How to Fix Script Error caused by Amazon Assistant

Kamil AnwarUpdated on July 8, 2023
Kamil is a certified Systems Analyst

Script errors are messages originating from the debugging of various programming language scripts, with the most common ones being JavaScript errors. Although most of the time script errors appear while trying to load a page, there are occasions when software running in the background tries to access a domain, ports, or protocols, causing these errors to appear.

Script errors are commonly caused by missing libraries or misconfiguration in Internet Explorer, the main browser of the operating system (scripts will generally run with IE if they are executed automatically). If you receive a script error with your browser closed, pointing to an Amazon website or file with the .js extension, you are likely dealing with a JavaScript error.

Method 1: Disable Amazon Assistant process from running at startup

  1. Download the application Autoruns from here.
  2. Select the tab Logon, and uncheck The Amazon 1Button App for Internet Explorer.
  3. Select the ‘Internet Explorer‘ tab.
  4. Uncheck The Amazon 1Button App for Internet Explorer.
  5. After removing all entries, close the software and restart your computer to see if the problem persists.

Method 2: Uninstall Amazon Assistant App with RevoUninstaller

  1. Download RevoUninstaller software from here
  2. Install the software, and run it.
  3. Select the AmazonIButton App from the list and choose ‘Uninstall‘.
  4. Select ‘Yes‘ when asked if you are sure you want to uninstall the product.
  5. When the product is uninstalled, select the advanced scanning mode.
  6. Click on Select All to check all leftover registries and then click on finish
  7. Restart your computer.

Method 3: Disabling Tracking Protection

In some cases, the tracking protection feature of Internet Explorer may lead to the Script Error. Thus, in this step, we will disable the Tracking Protection in Internet Explorer. Here’s how:”.

  1. Open Internet Explorer and click on “Tools“.
  2. Click on the “Tracking Protection” toggle to turn it off.

Method 4: Do a clean boot by removing all startup entries

For Windows 8 and Windows 10

  1. Press Ctrl + Shift + Esc at the same time to open the Task Manager.
  2. Go to the Startup Tab.
  3. Select each entry and click on the Disable button on the bottom left corner.
  4. Restart your computer.

For Windows XP, Vista and 7

  1. Hold the Windows Key and press R.
  2. Type ‘msconfig‘ and go to the Startup tab.
  3. Click on Disable All.
  4. Apply the changes. You will be asked to restart your computer; select ‘yes‘.
Kamil AnwarUpdated on July 8, 2023
Kamil is a certified Systems Analyst
ABOUT THE AUTHOR
Photo of Kamil Anwar

Kamil Anwar


Kamil is a certified MCITP, CCNA (W), CCNA (S) and a former British Computer Society Member with over 9 years of experience Configuring, Deploying and Managing Switches, Firewalls and Domain Controllers also an old-school still active on FreeNode.

Comments

5
    SG
    Steve Garrison Jan 1, 2017

    Method 1 above worked for me!

    Here’s my more elaborate description of the step-by-step process:

    I was able to fix this!
    I am not sure where this came from – mine started with the installation of the Amazon assistant and the one-button program as of four days ago (December 28).

    I uninstalled Amazon assistant over and over again only to find that it came back after the next reboot. It appears that Amazon assistant is reinstalled by a program called Amazon1buttonservice64.exe and that lives in a folder called Amazon1ButtonApp under the programs X 86 folder.

    I tried to delete this program but it was protected because it always initiates at logon and therefore is ineligible for deletion. Here is the sequence that I used to kill this process:

    first you should go through the standard uninstallation routine for Amazon assistant under the programs app in Control Panel.

    Now download the very valuable suite of applications called sysinternals. This is not malware and it does not try to sell you anything – it is a collection of valuable utilities well known to system professionals – you need not fear it. You can find it here.
    http://www.techspot.com/downloads/4680-sysinternals-suite.html
    this will come down as a zip file – there are dozens of individual routines that will fix various kinds of problems so you should extract this and keep it in an accessible folder on your hard drive.

    One of the programs is “autoruns64”. Open this program then enter “Amazon” into the filter. There will be one or two programs referencing the Amazon assistant and possibly the Amazon1ButtonApp. Click the logon tab and uncheck each one of these. Exit the program and reboot the system. This will prevent the system from automatically loading this routine which will reinstall the Amazon assistant (the program that causes the script error).

    To be thorough, after your reboot find that folder and program referenced above on your hard drive. You will now be able to delete it.

    THIS WORKED PERFECTLY FOR ME – NO MORE SCRIPT ERRORS!!!

    Reply
      KA
      K. Arrows Author Jan 1, 2017

      Thank you for taking time out to post this. Method 1 has the autoruns.

      Reply
    SG
    Steve Garrison Jan 1, 2017

    Method 1 above worked for me!Here’s my more elaborate description of the step-by-step process:I was able to fix this!
    I am not sure where this came from – mine started with the installation of the Amazon assistant and the one-button program as of four days ago (December 28).I uninstalled Amazon assistant over and over again only to find that it came back after the next reboot. It appears that Amazon assistant is reinstalled by a program called Amazon1buttonservice64.exe and that lives in a folder called Amazon1ButtonApp under the programs X 86 folder.I tried to delete this program but it was protected because it always initiates at logon and therefore is ineligible for deletion. Here is the sequence that I used to kill this process:first you should go through the standard uninstallation routine for Amazon assistant under the programs app in Control Panel.Now download the very valuable suite of applications called sysinternals. This is not malware and it does not try to sell you anything – it is a collection of valuable utilities well known to system professionals – you need not fear it. You can find it here.
    http://www.techspot.com/dow…
    this will come down as a zip file – there are dozens of individual routines that will fix various kinds of problems so you should extract this and keep it in an accessible folder on your hard drive.One of the programs is “autoruns64”. Open this program then enter “Amazon” into the filter. There will be one or two programs referencing the Amazon assistant and possibly the Amazon1ButtonApp. Click the logon tab and uncheck each one of these. Exit the program and reboot the system. This will prevent the system from automatically loading this routine which will reinstall the Amazon assistant (the program that causes the script error).To be thorough, after your reboot find that folder and program referenced above on your hard drive. You will now be able to delete it.THIS WORKED PERFECTLY FOR ME – NO MORE SCRIPT ERRORS!!!

    Reply
    RM
    Robert Miller Mar 16, 2017

    Thanks Kevin, I’d tried many things but this worked….. Not initially… I did the login tab and unchecked 2 to no avail. I tried again and went to ‘Everything’ and scrolled (should have filtered) and found another one. I unchecked it and problem solved! Much appreciated!

    Reply
      KA
      K. Arrows Author Mar 16, 2017

      Welcome 🙂

      Reply