Fix: Samsung TV Volume Control not Working

Kevin ArrowsUpdated on October 22, 2024
Kevin is a certified Network Engineer

Pressing the volume buttons on your Samsung TV remote but seeing no response or erratic changes is a common issue that can occur suddenly. This issue typically means the TV is not properly receiving commands from the remote, often due to software glitches in the sound system or the TV’s settings.

Samsung TV Volume Control not Working
Samsung TV Volume Control not Working Fix

The most common cause is a bug in the “Autorun Smart Hub” or similar smart features, which can interfere with volume control. Other factors might include a bad remote, outdated firmware, or connection issues, especially if external devices are involved.

In this article, we will discuss different ways to solve this error.

1. Power-cycle the Television

Before trying anything else, power cycle your Samsung TV. Hold the power button for a few seconds to reset the TV and clear software glitches affecting volume control. This quick method can fix temporary issues.

  1. Turn the TV on for 5 minutes.
  2. Unplug the power cord from the wall and wait for 10 minutes.
    Unplugging the socket directly from the wall
    Unplugging the socket directly from the wall
  3. Turn the TV back on and check if the issue is resolved.

2. Change the Remote’s Batteries

Weak or dead batteries in your remote can cause inconsistent signals or no response when controlling the TV’s volume. Replacing with new batteries often fixes the problem.

Swapping out batteries from the remote

3. Re-Sync the Remote and the TV

When the TV remote seems unresponsive, re-syncing it with your Samsung TV restores the connection. This can fix glitches or desynchronization often caused by updates or long use. Re-pairing ensures the TV and remote work together correctly.

  1. Turn on the TV.
    Samsung TV ON
  2. Point the remote at the bottom right of the screen and hold the “back” arrow and “Pause” buttons together until a connection message appears on the TV.
    Holding down the 'Back' and the 'Pause' button simultaneously
    Holding down the “Back” and the “Pause” button simultaneously
  3. Change the volume and check if the issue is resolved.
Kevin ArrowsUpdated on October 22, 2024
Kevin is a certified Network Engineer
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Kevin Arrows


Kevin Arrows is a highly experienced and knowledgeable technology specialist with over a decade of industry experience. He holds a Microsoft Certified Technology Specialist (MCTS) certification and has a deep passion for staying up-to-date on the latest tech developments. Kevin has written extensively on a wide range of tech-related topics, showcasing his expertise and knowledge in areas such as software development, cybersecurity, and cloud computing. His contributions to the tech field have been widely recognized and respected by his peers, and he is highly regarded for his ability to explain complex technical concepts in a clear and concise manner.

Comments

22
    DG
    DelRea Good Mar 1, 2020

    All of these setting control suggestions will not help you. The answer to your problem is the control itself. If you have the basic controller with two silver buttons next to each other, one for the channel, one for sound. Don’t push down to increase the volume push in a horizontal movement with your finger at the base of the silver button.

    Reply
      മM
      മൂസ Moosa Apr 20, 2020

      this is so great. I ran with this problem for 6 months. Tried several troubleshooting and was almost giving up, tehn I found your post..Thank you so so much. Yeah, the design of this remote is stupid from usability point

      Reply
    CO
    co May 14, 2020

    this worked once now it wont

    Reply
      SW
      Shane Warren Author May 15, 2020

      Did you also replace the batteries?

      Reply
    TA
    Tara Jun 7, 2020

    I have a samsung tv and the volume just stopped working. The remote moves it up/down. I unplugged the tv and when I started it back up, it makes the startup noise. I have a Roku connected and when I switch channels it makes noise but absolutely no volume when watching tv shows… any. I have tried several channels.

    Reply
      SW
      Shane Warren Author Jun 9, 2020

      maybe it is a hardware issue? Have you tried getting it in for service or a factory reset?

      Reply
        BT
        B. Terclinger Sep 27, 2020

        The solution is to use a 12 gauge on the tv and read more books.

        Reply
          JO
          john Nov 25, 2020

          Yep Hillbilly way works, Expensive but it works

      SF
      SFK Jun 26, 2020

      Exactly the same thing just happened to my Samsung tv

      Reply
        SW
        Shane Warren Author Jun 26, 2020

        Maybe the issue is with the Roku, do you have another TV you can test the Roku on?

        Reply
    SA
    SP de Arab Jul 3, 2020

    I have a Samsung curve 49″,it started misfunctioning when I used it for easy Projection, then it started locking the volume on 8 it doesn’t go down or up both with the remote or on the TV, it doesn’t open mass storage, has no sound, tried updating it but it says ‘up to date’

    Reply
      SW
      Shane Warren Author Jul 4, 2020

      have you tried a factory reset?

      Reply
    KP
    Kayana Pearson Aug 20, 2020

    My Samsung tv volume and menu buttons are not working. I have tried replacing the batteries, holding the “back” and “pause” buttons for 10 seconds and turning the tv off. The power button works and the red light flashes when I press buttons but nothing happens.

    Reply
      SW
      Shane Warren Author Aug 20, 2020

      This can also be due to a hardware issue with the TV itself, try power cycling the television completely. Make sure to remove any functioning electronic devices from the TV’s vicinity and check again. If that doesn’t work, I’m afraid you might have to have your remote or TV checked.

      Reply
      PE
      Peggy Jun 15, 2021

      Me too. Did you ever get it fixed?

      Reply
    FB
    Fran Brooks Dec 10, 2020

    I have a Samsung tv sound has suddenly gotten low. There is no problem when watching on the tv with roku box.When I switch back to tv ,very low volume even on 100.

    Reply
      MZ
      Muhammad Zubyan Author Dec 11, 2020

      Have you tried testing your TV’s Sound tester? If you haven’t I suggest you to try this:-Navigate to Settings > Support > Self Diagnosis, and then select Start Sound Test.

      Reply
    LB
    Lauralee Bagarozy Dec 12, 2020

    I tried the steps above to get the volume button to work and nothing corrected the problem. Now what?

    Reply
      MZ
      Muhammad Zubyan Author Dec 12, 2020

      Have you tried testing your TV’s Sound tester? If you haven’t I suggest you to try this:-Navigate to Settings > Support > Self Diagnosis, and then select Start Sound Test.

      Reply
    DO
    Donn2390 Dec 20, 2020

    I have Samsung TV and Samsung sound bar. The bar works fine and I can control volume with third party remote. Problem: Once the bar was connected it no longer displays volume on TV. The bar has a display but it’s very tiny, can’s see it from viewing distance. Any way to restore display to TV? TY

    Reply
      MZ
      Muhammad Zubyan Author Dec 22, 2020

      Unfortunately, the display volume on TV represents the volume of speakers built-in to your TV so I don’t think that there is any way to get the display volume on TV for your Soundbar.

      Reply
    MI
    mike Oct 3, 2021

    Had problem with sticking volume. Would only move a couple numbers. Tried all the remedies on these sites and none corrected the problem. After spending most of the morning with Samsung trying to get it corrected, they advised of a software problem with my unit. They have a software download that they sent me and after walking me thru it the problem has been solved. Mine was a 55 inch model about 3 years old.

    Reply