Elder Scrolls Online is a long-awaited game by the gaming community and its release was quite covered by media. However, there are some bugs related to the game which make the whole experience somewhat less enjoyable than it should be. There are quite a few different errors that can appear as early as the login screen.
Handling these errors can be quite difficult since there is quite a few information scattered on the Internet which can be hard to find but also hard to judge from the point of success rate. That is why we have gathered several working solutions to help you get rid of the annoying login error codes.
Solution 1: Use a Different Launcher
If you are playing the game using the Steam launcher, it may have occurred that the error is caused by faulty Steam servers which were unable to handle the traffic they were receiving. Faulty servers are something you can’t avoid or influence in any way but there is a way to launch the game using the game’s default launcher.
- Navigate to the folder below which should be right where you installed Steam since the location starts at the Steam folder. However, the default folder for the Steam folder is C: >> Program Files (x86). Open the libraries icon at the taskbar and follow this path.
Steam >> steamapps >> common >> Zenimax Online >> The Elder Scrolls Online >> game >> client >> eso64.exe
- The folder may be located elsewhere if you have created a new Steam library in the meantime. Right-click on the .exe file and choose the Run as administrator option and check to see if the login functionality works. If it does, you can continue right away and play while the Steam servers finally start working again.
Note: This solution will only work if you have created an account for Elders Scrolls Online before you downloaded and installed it through Steam as the game launcher will require that you input ESO account and password.
Solution 2: Change the Server on Steam
If the issue is really related to Steam servers, you can always bypass this error and launch the game using a different server by changing the server you are using on Steam, which can be done quite easily by following the set of steps below
Steam chooses the server closest to you by default but this can be easily changed in the settings. Downloading from the server closest to you is recommended for optimal performance but if you notice that it’s misbehaving you can choose another one and go back after a while.
- In order to access these settings, open Steam by double-clicking its icon and go to Settings by clicking on File >> Settings.
- In the Downloads tab of the Settings window, you will notice that you have the option to choose one of the Steam servers from a long list. If your current server is causing issues, you can replace it and select another one.
- It’s best to still try and choose a server from your or your neighbor country since it will affect the Internet connection positively and avoid excessive lag.
Solution 3: Incorrect Password Error
Some ESO players have reported that they were receiving multiple accounts of the incorrect password error and they are unable to login to their accounts because of it. The error seems weird but it has affected both PC and console players equally.
The solution to the method is even weirder as you will have to type in your password in a word editor and paste it into the password field for the process to work. Good luck!
Note: There were several workarounds by users where changing the password fixed the problem completely as well.
Solution 4: Reboot Your PC or Console
Quite a generic method but it’s worth giving it a shot, especially if you haven’t done that in a while. There are ways for Xbox and PlayStation users which can help their console’s performance simply by restarting since it will clear the cache if done like in the instructions below.
- Press and hold the power button at the front of the Xbox console until it shuts down completely.
- Unplug the power brick from the back of the Xbox. Press and hold the power button on the Xbox several times to make sure there is no remaining power and this will actually clean the cache.
- Unplug the Ethernet cable from the Xbox One if you are using it to connect to the Internet and let the cable stay unplugged for at least a couple of minutes before plugging it back in. Meanwhile, restart your router and your modem by clicking the Power buttons located on them before you plug the cable back into your device.
- Plug-in the power brick and wait for the light located on the power brick to change its color from white to orange.
- Turn the Xbox back on as you would do normally.
- Completely turn off the PlayStation 4.
- Once the console is completely shut down, unplug the power cord from the back of the console.
- Let the console stay unplugged for at least a couple of minutes. Unplug the Ethernet cable from the Xbox One if you are using it to connect to the Internet and let the cable stay unplugged for at least a couple of minutes before plugging it back in. Meanwhile, restart your router and your modem by clicking the Power buttons located on them before you plug the cable back into your device.
- Plug the power cord back into the PS4 and turn it on the way you normally do.
- On your running PC, click on Start >> Power button at the bottom of the menu and choose the Shutdown option.
- Once your PC has shut down completely, unplug the Ethernet cable from your PC if you are using it to connect to the Internet and let the cable stay unplugged for at least a couple of minutes before plugging it back in. Meanwhile, restart your router and your modem by clicking the Power buttons located on them before you plug the cable back into the computer.
- Turn the PC on normally by pressing the power button.
Solution 5: Disable Add-ons for the Game
Since add-ons are designed by other players who play the game, some of them may be badly optimized and they might cause certain issues with the game for users who just happened to install them. Disabling them is easy and you can reload the game immediately to see whether that fixed the problem.
- When add-ons for ESO games are correctly installed on a computer, they will appear in the Add-Ons menu in the game.
- Players can access the Add-Ons submenu through the main game menu that appears on the left side of the character selection screen or by pressing the Esc key during gameplay.
- The Add-Ons submenu allows you to check or uncheck the boxes next to the add-ons you wish to enable or disable. This submenu also provides the ability to quickly reload the game in order to ensure that the game adjusts these changes.
Solution 6: Flush Your DNS
DNS issues are something quite annoying and once they occur, they appear to be almost unsolvable. Luckily, resetting these settings by flushing your DNS is quite easy and it requires running nothing more than a certain command in Command Prompt.
- Click the Start menu or the search button next to it and typing “cmd”. Right-click on the first result and choose the Run as administrator option. You can also search for “run” in order to open the run dialog box and type “cmd”.
- Type the command below and make sure you press Enter afterward. You should see a success message, after which you are free to exit the Command Prompt.
Solution 7: Open the Following Ports on Your Router
Opening the following ports on the router is crucial if you want to establish a proper connection between you and the game’s servers. Sometimes routers block certain ports thinking they are reserved for other processes and the game fails to use it properly. However, you can open them quite easily by following the instructions below:
- Open a Web browser, type your Default Gateway number (IP address) into the address bar, and press Enter.
- Enter your username and password to access your router’s interface. The default username and password should be listed in your router’s documentation, on a sticker on the side of your router, or on the Port Forward website.
- Find the Port Forwarding section while still logged into your router. Each router will be slightly different. Common menu labels for the section of settings that contains Port Forwarding are “Port Forwarding”, “Applications”, “Gaming”, “Firewall”, and “Protected Setup”.
- No matter what the router or interface, you’ll need to enter the same basic information. Enter the port you want to open under Internal and External or enter a range of ports to open under Start and End. Specify Outbound rules for all ranges below:
All Platforms TCP / UDP Ports 24100 through 24131 TCP / UDP Ports 24500 through 24507 TCP / UDP Ports 24300 through 24331 TCP Port 80 TCP Port 433
Steam (only open these ports if you are playing ESO through Steam) TCP / UDP Ports 27000 through 27015 TCP / UDP Ports 27015 through 27030 TCP / UDP Ports 27014 through 27050 TCP / UDP Ports 27031 through 27036 TCP / UDP Ports 27036 through 27037 TCP / UDP Ports 4380
- The TCP and UDP abbreviations are the options you should select under the Type of Service Type option. Since you can only select one of the options (or both), repeat these steps several times until you have covered all of the ranges presented above.
- Click on the Save of Apply button and make sure you restart both your router and your console in order to fully apply these changes.
Solution 8: Launching through other Platforms
Another workaround that worked for numerous people was logging in to ESO using other platforms. If there are issues in launching it through its executable, it might be possible that that specific executable isn’t working properly. Here, what we can do is try is to launch ESO through other platforms or game engines.
Close all instances from the task manager and launch Steam. From there, you can navigate to your Library and launch ESO’s instance. If this doesn’t work and you have GeForce installed on your computer, consider launching it from GeForce and see if this fixes the problem.
Solution 9: Wait it out
The login issue has been going on for quite some time where the servers themselves were not responding to the log-in attempts. They are either down for maintenance or are down due to technical difficulties. Here, what you can do is check related forums and see if other users are facing the same problem. If they are, it means that the servers are down.
Whenever this happens, the servers are brought back up within a day. What you can do is wait for the issue out and report in the official forums so the developers can take notice as well.