Windows

Fix: Logitech G933 Mic not Working

Users started reporting that their Logitech G933 Mic stopped working after a potential Windows update. This behavior was seen with the majority of the users whoever updated their Windows 10 through the Windows update module.

Logitech G933

Logitech G933 is one of the most popular and economic headsets out there which doesn’t compromise in quality while also being budget friendly. It is a choice for numerous people and when its mic not working means they are not able to communicate when playing games.

What causes Logitech G933 Mic to stop working?

Windows update being the main reason, there are also several other as well. Some of the reasons why your Logitech G933 Mic might not work are but not limited to:

  • Windows update: As explained above, a Windows update broke the Mic capabilities of the headset. Tweaking one option readily solves this issue.
  • Access problems: It might be the case that the microphone is not permitted to transmit voice through Windows 10.
  • The line in not set full: Your microphone has levels of sound to be transmitted to the computer. If this is set low, the sound might not be transmitted properly.
  • Port issue: The port into which you are connecting the headset into might not be working.

Before we move on with the solutions, you need to make sure that there is no hardware issue with the headset. If your mic is broken physically, there is no way we can fix it here. You need to take it to a technician for repairs.

Solution 1: Allowing Application Access

After a Windows Update, all microphones were not allowed to transmit their sounds to applications. This was set as the default behavior for all headsets and microphones. To remedy this, you have to navigate to Windows settings and change the option manually. Make sure that you are logged in as an administrator before proceeding.

  1. Press Windows + S, type “Microphone privacy settings” in the dialogue box and open the Windows settings returned in the results.
Microphone privacy settings
  1. Now make sure that the option for Allow apps to access your microphone is turned On. Furthermore, down below you will see a list of all applications which have access to your microphone. Make sure that the application you are trying to run has its access turned on.
Allow apps to access your microphone – Settings
  1. Save changes and exit. Now try launching the application and see if the mic is working properly.

Solution 2: Checking Microphone Settings

If the Line-in level for your microphone is not set to the correct levels, the sound might not get transmitted correctly to your computer. In reality, it will be transmitting but you will be given an illusion that isn’t. In this solution, we will navigate to your microphone settings and make sure that the level of the mic is set correctly.

  1. Locate the sound icon present at your taskbar. Right-click on it and select Sounds.
Sounds – Windows Taskbar
  1. Once in sounds, select the tab Recording. The list of devices for microphone will show up. Right-click on your microphone and select Properties. Now select the Levels tab and set the level to 100. Save changes and exit.
Setting Microphone levels to Maximum
  1. In case you don’t see the headsets in the recording tab, navigate to the Playback tab and do the same steps for your headsets.
  2. Now test the microphones properly and see if the issue has gotten fixed.

Solution 3: Updating Firmware

In rare cases, the firmware of your Logitech headsets may not be updated or might not be working correctly. In this case, we can try connecting your headsets with your computer and update the firmware to the latest version. Make sure that you disconnect all other peripherals from your computer before proceeding.

  1. Connect the headset to your computer via both (the wireless adapter and a USB connection) before we start the update.
Connecting G933 Headsets
  1. Now slides the power switch to ON.
  2. Now press Windows + S, type “command prompt” in the dialogue box, right-click on the application and select Run as administrator.
  3. Once in the command prompt, execute the following command so we can locate the G933 Firmware Update Utility.
cd C:\Program Files\Logitech Gaming Software\FWUpdate\G933
Locating Firmware update utility – Logitech
  1. Now we will run the utility using the force command.
G933Update_v25.exe /FORCE
Running Firmware Update for Logitech G933
  1. The utility will launch and the firmware update will begin. Follow on-screen instructions so the update utility can begin.
  2. After updating, restart your computer and your headsets and check if the issue is resolved.

Solution 4: Doing a Hard Reset

If all three solutions don’t work out, you can try hard resetting the headset properly. The hard reset will remove all stored configurations and set the headset as if it was new. You would need a pin and you would have to take off the left side plate carefully.

  1. Connect your G933 headset to USB power.
  2. Now on the mic side, remove the side plate carefully so the internet structure is bare and visible to you.
  3. Now take a small pin and locate the hardware reset button. Press and hold for around 2 seconds.
Performing hard reset for Logitech G933
  1. Now repeat the two second press twice. The headset will now be reset. Try connecting it again with your computer and see if the issue still persists.

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Expert Tip

Fix: Logitech G933 Mic not Working

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