1. Open Settings
2. Select Mail, Contacts and Calendars (or Mail)
3. Select the account that you want to enable
4. Toggle On the Mail (or Account in case of IMAP or POP account) option to re-enable the account
5. Now, send an email and check if the email appears in the sent items. If it does, disable the account again (by following the steps in the first part of this method).
6. Repeat these steps for every account you disabled in the first part of the method. One of these accounts, when enabled, will reproduce the problem. Once you find the account with which your emails doesn’t show up in the Sent Items, delete that account. Simply open Settings > Select Mail, Contacts and Calendars (or Mail) > Select the account > Tap Delete Account.

Once the account is deleted, everything should be back to normal. You can re-add the account again and it won’t cause any problems.

Other Tips

These aren’t really solutions but some tips that can help you get to the bottom of the problem. Keep in mind that these tips aren’t real solutions that have known to work for other users. These are simple things that might not have crossed your mind while troubleshooting

• If the problem is with an Exchange Account then check if there is another account associated with the Exchange account. If there is another account associated with the Exchange account then check the other account. The sent emails might be ending up in that account
• Try to add the account on another iPhone and check if the issue persists. This is to ensure whether the problem is with the account of with the iPhone.
• Don’t forget to delete the problematic account and re-add it to the iPhone.