Windows

Fix: ms-windows-store:purgecaches app didn’t start

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The following error code usually appears when there is a problem with the Windows Store to which users usually respond by using the wsreset option. There are other contexts where the error can appear and they are all related to errors related to Windows Store.

This error has increased in frequency after a certain Windows 10 update and there have been numerous ways to fix it. We have decided to gather all solutions which have been confirmed as helpful and put them together in the article which follows. Good luck on solving your problem!

Solution 1: In-Build Troubleshooting Along with a Helpful Command

This solution was suggested by a Microsoft professional and it helped plenty of people unlike other generic responses users usually receive. This solution is quite helpful as you will first run the in-built Windows Apps troubleshooter which will try to identify and solve the error. After that, you will try to run a Powershell command which try to reregister your Windows Store app. Follow the instructions carefully:

  1. Search for Settings in the Start menu and click on the first result which pops up. You can also click directly on the gear button at the lower left part of the Start menu.

  1. Locate the Update & security section at the bottom part of the Settings window and click on it.
  2. Navigate to the Troubleshoot tab and check under the Find and Fix other problems.
  3. Windows Store Apps troubleshooter should be right there at the bottom so make sure you click on it and follow the instructions on screen.

  1. Additionally, you can repeat the same process for the Internet Connections troubleshooter in order to check if it is your Internet connection that is causing the problems with Windows Store.

The next part of this solution consists of running this PowerShell command which will reregister Windows Store. Make sure no Windows app updates are running in the meantime.

  1. Open PowerShell by right-clicking on the Start menu button and selecting the Windows PowerShell (Admin) option in order to open the tool with administrator privileges. If you see Command Prompt at that spot, you can also search for it manually.

  1. Copy and paste the following command and make sure you click Enter afterwards.

$manifest = (Get-AppxPackage Microsoft.WindowsStore).InstallLocation + ‘\AppxManifest.xml’ ; Add-AppxPackage -DisableDevelopmentMode -Register $manifest

  1. Restart your computer and check to see if Windows Store issue has been resolved.

Solution 2: Update Windows Completely

The thing is that many people only started to experience the error after a certain version of Windows has been released. Luckily, folks who had issues with that build were relieved to find out that a new build was soon released which managed to deal with the problem efficiently. The point is that you should install all pending updates on your computer and see if the problem has been resolved.

  1. Open PowerShell by right-clicking on the Start menu button and selecting the Windows PowerShell (Admin) option in order to open the tool with administrator privileges. If you see Command Prompt at that spot, you can also search for it manually.

  1. In the Powershell console, type in “cmd” and wait for Powershell to switch to the cmd-like environment.
  2. In the “cmd”-like console, type in the command displayed below and make sure you click Enter afterwards:

wuauclt.exe /updatenow

  1. Let this command run for at least an hour and check back to see if any updates were found and/or installed without issues.

Alternative

  1. Search for Settings in the Start menu and click on the first result which pops up. You can also click directly on the gear button at the lower left part of the Start menu.

  1. Locate the Update & security section at the bottom part of the Settings window and click on it.
  2. Stay in the Windows Update tab and click on the Check for updates button under the Update status section in order to check if there is a new version of Windows available online.

PRO TIP: If the issue is with your computer or a laptop/notebook you should try using the Reimage Plus Software which can scan the repositories and replace corrupt and missing files. This works in most cases, where the issue is originated due to a system corruption. You can download Reimage Plus by Clicking Here
  1. If there is one, Windows should initiate the download process automatically.

Solution 3: Reinstalling Windows Default Apps Using PowerShell

This method is somewhat advanced as it involves plenty of details and its implementation can be lengthy. However, if you follow the instructions carefully, you will probably end up with a properly working Windows Store service simply by reinstalling the Windows default apps.

  1. Right-click the WindowsApps folder located in C:\Program Files, click Properties, and then click the Security tab. Click the Advanced button. The “Advanced Security Settings” window will appear. Here you need to change the Owner of the key.
  2. Click the Change link next to the “Owner:” label The Select User or Group window will appear.

  1. Select the user account via the Advanced button or just type your user account in the area which says ‘Enter the object name to select’ and click OK. Add your user account.
  2. Optionally, to change the owner of all subfolders and files inside the folder, select the check box “Replace owner on subcontainers and objects” in the “Advanced Security Settings” window. Click OK to change the ownership.

  1. In the Security tab of WindowsApps folder’s Properties window, click on Edit in order to change permissions and select your personal user account you set the ownership to. Change permissions to Full Control and apply the changes.

Now that you have performed these steps, it’s time to use Powershell to effectively reinstall these apps. This is probably the easier part of this method so consider yourself almost there.

  1. Open PowerShell by right-clicking on the Start menu button and selecting the Windows PowerShell (Admin) option in order to open it with admin privileges.

  1. Copy and paste this command and make sure you click Enter:

Get-AppXPackage | Foreach {Add-AppxPackage -DisableDevelopmentMode -Register $($_.InstallLocation)\AppXManifest.xml}

  1. Check to see if the problem has been resolved.

Solution 4: Use a New Account to Fix Things

This unusual trick has saved several users from losing their minds over this problematic error. It appears that, even though Windows Store and wsreset appear to be not working on your account, they sometimes do work on a new account and running wsreset fixes Windows Store for both users! This is easy to do so make sure you don’t skip this solution!

  1. Open Settings either by clicking on the gear icon which is located just above the power button in the Start menu or by searching for it in the search bar next to the Start menu.
  1. Open the Accounts section in Settings and select the Family and other users option. Choose the Add someone else to this PC option located there, and then click on the Sign in without a Microsoft account option which is usually not recommended but it’s sufficient for your current purposes.

  1. Create a Local account and proceed with the instructions on-screen. Enter a username for this new account.
  2. If you want this account to be password-protected, you can add a character password, a password hint, and proceed by clicking Next. You are better off without a password in this scenario.

  1. Click the Finish button in order to finish creating a new account. Login via this account by restarting your computer and try running the “wsreset” command by typing this work in the Start menu button and clicking the first result. Check to see if the problem is solved.

PRO TIP: If the issue is with your computer or a laptop/notebook you should try using the Reimage Plus Software which can scan the repositories and replace corrupt and missing files. This works in most cases, where the issue is originated due to a system corruption. You can download Reimage Plus by Clicking Here

RECOMMENDED: Click here to fix Windows errors and optimize system performance

Kevin Arrows

Hi! I'm Kevin. Thank you for reading the article above. I am a certified MCTS (Microsoft Certified Technology Specialist) with over 10 years of experience. I love to address tech issues, and write tech how-to's in a way that it can be followed by everyone.

Expert Tip

Fix: ms-windows-store:purgecaches app didn’t start

If the issue is with your Computer or a Laptop you should try using the Reimage Plus Software which can scan the repositories and replace corrupt and missing files. This works in most cases, where the issue is originated due to a system corruption. You can download Reimage Plus by clicking the Download button below.

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