Fix: Could not complete your request because of a problem parsing the JPEG data

Adobe Photoshop is a graphics editor which is developed by Adobe Systems for Windows and Mac OS. It is probably the leading software in a graphics editor and is used by millions of professionals around the world. It has tons of features with frequent updates rolling out as well.

There was a specific case experienced by the users where users were unable to import pictures from their desktop. The error message stated, “Could not complete your request because of a problem parsing the JPED data”. As you all know, photoshop parses all the images you import to enable several functionalities and make some features possible. This error is usually associated with the problem in the extension of the picture. There are no direct settings which you can change to solve the issue. Instead, we will make use of third-party applications and try to refresh the file.

Note: This error is not limited to only JPEG files. It may also occur in PNG or GIF files. The workarounds listed below will work for almost all the file formats.

Solution 1: Using Paint Application

The simplest workaround for this bug is to open the picture in ‘Paint’ and then save the picture in the correct JPEG format. When you perform this operation, paint automatically corrects any misconfigurations and saves the file as a fresh copy. Then you can import the picture using Photoshop and continue with your work.

  1. Press Windows + S, type “paint” in the dialogue box and open the application.
  2. Click on the ‘File’ tab present at the top-left side of the screen and select “Open”.

  1. Navigate to the directory where the file is saved and open the file.

  1. Once the file is opened, click File > Save as > JPEG picture. Now you will be asked the location where you want to save. Select an appropriate directory and save the file.

  1. Now open Photoshop again and try importing the new picture we just created.

Solution 2: Opening in Picture Viewer

Another workaround which seemed to work for users was opening the picture in default picture viewer, rotating the image and then closing it without making any changes. Now when the picture was opened in Photoshop, it was imported successfully. The reason for this behavior is unknown but as long as it works, why go into the details.

  1. Open the picture in the default picture viewing application for Windows. This might be the older picture viewer or the new Photos application in Windows 10.
  2. After opening the image, click on the rotate icon to rotate the image.

  1. Keep rotating the image until you bring it back to its default configuration. Now close the application and open Photoshop. Try importing the file and see if this works.

Solution 3: Taking a screenshot

If both the above methods don’t work, you can take a screenshot, crop out the un-needed area and save the final picture. This might induce some losses in your original picture as a screenshot is only a snap of what’s displaying on your screen whereas an original and complete picture has all of the pixels. However, if the above methods are not working for you, you can use this workaround to temporarily avoid the error.

  1. Open the image you are trying to view in a default photo viewing application.
  2. Now take a screenshot of your Windows. You can check out our extensive guide on how to take screenshots on Windows 10, 8, and 7.
  3. You should save the screenshot in the correct file format and then try importing it in Photoshop.

Solution 4: Opening in Flash Editing Software (for GIFs)

The above examples, we were dealing with static pictures. However, if you have an animated GIF file which is refusing to be opened by Photoshop, you need to open the picture in a Flash Editing Software and then save it in the correct format again.

There are several instances where all image files are BMP except for one or two GIFs. In this case, you need to go to the publish settings in Flash and republish the whole thing as a GIF file in order for Photoshop to correctly recognize it.

There are numerous Flash Editing Software out there. You can use any one which has a feature to republish the whole file after making any changes. Goodluck!

Tip: The methods will more or less be the same for Mac OS. You only have to use the default applications available on Mac to perform all the listed workarounds

Kevin Arrows


Kevin is a dynamic and self-motivated information technology professional, with a Thorough knowledge of all facets pertaining to network infrastructure design, implementation and administration. Superior record of delivering simultaneous large-scale mission critical projects on time and under budget.

Expert Tip

Fix: Could not complete your request because of a problem parsing the JPEG data

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