Fix: Phone Not Receiving Texts ‘Android’

Although we rely increasingly less on classic text messages, sending an SMS is still more reliable than using an instant messaging app. If you paid good money for a flagship Android that is on the forefront of technology, you’d probably expect it to be able to send and receive text messages, right? Well, that’s not always the case.

A lot of Android users report that their devices are unable to send or receive SMS text messages. Some users stopped getting texts all of a sudden, while others started having this problem when they switched over to a new phone. The issue seems to occur on almost all Android versions, regardless of the manufacturer.

But things are not as dire as they seem at first. The good news your chances of fixing this issue are very high. If you’re able to make and receive calls, your phone is not broken. Worst case scenario you’ll need a SIM replacement, but those cases are very rare.

Before we get to the actual fixes, let’s establish the most common causes for making your Android incapable of sending text messages:

  • Insufficient network signal.
  • Network coverage deficiency.
  • Misconfiguration in your phone’s settings.
  • Software conflict
  • A glitch with the built-in messaging app
  • You recently switched from an iPhone to Android.
  • Carrier problem with network registration.
  • Uninstall Skype and boot into safe mode to check if messages come through.

Now that we know the culprits, let’s do some troubleshooting in order to eliminate those issues that you can’t fix by yourself:

  • Start by checking the signal bars. If the status bar indicates that you’re not getting good coverage, try to restart your phone and see if the signal improves. If you’re still suffering from bad coverage, call your carrier and ask if there’s an outage in your area.
  • If your signal bar is solid, try to make a call. If you are unable to make one, your phone is either suffering from a hardware-related issue or your carrier is to blame.
  • Insert the SIM card that is unable to receive texts into another phone and convince someone to send you a text. If the SMS doesn’t get through, you should be able to fix it by going to your service provider and asking for a SIM replacement free of charge.

If the troubleshooting guides above haven’t revealed anything beyond your control, proceed by following each of the methods below in order until you find a fix that works for you.

User Suggested Solution

Temporarily switching network services to another carrier, or even from LTE to 2G could do the trick.

Method 1: Cleaning up messages

Sometimes this issue happens because your SIM card got clogged up with messages. Text can add up pretty fast if you don’t take the time to delete them from time to time. The process of deleting them can be different from device to device, but the steps are roughly the same.

  1. Open up the built-in messaging app.
  2. Tap the More icon (three-dot icon).
  3. Tap on Settings.
  4. Look for a setting named similar to Manage SIM card messages. You can sometimes find it hidden inside the Advanced tab.
  5. Either do a complete wipe or delete only the text you do not wish to keep.

Method 2: Increasing the text message limit

If you feel like your messages are piling up too fast, you easily increase the limit. But keep in mind that this will leave little for your contacts. But if you use a Google account to store your accounts, that shouldn’t be a problem.

  1. Go to your home screen and open your built-in messaging app.
  2. Touch the menu icon (three-dot icon).
  3. Select Settings from the list.
  4. Tap on Text message limit.
  5. Increase the maximum value and hit SET to save.

Method 3: Clearing Data and Cache

Now that we established that your SIM card is not to blame for this, let’s see if we can say the same about your built-in messaging app. Here’s how:

  1. Go to Settings > Apps.
  2. Make sure All apps filter is selected.
  3. Scroll through the list until you find the built-in messaging apps and tap on it. It’s usually called Messaging.
  4. Tap on Storage and wait until the data gets calculated.
  5. Tap on Clear Data.
  6. Tap on Clear Cache.
  7. Restart your phone and see if the issue has been resolved.

Method 4: Deactivating iMessage

If you’ve recently upset the tech gods by switching sides from iOS to Android, Windows or BlackBerry, you might not be able to get text messages from someone using an iPhone. This happens because they are being sent as iMessage.

If that’s the case, you probably forgot to deactivate iMessage before inserting your SIM card into a non-Apple phone. In cases like this, iOS devices will keep sending you iMessages to your number instead of regular SMS’s, so you’ll end up not receiving anything.

The same thing can happen with an MMS, but this time the cause is interference with the FaceTime service.

Fortunately, it’s easy to get them working again, provided you manage to get your hands on an iPhone. Here’s how to do it:

  1. Insert your SIM card back into an iPhone.
  2. Make sure you are connected to a cellular data network – 3G, 4G, and LTE will all work.
  3. Tap on Settings > Messages and switch the toggle next to iMessage to OFF.
  4. Tap on Settings > FaceTime and switch the toggle next to FaceTime to OFF.

Also, navigate to this site and follow the on-screen instructions to deactivate iMessage if you no longer have access to the iPhone.

Method 5: Resolving a software conflict

Android got most of its popularity because it’s highly customizable. For every function, Google Play is filled with an endless list of apps that ultimately have the same functionality. But installing multiple apps that do the same thing is not a great idea, mainly because some apps don’t play nice with each other.

If you installed a 3rd party app that manages your texting, it could get into conflict with the built-in messaging app. Ideally, you should only let one app manager your texts. If a software conflict is responsible for this, deleting the 3rd party app will solve your problem most of the time. But if you want to keep using a custom messaging app, here’s what you can do:

  1. First, make sure the messaging apps are updated to the latest version. Open up Google Play and tap the action button.
  2. Go to My apps & games > Updates and see if there are any updates for your 3rd party messaging app.
  3. If you have root access with a custom OS, go to Settings > Apps and tap on your built-in messaging app.
  4. Tap on Disable (this option will be greyed out if you don’t have root-access).

Method 6: Removing contacts from SPAM list

If you don’t receive texts in a selective way, some contacts might have found their way into your SPAM list. This can also be caused by malware. Here’s how to ensure that’s not the case:

  1. Open your messaging app from the home screen.
  2. Tap on the action button (three-dot icon) and open up Settings.
  3. Look for an entry called Spam Settings or Harassment Filter. Sometimes it’s hidden under the advanced tab.
  4. Tap on it and see whether any contacts or phrases are present there. If they are, remove them and hit Save.

Method 7: Performing a network registration reset

If no method worked so far, let’s try resetting the network registration. The solution is to insert the SIM card into another phone which will override the network registration on your number. Here’s a quick walkthrough:

  1. Take out your SIM card and insert it in another phone.
  2. Turn it ON and wait 2-3 minutes.
  3. Make sure it has a cellular signal before you turn it OFF.
  4. Take out the SIM card again and insert it in the phone that was causing problems.
  5. Turn it on again and wait 2-3 minutes. It should automatically reconfigure the network registration.

Method 8: Doing a Radio reset

If nothing has worked, let’s do a radio reset. Typically reset codes are given by carriers when other troubleshooting methods fail, but you can easily find them on the web.

You can reset the radio by entering a code inside your call screen. The blueprint looks like this: ##code#

If you’re using an iPhone, the standard code for a radio reset is ##25327#

On Android, things are a little more complicated. While the radio reset code for the stock version of Android is ##873283#, some manufacturers use their own custom codes. But you can easily find out by doing a web search on “*your phone model* + radio reset code“. After you found the appropriate one, insert the code and wait for your device to restart.

Method 9: Performing a factory reset

If you’ve gotten this far without any results, you have one last chance before that long and tedious call with your carrier that will most likely end with you delivering the phone to them for “further investigations”. All that’s left now is to do a factory reset and hope it fixes the issue. If the issue is related to a glitch or virus, chances are you’ll be able to receive and send text normally. Here’s what to do:

Note: Keep in mind that a factory reset will delete any of your personal data that isn’t on your SD card, so it’s recommended to create a backup before doing this.

  1. Go to Settings > Advanced settings.
  2. Tap on Backup & reset and see whether backups are enabled on your device. If you don’t have a backup, you should do one now.
  3. Scroll down and tap on Factory data reset.
  4. Tap on Reset Phone and wait for the process to complete.
  5. Wait for your phone to restart and check whether texts are coming in.

Method 10: Allowing Messages

In some cases, certain phones might be configured by default to not allow messages from all people or to filter your messages to prevent spammy ones from coming through. Therefore, in this step, we will be disabling this setting and then check to see if the issue still persists. For that:

  1. Unlock your phone and navigate to the home screen.
  2. Drag down the notifications panel and click on the “Settings” icon.
    Dragging down the notifications panel and tapping on the “Settings” option
  3. In settings, click on the search bar and select “Messaging”.
  4. In messaging, Click on the “Messages” option and then select “From anyone”.
  5. This option is only present for some Phone UIs so don’t worry if you don’t find it for yours.
  6. Check to see if the issue persists after doing this.

Note: Get into contact with your service provider and ask them to issue you a new SIM card if the issue still persists. Also, make sure that there isn’t any issue on their end which is preventing the messages from coming through.


Kevin Arrows

Kevin is a dynamic and self-motivated information technology professional, with a Thorough knowledge of all facets pertaining to network infrastructure design, implementation and administration. Superior record of delivering simultaneous large-scale mission critical projects on time and under budget.
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