Fix: HP Accelerometer Doesn’t Work on This Version of Windows

Several users are encountering the “HP accelerometer doesn’t work on this version of Windows” error at every Windows Startup. Some affected users reported that the Accelerometer was working normally until a Windows 10 update.  As it turns out, the Windows 10 Fall Creators Update (RS3) is responsible for the error.

Hp accelerometer doesn’t work with this version of Windows. An updated app may be available.

What is causing the “Hp accelerometer doesn’t work with this version of Windows. An updated app may be available” error?

The Hewlett Packard’s HP accelerometer is designed to boost HDD protection. If it detects high-speed movement, it will instantly disengage the read head. This significantly reduces the change of your HDD is damaged.

We investigated this particular issue by looking at various user reports and the solutions that they used to get the issue resolved. Based on what we gathered, there are several fairly common scenarios that will trigger this particular error message:

  • Outdated version of HP 3D Driveguard – Based on HP’s official documentation, this issue might occur if the machine is using an outdated version of 3D DriveGuard. Several users encountering the same issue have reported that the issue was fixed once they installed the latest version available.
  • Windows 10 Update is interfering with the HP accelerometer – A particular Windows 10 update released at the end of 2017 is known to cause this particular error message. Users speculate that it’s somehow interfering with the HP accelerometer driver.

If you’re struggling to resolve this particular issue, this article will provide you with a collection of verified troubleshooting steps. Below you have a collection of methods that other users in a similar situation have used to get the issue resolved.

For the best results, follow the methods below in order until you encounter a fix that is effective in your particular scenario. Let’s begin!

Method 1: Applying HP’s SoftPaq fix

Since the issue is over one year old, HP has already addressed the issue by offering a fix. You can try to resolve the issue by installing HP’s SoftPaq update to repair the damage done by Windows 10 Fall Creators Update (RS3).

Several users finding themselves in a similar situation have reported that the issue was addressed after performing the steps below:

  1. Visit this link (here) to download the SoftPaq update (the fix released by HP).
  2. Open the update installer (sp88981.exe) and follow the on-screen prompts to install the fix.
    Installing Hp SoftPaq
  3. Once the fix has been installed, restart your computer and see if the issue has been addressed at the next startup.

If you’re still seeing the “HP accelerometer doesn’t work on this version of Windows” error, move down to the next method below.

Method 2: Installing the latest version of HP 3D Driveguard

The majority of users that have been encountering this issue have managed to fix it by updating HP 3D Driveguard to the latest version. Apparently, older versions of this software are known to trigger the “HP accelerometer doesn’t work on this version of Windows” error.

Most affected users have managed to resolve the error by uninstalling the current version of HP 3D DriveGuard and installing the latest version available. Here’s a quick guide on how to do this:

  1. Press Windows key + R to open up a Run dialog box. Then, type “appwiz.cpl” and press Enter to open Programs and Features.

    Run appwiz.cpl
  2. Inside Programs and Features, scroll down through the application list, right-click on HP 3D DriveGuard and click Uninstall. Then, follow the on-screen prompts to uninstall the software from your system.
    Uninstalling HP 3D DriveGuard
  3.  Once HP 3D DriveGuard has been uninstalled, reboot your computer. The “HP accelerometer doesn’t work on this version of Windows” error should no longer occur at the next startup.
  4. Visit this link (here) to download the latest version of HP 3D DriveGuard and install it to your system.
Kevin Arrows
Kevin is a dynamic and self-motivated information technology professional, with a Thorough knowledge of all facets pertaining to network infrastructure design, implementation and administration. Superior record of delivering simultaneous large-scale mission critical projects on time and under budget.

Expert Tip

Fix: HP Accelerometer Doesn’t Work on This Version of Windows

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