Fix: Facebook Gameroom Black Screen

A lot of users have been reporting problems when trying to play Facebook Games (Gameroom) using Microsoft Edge. Most of the time, affected users report that whenever they try to play a game the screen refreshes several times before turning black. Other users are reportedly able to play games using Facebook’s Gameroom but they experience constant freezes and a consistent slow framerate.

Strangely enough, this issue was pretty much non-existent until one of the latest Windows 10 updates that seem to have caused the issue. If you’re currently struggling with this particular issue, the following fixes will most likely help.

Below you have a collection of methods that other users have used to resolve the issue. Please follow each potential fix in order until you encounter a method that resolves the facebook gameroom black screen error in your particular situation. Let’s begin!

Method 1: Install all pending Windows updates

Since Microsoft Edge get’s updated via Windows Updates, there’s a high chance the solution is as simple as making sure that your computer is up to date. There are numerous cases where Microsoft has messed up with an update and rectified it via another hotfix released through WU (Windows Update). It’s entirely possible that the fix capable of resolving the facebook gameroom black screen error is already pending inside Windows Update.

So, before you do anything else, make your way to Windows Update and install every pending update. Here’s a quick guide on how to do this:

  1. Press Windows key + R to open up a Run box. Then, type “ms-settings:windowsupdate” and hit Enter to open Windows Update.
    Note: If you’re using Windows 7, type “wuapp” instead.
  2. In the Windows Update Menu, click on Check for updates and wait until the analysis is complete. Once the process is complete, follow the on-screen prompts to install every pending update until there are none left.
  3. Once every update in installed, reboot your computer manually if not automatically prompted to do so. At the next startup, see if the issue has been resolved and you’re able to play Facebook games. If you aren’t, move down to the next method below.

Method 2: Enabling Adobe Flash Player from Edge Settings

Although this occurence is quite rare by now, some Facebook games are still using Flash in order to run. As most of the other browsers, Edge is equipped to run Flash content through Microsoft Silverlight.

Even more, Microsoft Edge should automatically permit the use of Adobe Flash Player. However, some users report that this is not always the case as they were cases where Microsoft Edge was prevented from running Adobe Flash Player content. This behavior might be triggered by an extension or another 3rd party software but can also be the result of a human mistake.

Here’s a quick guide on making sure that your Microsoft Edge is configured to play Adobe Flash Content:

  1. Open Microsoft Edge and click on the action menu (three dot icon) and click on Settings.
  2. In the Settings menu, scroll down and click on View advanced settings.
  3. Under Advanced Settings, make sure the toggle associated with Use Adobe Flash Player is enabled.
    If the use of Adobe Flash Player was previously disabled and you’ve just enabled it, close MS Edge and open it again and see if it made a difference. If you’re still seeing issues when playing Facebook games using Gameroom, move down to the next method below.

Method 3: Reset Microsoft Edge

The problem is often caused by a bad Edge configuration file or Facebook cookie. In order to make sure that the error is not caused by a cookie, temp file or a bad configuration file, let’s reset the Microsoft Edge browser and see if the issue persists.

Some users have managed to resolve the facebook gameroom black screen error after resetting the Microsoft Edge browser. Here’s a quick guide on how to do an efficient reset on Microsoft Edge browser:

  1. Launch Microsoft Edge browser and click on the action button (three dot icon) in the top-right corner. Then, from the newly opened menu, click on the Settings option at the bottom.
  2. In the Settings menu, scroll down to Clear browsing data and click the Choose what to clear button.
  3. For the best results, we recommend checking every box aside from Form data and Passwords. Once every targeted item is checked, hit the Clear button and wait for Microsoft Edge to be reset.
  4. Once the process is complete, close Microsoft Edge and reboot your computer. At the next startup, open Microsoft Edge again and see if the issue has been resolved. If you’re still struggling to play Facebook Gameroom games on Edge, move over to the next method below.

Method 4: Disabling Video Acceleration for Microsoft Edge browser

Some users have finally manage to play Facebook games under Edge by turning off video acceleration for Microsoft Edge. This might seem like a counterproductive thing to do, but it seemed to get the job done for a few users. This method can be extremely helpful if you’re experiencing lagging periods on a computer with a modest GPU.

Here’s a quick guide on how to disable video acceleration for Microsoft Edge browser:

  1. Press Windows key + R to open up a Run box. Then, type “inetcpl.cpl” and hit Enter to open Internet Options.
  2. Inside the Internet Options screen, go to the Advanced tab.
  3. Scroll to Accelerated graphics and check the box associated with Use software rendering instead of GPU rendering and hit Apply to confirm.
  4. Reboot your computer and see if the issue has been resolved at the next startup. If you’re still experiencing the same issue, move down to the next method below.

Method 5: Performing a repair install (Windows 10 only)

If all of the methods above have proven to be a bust, there is one more thing that you can try before calling it quits and using a different browser. Some users have managed to resolve the issue by performing what is commonly referred to as a repair install (or update repair).

Note: If you don’t have WIndows 10, skip straight to Method 6.

A repair install or update repair is the equivalent of reinstalling Windows 10 without the removal of the personal files and programs. If you decide to go through with the repair install procedure, you can make it easier for yourself by following our complete guide (here).

If the issue persitst even after repair update (highly unlikely), move down to the final method.

Method 6: Using a different browser

Although this is more a workaround than a full-fledged fix, the majority of users encountering this issue have used it to play Facebook games that where inaccessible via Microsoft Edge.

As it turns out, while Microsoft Edge has various problems playing Facebook Gameroom games, Chrome, Firefox, Opera and even Internet Explorer have a much better track record.

So if you’re encountering this issue, consider installing an using a different browser when you’re trying to play your favorite Facebook games.

Kevin Arrows
Kevin is a dynamic and self-motivated information technology professional, with a Thorough knowledge of all facets pertaining to network infrastructure design, implementation and administration. Superior record of delivering simultaneous large-scale mission critical projects on time and under budget.

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Fix: Facebook Gameroom Black Screen

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