Razer Synapse users experience the error ‘3803’ when they are unable to log into the software using their credentials. This error can happen to a newbie as well as older users who are using the software for years. This error message was also officially acknowledged in Twitter by the engineers and seemed to be a server problem.
If you are experiencing the error because of the server, there isn’t much you can do except try to launch Synapse in offline mode. If there isn’t a server error, you can the following workarounds and see if they fix the issue.
What causes Razer Synapse Error 3803?
Like mentioned before, users experience this error where the software is unable to connect to Razer Synapse servers at the backend. There can also be other reasons such as:
- Incorrect date and time set on your computer. Synapse makes sure that it is synced properly to the local date on your PC as well.
- The drivers installed against your Razer devices might not be working properly.
- Razer servers are offline and the client is not able to connect.
- The installation is incomplete or corrupt. This can happen in a number of cases.
Before proceeding with the solutions, make sure that you have an active and open internet connection. If you are behind any firewalls or institute, make sure that use an open connection because in these, some requests are blocked by the firewalls.
Solution 1: Checking Date and Time
Before we proceed with any other solutions, it is wise that you make sure that your local time corresponds correctly with your location. If your local time is incorrect, Synapse will fail to open because it double-checks before launching mostly to counter illegal obtainability of software.
- Press Windows + R, type “control” in the dialogue box and press Enter.
- Once in the control panel, select “Date and Time” or “Clock and Region” according to the type of control panel selected.
- Once the clock is opened, click “Change date and time”. Now set the correct time and also select the correct region.
- Press ‘Apply’ after implementing all the changes. Now restart your computer and check if Synapse is working properly.
Solution 2: Checking Server Status
Before we attempt at changing the local Synapse files, you should make sure that the problem is indeed at your end; not at the server. In the past, users got the error message 3803 when the backend servers are Synapse were broken or under maintenance. If your local client is not able to connect, you will be displayed the error indefinitely.
You can check forums or the official Twitter of Razer and see if there are any patterns of users complaining about the problem. If there are more than usual reports, it probably means that you are not alone and it is best to wait for the servers to get fixed.
Solution 3: Changing to ‘offline’ mode
Another workaround to make Synapse work even if you are not able to connect is to change the Synapse settings to ‘offline’ instead of ‘online’. This change will be done at your local level and will enable to launch the software and use it. However, you will not be able to use online features and other services tied to the internet.
- Press Windows + E to launch the Windows Explorer and navigate to the following file path:
C < Users < ‘profile_name’ < AppData < Local < Razer < Synapse < Accounts.
Here the ‘profile name’ refers to the profile name of your computer, not the Razer account.
- Right-click on the RazerLoginData and select Edit. You can also use Notepad editors.
- Now search for the following tag:
Change the default line to:
- Save changes and exit. Restart your computer properly and check if the error message went away.
Solution 4: Reinstalling Synapse
If all the above methods don’t work and you are sure that this is not a server problem, you can try to reinstall Synapse completely. First, we will delete all the local files from your computer and after all the traces are gone, we will download the latest version from the website and attempt at installing it again.
- Press Windows + R, type “appwiz.cpl” in the dialogue box and press Enter.
- Once in the application manager, search for the entry of Razer Synapse, right-click it and select Uninstall. Do the same for Razer Core.
- After uninstalling the application, press Windows + E and navigate to the following path:
C:\Program Files (x86)\Razer C:\ProgramData\Razer directories
Now delete all the files present here manually.
- Now navigate to the official website of Razer and download the latest Synapse version launched. After installing, restart your computer and check if you still receive the error message.