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Fix: Pokemon Go AR not working

There’s no disputing that Pokemon Go is incredibly fun. But the overall experience has been hindered right from the start with a lot of bugs that make it a little less enjoyable.

Although Niantic has already fixed a lot of issues, users are still reporting problems with the AR mode. The error “We’re not detecting your phone’s orientation. Would you like to turn off AR Mode?” seems omnipresent and affects both new and old devices.

This prevents you from playing the game in AR mode – which is one of the best features of this game. Luckily, there are some fixes that might help you play in AR mode. Please go through each guide carefully until you find a solution that works for you.

Method 1: Updating or reverting to another OS version (iOS only)

If you play Pokemon Go on an iOS device, you might have updated to iOS 10. A lot of users have reported problems when trying to play the game in AR mode after they’ve updated to early versions of iOS 10.Even more, it seems like iOS 11 beta is still vulnerable to this error.

This issue is non-existent on iOS 9 and latest versions of iOS 10. If you have this issue, you have two ways forward. You either update to the latest version of iOS or revert back to iOS 9.

For the sake of being at the forefront of technology, you should start by updating to the latest version of iOS available for your device. Here’s how:

  1. Plug in your device into power and make sure it’s connected to Wi-Fi or Mobile data.
  2. Go to Settings > General > Software Update.
  3. Tap on Download and Install and enter your passcode if you have one.
  4. Once you have the latest iOS, fire up Pokemon GO and see whether AR is working. If it’s still displaying the same error, you should consider downgrading to iOS 9 if you want to continue you Pokemon Go career.
  5. Unfortunately, downgrading on iOS is a lot more complicated than updating. But if you were lucky enough to back up your phone while it was running on iOS 9, reinstalling will be a lot easier. Here’s how to do it:
  6. Open up iTunes and connect your Apple device to your PC or Mac.
  7. Select your device from iTunes and click on Summary.
  8. Hold down the option key on Mac (Alt key on PC) and click the Restore button.
  9. In the newly opened window, go to *yourusername*/Library/iTunes and look for a folder named iPhone /iPad Software Updates.
  10.  Look for .ipsw file that has the name of your device and starts with the number 9( the first number signals the iOS version).
  11. Click on the .ipsw file and wait until iTunes reverts back to iOS9.

PS:  If you don’t have a backup made by yourself, you can download a reliable one from this website.

Note:  You might get a message saying you’re running the latest version of iOS. In that case, turn off your Apple device and unplug it from your Mac / PC. While holding the Home button, plug the cable back into your PC or Mac. You should be in Recovery mode. Hold down the option key on Mac or Alt on PC and browse to the .ipsw file and install it.

PRO TIP: If the issue is with your computer or a laptop/notebook you should try using the Reimage Plus Software which can scan the repositories and replace corrupt and missing files. This works in most cases, where the issue is originated due to a system corruption. You can download Reimage Plus by Clicking Here

Method 2: Make sure you have a gyro sensor (Android only)

In order to function properly, the AR feature of Pokemon GO needs to know the orientation of your phone. This is accomplished by a gyroscope which is present on almost all newer smartphone models. While all iPhones 4 and above have it, some Android manufacturers don’t include it

If your device is fairly old, you might not have a gyroscope, in which case there isn’t a way for you to play in AR mode. Luckily, you can check if your Android device has a Gyroscope by using a 3rd party app. Here’s how to do it:

  1. Download Sensor Kinetics from Google Play Store.

2. Open the app and keep an eye at the X, Y and Z coordinates under Gyroscope. Tilt your device and see if the values change. If they do, your device has a built in gyroscope. If the values are stuck to 0, then you won’t be able to play Pokemon Go in AR mode.

Method 3: Update to the latest Pokemon Go app

Pokemon Go was extremely buggy during the initial versions. If you still run an outdated version of it, upgrading to the latest build might just fix your issue. Here’s how:

  1. Open Google Play Store and swipe from the left to the right.
  2. Tap on My apps & games and look for the Pokemon Go entry.
  3. Tap the Update button next to it and wait until the new apk is downloaded and installed.

It may be that you downloaded the game from a different region store as yours. For example – you live in the UK but you’ve downloaded the US version because the game wasn’t available in your region. If that’s the case, you should know that Niantic has deployed a lot of localized APKs, so downloading the right version for your region will save you from a lot of potential bugs.

Also, if you’ve downloaded the game outside Google Play Store, it’s recommended to install it the official way. Unnoficial stores tend to have outdated versions that might end up not recognizing your gyroscope even if you have one.

Method 4: Managing Permissions and Auto-Orientation

If you’re absolutely sure you have a working gyroscope on your device, this might very well be a permission issue. Keep in mind that you need to be running on Android 6.0 Marshmallow or above to be able to access permissions. Here’s how:

  1. Go to Settings > Apps.
  2. Tap on the Pokemon Go app.
  3. On the App info screen, you’ll see a category that lists all the permissions that an app has access to. Tap On Permissions to expand the list.
  4. Once you see the whole list, make sure Camera and Location are enabled.
  5. Go to Settings >Acesibillity and make sure Auto-rotate screen is enabled.
  6. Restart the game and see if you’re able to play in AR mode.

PRO TIP: If the issue is with your computer or a laptop/notebook you should try using the Reimage Plus Software which can scan the repositories and replace corrupt and missing files. This works in most cases, where the issue is originated due to a system corruption. You can download Reimage Plus by Clicking Here

RECOMMENDED: Click here to fix Windows errors and optimize system performance

About Kevin Arrows

Hi! I’m Kevin. Thank you for reading the article above. I am a certified MCTS (Microsoft Certified Technology Specialist) with over 10 years of experience. I love to address tech issues, and write tech how-to’s in a way that it can be followed by everyone.

Expert Tip

Fix: Pokemon Go AR not working

If the issue is with your Computer or a Laptop you should try using the Reimage Plus Software which can scan the repositories and replace corrupt and missing files. This works in most cases, where the issue is originated due to a system corruption. You can download Reimage Plus by clicking the Download button below.

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