Fix: No Device Connected (Wacom)

Kevin ArrowsUpdated on September 5, 2024
Kevin is a certified Network Engineer

The error “No Device Connected” occurs when your computer fails to recognize and detect your Wacom tablet. This issue is very common among Wacom users when they try to connect their tablet to their computer.

The issue is readily solved by reinstalling drivers, rolling back drivers, or restarting the Wacom services. There are also some hardware concerns you need to address. Make sure that you are plugging your device into a proper port. Try changing ports and make sure that the cable is attached properly and is in working condition.

Solution 1: Restart Wacom Service

We will try restarting the Wacom service as our first step in solving the problem. This will restart the entire procedure, refresh currently stored configurations, and try detecting your tablet again.

  1. Press Windows + R to launch the Run application. Type “services.msc” in the dialogue box and press Enter.
  2. Navigate through all the services until you find the one named “TabletServiceWacom”. Right-click it and select “Restart”.

  1. Now check if the problem is solved.

Solution 2: Update Driver and Reinstall Programs

If restarting the service doesn’t work, we can try updating the driver. First, we will remove the driver and then uninstall all related applications. Reinstalling the applications and drivers will ensure that all misconfigurations are dealt with and the computer will recognize the tablet as if it was plugged in for the first time.

Note: If the tablet still fails to be detected after installing the latest drivers, try rolling back drivers. Rolling back means installing a previous version of drivers. You can easily download them from the official website.

  1. Press Windows + R to launch the Run application. Type “devmgmt.msc” in the dialogue box and press Enter. This will launch the device manager.
  2. Navigate through all the devices until you find the category “Human Interface Devices”. Expand it and select “Wacom Tablet”. Right-click it and select “Uninstall Device”.

  1. Press Windows + R to launch the Run application. Type “appwiz.cpl” in the dialogue box and press Enter. A new window will appear, listing all the programs installed on your computer.
  2. Navigate through all of them until you find any application related to Wacom. Right-click it and select “Uninstall”. Do this for all the applications related to the tablet.
  3. Press Windows + S to launch the search bar. Type “cmd” in the dialogue box, right-click on the application and select “Run as administrator”.
  4. Once at the command prompt, execute the following instruction:

mklink /j “D:\Program Files\Tablet” “C:\Program Files\Tablet”

In this case, the custom location for Program Files is the D drive. You can replace “D” with whatever your drive happens to be.

  1. Head over to the Wacom official website and download the latest drivers available. Save them to an accessible location as we will be accessing them later on.
  2. Press Windows + R to launch the Run application. Type “devmgmt.msc” in the dialogue box and press Enter. This will launch the device manager.
  3. Locate Wacom Tablet from the list of devices, right-click it and select “Update driver”.

A new window will pop up asking whether you want to update the drivers automatically or manually. Select the second option (manually). Browse to the location where you downloaded the drivers and install them.

  1. Restart your Wacom device and plug it back in.
  2. Press Windows + R, type “services.msc” in the dialogue box, and press Enter.
  3. Navigate through all the services until you find “Wacom Professional Service”. Right-click it and select “Restart”. Now check if the problem is solved.

Solution 3: Reinstall the Visual C++ Redistributable Packages

Another workaround for this problem is to ensure that you have the latest Visual C++ Redistributable packages installed on your computer. Close all Wacom services as explained above, update your redistributables and then try connecting the tablet again.

  1. Head over to the official Microsoft downloading page.
  2. Click the Download button after selecting the language.

  1. Select “vredist_x64.exe” and press Next. The download will commence shortly. Save the file in an accessible location and run the exe file.

  1. After the installation is complete, restart your computer and check if the problem is solved.

Note: If you are using 64-bit Windows, you can install both (vredist_x64.exe and vredist_x86.exe). However, if you have 32-bit, you should only install “vredist_x86.exe”. You can check which version of Windows you have by pressing Windows + S, typing “system information,” and opening the application that appears.

Kevin ArrowsUpdated on September 5, 2024
Kevin is a certified Network Engineer
ABOUT THE AUTHOR
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Kevin Arrows


Kevin Arrows is a highly experienced and knowledgeable technology specialist with over a decade of industry experience. He holds a Microsoft Certified Technology Specialist (MCTS) certification and has a deep passion for staying up-to-date on the latest tech developments. Kevin has written extensively on a wide range of tech-related topics, showcasing his expertise and knowledge in areas such as software development, cybersecurity, and cloud computing. His contributions to the tech field have been widely recognized and respected by his peers, and he is highly regarded for his ability to explain complex technical concepts in a clear and concise manner.

Comments

19
    AS
    ALEKSANDRA SALEH Aug 10, 2019

    fixed! thank you

    Reply
    AH
    Aixa Montero Holt Jan 9, 2020

    and if you’re not in windows?

    Reply
    TT
    Tori Tarantino Feb 11, 2021

    So for my situation, the first two “solutions” are completely redundant and I think they’re geared more towards people whose devices ARE recognized by their computer but just aren’t working properly. My computer doesn’t recognize that the device is connected in the first place so it’s impossible for it to show up under Services or in my Device Manager. In my case, the device works perfectly on my laptop, the light on the device is blinking, indicating an electronic connection, and the proper drivers are installed, but the computer doesn’t “see” it.

    Reply
      MZ
      Muhammad Zubyan Author Feb 12, 2021

      That means your computer doesn’t have drivers installed for Wacom, Head over to this website:-

      https://sudo.to/2m6

      Once you are on the website, click the “Download” button under the Windows section. After downloading install the drivers also make sure that your device is connected to the computer. Now restart your computer and check to see if the issue still persists. Let me know how it goes.

      Reply
        MC
        Madison Chandler Jul 31, 2021

        This is exactly my issue and exactly what I’ve done multiple times. No dice.

        Reply
          MZ
          Muhammad Zubyan Author Aug 4, 2021

          That’s unfortunate, have you tried running your Wacom on any other device? Also, let me know if it was working before and starting showing you this error out of nowhere or if you are using it for the first time.

          SL
          Sam H-L Nov 29, 2021

          Device: Wacom intuos CTH-490
          Problem: device not detected in wacom desktop center but light is blinking.I have this issue as well. When I look at the Wacom Desktop Center it tells me “no devices connected”. For me this is the first time installing on my new lap top with windows 11 and I recently installed, deleted and reinstalled the driver from the website which is compatible with my device.On a side note, for solution 1 I wasn’t able to find “Tablet Service Wacom” so I am unsure if that can be related to the problem.Any advice?

          MZ
          Muhammad Zubyan Author Dec 3, 2021

          Yes, that is related to the problem you are having. Was it working before you Installed Windows 11?

          PO
          PooEater69 Jul 26, 2022

          heyy, i know its been a few months but im having the exact same problem here. hopefully you’ve found a solution that worked for you by now, so you could help me get through this too? ;(

        KE
        KemeyCip Sep 16, 2021

        Problem: Wacom CTL-4100 not detected on my Windows 7.
        Behaviour: Detected (means tablet plugged in) when not installed yet, but turned ‘not detected’ when driver installed.

        My PC already have the latest driver installed. I have tried to fix this error by following many videos/websites, but still didn’t work. Device Manager > Human Interface Devices shows ‘Wacom Tablet’ with yellow warning sign. But when I tried installed the same tablet on other PC with Windows 10, it worked well.

        Does this mean Windows 7 doesn’t support my Wacom 4100 at all? Should I switched to 10….

        Reply
          MZ
          Muhammad Zubyan Author Sep 17, 2021

          You should switch to Windows 10 regardless. I think you are correct what you have said so far and explained to me is clearly a sign that the Wacom driver isn’t compatible with your Windows 7.

    SB
    Stephen Boesch Mar 3, 2021

    The Wacom One which is new but was in storage for years is DOA: the mini-USB port is broken. I have tried it with four USB mini connectors one of which I took directly from a different functioning device: only one worked and for a couple of minutes before always failing. It appears Wacom has quality issues with their usb ports.

    Reply
    KL
    KlootMalloot Sep 17, 2021

    so i bought a new ctl-472 small because my cth-480 small didn’t work properly anymore spontaneously one day. even after doing all of the above, it still says that there is no device connected. but now the wacom desktop center doesn’t say there is a problem anymore with the drivers.
    so i don’t know what’s wrong, but it’s really annoying

    Reply
      MZ
      Muhammad Zubyan Author Sep 18, 2021

      It is possible that Windows automatically updated the driver. I suggest you download and install the driver from the product page again. Here: https://sudo.to/2ob

      Reply
    MR
    Mary Ann Stein Raulerson Sep 24, 2021

    One problem is not being able to download just the drivers. The package is an executable with the drivers contained. Also do not know which is the right driver for my device. Have tried downloading the exe package and with the no device detected issue then tried all the steps here except for manually installing drivers because cannot download drivers separately. Also the C++ Redistributable Packages would not install, said they were already installed.

    Reply
    WI
    WicCaesar Mar 30, 2022

    Thank you! The first solution solved it for me, but the name of the task was Wacom Professional Service instead.

    Reply
      CH
      charles himura May 14, 2022

      same also but for me, I didn’t restart it I just click start option, if the restart option is transparent you could try what I did.

      Reply
    AS
    Agustina Sotelo Jun 6, 2022

    In my case, I have a Wacom Cintiq 16 pro. and when I open de Device Manager form Windows, there is a “uknown device” I install the Wacom Driver in Human Interface Device and appears an Error 10.

    I try to change the USB cable and I bought the Wacom Link and doesn’t work.

    Reply
      MZ
      Muhammad Zubyan Author Jun 22, 2022

      Check your device manager and send me a screenshot, please. Also, Once you find your device in the device manager right-click on it and go to its properties. Once the properties window is opened head over to “Details” Under Property Section click on the drop-down menu and select “Hardware IDs” after that Copy the first ID you are getting. Now either reply to me back with that ID or search for a driver on the web.

      Reply