FIX: A problem has occurred in BitDefender threat scanner

An issue has arisen with BitDefender Threat Scanner, generating an error file at c:\windows\temp\BitDefender Threat Scanner.dmp. It is highly recommended to forward this file to the application’s developers for further error analysis.

The pop-up suggests a Threat Scanner.dmp file that is typically unreadable in Notepad. If neglected, your computer will eventually restart.

This error results from a corrupted Spybot file, typically due to a compromised DLL file.

Method 1: Execute the Patch

BitDefender has a patch to fix this known issue.

1. For 32bit operating systems run this patch.
2. For 64bit operating systems run this patch.

Method 2: Repairing Corrupted Files

1. Click Start (bottom left corner) and select File Explorer. For Windows 7, click Start and select Computer or My Computer.
2. Type “C:\Program Files (x86)\Spybot – Search & Destroy 2” in the address bar at the top of the screen.
   
3. Find the SDAV.dll file.
4. If you can’t find the file, download it from this location.
   
5. Once the download finishes, locate the file, right-click on it, and select ‘copy‘.
   
6. Navigate to the Spybot – Search and Destroy 2 folder (repeat step 2).
7. Right-click and select ‘Paste‘ in the ‘Spybot – Search & Destroy 2’ folder.
   
8. If the file already exists, verify its size by right-clicking on the dll and selecting properties.
   
9. If the size isn’t 32KB, download the file from this location.
10. Follow steps 5 to 7. After clicking ‘paste‘, opt to ‘replace the file in the destination‘.

Method 3: Remove and Reinstall

To resolve this issue, follow these steps:

1. Go (here).
2. Download the BitDefender Removal Tool.
3. Run it, execute it and remove BitDefender.
4. Re-download BitDefender and install it.