Windows

Fix: Error 327682:11 when Downloading Games from Origin

Some Windows users are reportedly seeing the 327682:11 error when trying to install a game published by EA. In most cases, the error is reported to occur with Origin games that are downloaded from the store. The error code is not exclusive to a certain Windows version since it’s available on Windows 10, Windows 8.1 and Windows 7.

Error 32768211 on Origin client

What is causing the error 32768211 with EA games?

We investigated this particular issue by looking at various user reports and the repair strategies that are commonly being used to fix this particular error message. As it turns out, there are several different potential culprits that might end up triggering this particular issue:

  • Corrupted Origin files – In most cases, this error code will occur when the main Origin folder contains some corrupted data that cannot be used by the main application. If this scenario is applicable, you should be able to resolve the issue by reinstalling the digital store, changing the default download folders and re-downloading the game.
  • Origins don’t have admin access – In certain circumstances, admin access is not required by origins. However, certain games might contain read-only files that can only be manipulated with administrative permissions. If this is what’s causing the problem, you can resolve the issue by forcing the main executable to open with admin rights.
  • The network isn’t able to download certain files – A combination of ambiguous network addresses and security settings might determine the Origins launcher to halt the downloading on certain files, which will make the game incomplete. If this scenario is applicable, you can resolve the issue by forcing the digital store to download all files in Safe Mode.
  • The active firewall is blocking the download – Windows Firewall and a couple of 3rd party solutions are known to block certain downloads from being completed by Origin. In this case, the error code can be avoided if Windows Firewall or the 3rd party firewall is turned off while the game is downloading.
  • EAProxyInstaller doesn’t have admin rights – It’s also possible that the error code is triggered because an auxiliary executable (EAProxyInstaller) called by the main launcher doesn’t have enough permissions to function properly. If this scenario is applicable, the issue can be resolved by modifying the executable to always run with admin access.

If you’re currently encountering this exact issue and are looking for a way around it, this article will provide you with several troubleshooting steps. Down below, you’ll find a collection of methods that other users in a similar situation have successfully used to fix this error message.

For the best results, we advise you to follow the methods below in the order that they are presented since they are ordered by efficiency and severity. Regardless of the culprit that is triggering this issue, one of the potential fixes below should resolve the issue for you.

Method 1: Reinstalling Origin and re-downloading the game

Most affected users have been able to resolve this particular issue by uninstalling the Origins application (including any leftover setup files), reinstalling it and changing the installed folders from inside the app before downloading the game once again.

Most affected users have reported that after doing this, the 327682:11 error no longer occurred. Here’s a quick guide on how to do this:

  1. Press Windows key + R to open up a Run dialog box. Then, type “appwiz.cpl” and hit Enter to open up the Programs and Features window.
    Typing in “appwiz.cpl” in the Run prompt
  2. Once you’re inside the programs and Features list, scroll down through the list of applications and locate the Origins app. Once you see it, right-click on it and choose Uninstall.
    Uninstalling the Origin Application
  3. Follow the on-screen prompts inside the uninstallation wizard to remove Origin from your computer.
  4. When the process is complete, restart your computer.
  5. Once the next startup sequence is complete, visit this link (here) and download the Origin installer. After you select the Windows platform, wait for the installer to download.
    Downloading the Windows installer of  Origin
  6. Double-click on the Origin setup and follow the on-screen prompts to re-install the Store on your computer.
  7. Once the installation is complete, open the Origin application and click on your account in the bottom-left corner and then select Application Settings.
    Accessing the Application Settings
  8. Once you’re inside the Application Settings, select the Install & Saves tab and scroll down to On your computer section. When you get there, click the Chance folder button associated with Game library location. Then, set a custom location for it (any location will do, as long as it’s different to the default path).
    Changing the default game folders
  9. Change the game folder for the Legacy game installers the same way you did at step 8.
  10. Download the game that was previously triggering the 32768211 error and see if the issue has been resolved.

If the same error message is still occurring, move down to the next method below.

Method 2: Forcing Origin to open with admin rights

Some Windows users that have been struggling to resolve this particular issue have reported that for them, the error code was being thrown due to a permission issue. As it turns out, Origin might end up the 32768211 error because the game installer doesn’t have admin access to override or copy some of the files required by some games.

If this scenario is applicable, you will be able to resolve the issue by configuring your Origin shortcut (or executable) to launch with administrative privileges. Here’s a quick guide on how to do this:

  1. Make sure that the Origin Store is close (check your tray-bar menu).
  2. Right-click on the main Origin executable and choose Properties from the context menu.
  3. Once you’re inside the Properties screen, select the Compatibility tab and check the box associated with Run this program as an administrator.
  4. Click on Apply to save the current configuration.
  5. Re-open the Origin store and attempt to re-download the game that was previously failing with the 32768211 error.
Opening Origins with administrative privileges

If the error is still occurring, move down to the next method below.

Method 3: Downloading in Safe Mode

Some affected users have reported that the issue was resolved entirely after they changed their approach and put the Origin client into Safe Mode downloading mode before attempting to re-download the game that was previously failing with the 32768211 error.

After doing this and restarting the client, most affected users have reported that the issue was resolved and the download & installation completed without issues.

Here’s a quick guide on setting your Origin client to Safe Mode downloading:

  1. Open the Origin Store by double-clicking the executable.
  2. Inside the main menu of Origin, click on your account name in the bottom-left section of the screen and choose Application Settings from the newly appeared drop-down menu.
  3. From the Application Settings screen, select the Diagnostics tab and scroll down to the Troubleshooting section.
  4. Next, enable the toggle associated with Safe mode downloading.
  5. After you see the “Changes Saved” success message, close the Origin client.
  6. Right-click on the Origin executable and choose Run as Administrator to ensure that the store has admin access.
  7. Re-download the game that was previously producing the 32768211 error and see if the issue has been resolved.

If the issue is still not resolved, move down to the next method below.

Method 4: Disabling Firewall (Windows or 3rd Party) while the game is downloading

If you’ve come this far without a result, one popular fix that might be effective in your situation is to disable the firewall solution that you currently have active while Origin is downloading the game. Several users in this exact scenario have reported that the game downloaded without the 32768211 error while the Firewall was disabled.

This solution is confirmed to work with both Windows Firewall and several other 3rd party solutions. As it turns out, certain games (particularly titles from the Battlefield series) contain some read-only files that have the potential of being blocked).

Note: If you’re using a 3rd party solution, search online for specific steps on disabling your antivirus.

Here’s a quick guide on disabling the Windows Firewall and allow the game to install without issues:

  1. Close the Origin client completely (make sure the program is not open inside the tray-bar).
  2. Press Windows key + R to open up a Run dialog box. Then, type “ms-settings:windowsdefender” and press Enter to open up the Windows Security tab of the Settings app.
    Opening up the Windows Defender tab of the Settings app
  3. Once you get inside the Windows Security tab, go to the Protection areas tab and click on Firewall & network protection.
    Accessing the Firewall & network protection settings
  4. When you get to the Firewall & network protection screen, click on the network that has (active) near it.
    Accessing the Active network
  5. Once you get to the next screen, simply disable the toggle associated with Windows Defender Firewall. When prompted by the UAC (User Account Control), click Yes to grant administrative privileges.
    Disabling the Windows Firewall
  6. When the active firewall has been disabled, open the Origin client and re-download the game that was previously failing.
  7. If the download completes without issues and the game is successfully installed, re-follow steps 2 to 5 to enable the firewall again to avoid leaving your system vulnerable to virus infections.

If the same error message is still occurring, move down to the next method below.

Method 5: Running EAProxyInstaller with admin rights

As it turns out, another potential culprit that might be responsible for the apparition of the 32768211 error is a different executable (EAProxyInstaller) that is being called by the main one. Several users encountering the same issue have reported that they were able to fix this issue by ensuring that the EAProxyInstaller.exe is being run with admin access.

Here’s a quick guide on how to do this:

  1. Open File Explorer and navigate to the location of Origin. By default, you will be able to find it in the following location:
    C:\Program Files (x86)\Origin

    Note: If you installed the Origins app in a custom location, navigate there instead.

  2. Once you get there, scroll down through the list of files and locate EAProxyInstaller.exe.
  3. When you see it, right-click on it and click on Properties from the context menu.
  4. Inside the Properties menu, select the Compatibility tab from the top of the screen, then enable the box associated with Run this program as an administrator.
  5. Click Apply to Save the changes.
  6. Start Origins with administrative privileges (Method 4) and attempt to re-download the game that was previously failing.

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Fix: Error 327682:11 when Downloading Games from Origin

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