Fix: H800 microphone not working

Several users have reached us for advice after the microphone from the H800 Logitech hardware has suddenly stopped working. The issue is not exclusive to Windows 10 as it’s also reported to occur on Windows 8.1 and Windows 7.

Most of the time affected users report that only the microphone stops working while the audio playback remains functional.

What is causing the h800 microphone error

After investigating this issue thoroughly and looking at various user reports, we managed to identify a few patterns. Here’s a shortlist of culprits that might be causing the issue:

• Logitech driver was badly migrated during the upgrading process – Since this issue is extremely common with users that recently upgraded to Windows 10, it’s clear that the upgrading wizard does a poor job of migrating the driver.
• Headset driver is corrupted, outdated or incompatible with your Windows version – all of these scenarios might prevent your Logitech’s headset microphone from working
• Nano USB dongle is no longer paired with the headset – There are certain situations where the connection between the USB receiver and the headset needs to be re-done.
• The Bluetooth connection needs to be reset or repaired – If you connect the H800 headset via Bluetooth, you might want to investigate the Bluetooth connection.

How to fix the h800 microphone error

If you’re struggling to resolve this particular issue, this article will provide you with the best repair strategies currently available. Below you have a collection of methods that other users in a similar situation have used to get the issue resolved.

For the best results, start with the first method and follow the rest repair strategies in order until you discover a fix that manages to resolve the problem in your particular scenario. Let’s begin!

Method 1: Running the Recording Audio & Bluetooth troubleshooters

The first logical step is to try to burn through the automatic repair strategies that are available to you. A good start would be to use the built-in Windows troubleshooter to see if you can get the issue repaired automatically.

The Windows Audio troubleshooter is a built-in utility that will scan any associated services for any errors and apply different repair strategies. If you connect you your headset via Bluetooth (not with the USB dongle), it’s advisable that you also run the Bluetooth troubleshooter.

Here’s a quick guide on using the built-in Troubleshooter to resolve the h800 microphone error:

1. Press Windows key + R to open up a new Run box. Then, type “control.exe /name Microsoft.Troubleshooting” and press Enter to open the Troubleshooting tab of the Settings app.
   
2. Inside the Troubleshooting tab, scroll down to Fix and find other problems, select Recording Audio and then click the Run the troubleshooter button.
   
3. Wait until the initial scan is complete, then click choose which device you want to troubleshoot and click Next.
4. Next, click on Apply this fix if any viable fix is identified. Once the repair strategy is applied, reboot your computer and see in if the error has been resolved.

If the issue is still occurring and you’re using Bluetooth to connect your headset, return to the troubleshooting screen, click on Bluetooth (under Find and fix other problems) and then choose Run the troubleshooter. Next, follow the on-screen prompts to verify and potentially fix an issue regarding your Bluetooth connection.

If the issue is still not resolved, continue with the next method below.

Method 2: Rolling back or updating the headsets driver

Some users struggling to resolve h800 microphone error have managed to get it done by either rolling back the handset driver or updating to the latest version. This will be effective in those instances where the issue occurs due to file corruption or due to an incompatibility scenario.

Here’s a quick guide updating your Logitech headset driver to the latest version or lolling it back to a previous version in order to fix the h800 microphone error:

1. Press Windows key + R to open up a Run window. Next, type “devmgmt.msc” and press Enter to open up Device Manager. Choose Yes if prompted by the UAC (User Account Control).
   
2. Inside Device Manager, expand the Sound, video and game controllers drop-down menu to locate the entry corresponding to your Logitech headset.
3. Right-click on your headset and choose Properties.
   

   

4. Inside the Properties screen, go to the Drivers tab, click the Rollback driver button and wait for the older version to be installed. Once the process is complete, reboot your computer and see if the issue has been resolved. If you’re still encountering the same issue, continue with the next steps below.
5. Return to the Properties screen of your headset via steps 1 to 3, go to the Drivers tab again but this time click on Update driver.
   
6. If the driver is updated, reboot your computer and see if the error is resolved. If your system already has the latest version, click on Uninstall Device and reboot your computer. This will force Windows to reinstall the driver at the next startup.

If this method wasn’t effective, continue with the next methods below.

Method 3: Re-pairing the headset with the nano USB dongle

Some users struggling to resolve the same issue have managed to get it resolved by recreating the connection between the headset and the nano USB dongle.

Apparently, if you connect the Logitech h800 headset through the provided dongle you can expect some disconnects and random issues at some point. If your headset connection is through USB, download this pairing utility (here) and recreate the connection once again.

Note: Keep in mind that you might have to do this every once in a while. If your computer has Bluetooth, consider using it to connect your headset. The connection is reported to be much more stable on Bluetooth than with the USB nano dongle.

Method 4: Install / Reinstall the Media Track Control Software

Some users struggling to resolve the same problem have managed to get the problem solved by installing / reinstalling Media Track Control Software.

Although this software is not mentioned to be mandatory in the official documentation, a lot of users have reported that failing to have the software installed on your computer will lead to compatibility issues when your Logitech headset is connected.

Here’s a quick guide on installing the Media Track COntrol Software to resolve compatibility issues with the Logitech H800 headset:

1. Visit this link (here) and scroll down to Wireless Headset H800 Media Track Control Software.
   
2. Before you click the Download Now button, make sure that you use the drop-down menu to set the appropriate bit version.
   
3. Wait for the utility installer to download, then click on the executable to kickstart the installation process.
4. Follow the on-screen prompts to install Media Track Control, then restart your machine to complete the installation process.
5. At the next startup, see if the h800 microphone error has been resolved.