Fix: Can’t Establish a Secure Connection with Google Play Music

Several users are seeing the “Can’t establish a secure connection” error every time they try to upload music to their own Music Library using Google Play Music. The issue is not specific to a particular browser since it’s reported to occur on Chrome, Firefox and Microsoft Edge.

Can’t establish a secure connection

What is causing the “Can’t establish a secure connection” error?

We investigated this particular error message by looking at various user reports and the repair strategies that they used to get the issue resolved. Based on what we were able to gather, there are several common scenarios that will trigger this particular error message:

  • The user is trying to update CD’s directly to Google Play – There’s a lot of user speculation suggesting that there has been some kind of update that is now preventing Audio CDs from being uploaded directly to Google Play Music. This can be typically circumvented by ripping the CD with Windows Media Player.
  • 3rd-party antivirus is interfering with the connection – This is one of the most common causes why this error message occurs. Affected users have identified several overprotective security suites that might hinder the connection between the PC and Google Play Music.
  • Internal application server – There have been situations in the past where Google acknowledged being at fault for the apparition of this particular error message. Typically, you can try uploading via the desktop version whenever the web version is showing this error message.

If you’re struggling to resolve this particular error message, this article will provide you with a selection of quality steps. Below you have several methods that other users in a similar situation have used to get the issue resolved.

To maximize the efficiency, follow the methods below in the order that they are presented until you discover a fix that is effective in resolving the issue for your particular scenario.

Method 1: Disabling the real-time protection of your 3rd party AV (if applicable)

If you’re encountering the  “Can’t establish a secure connection” error, one of the first things you should start looking at is your 3rd party Antivirus (if you have one).

There are several 3rd party security suites (Avast, AVG Eset and Kaspersky) that some affected users have managed to identify as being responsible for the apparition of this error. As it turns out, some external security solutions (every other antivirus that isn’t Windows Defender) are overprotective and might block your connection to Google’s servers when certain scenarios are met.

Note: There might be other AV suites that weren’t mentioned by affected users. With this in mind, try to disable the real-time protection if you’re using a 3rd party security suite even if you’re using a different AV than the ones mentioned above.

In most cases, disabling the real-time protection of the antivirus is enough to get the issue resolved. With most AV clients, you can do this easily via the traybar icon. For example with Avast, affected users have reported that the error was no longer occurring after they navigated to Avast shields control and clicked on Disable.

Disabling Avast’s shields

You can choose any disabling option. The point is to keep the real-time protection disabled when uploading your locally stored music to Google Play Music.

Note: Keep in mind that the menus will look different if you’re using a different 3rd party AV.

Don’t forget to turn the real-time protection back on when you’re done moving your audio files to the Music library.

If this method wasn’t effective or applicable to your current computer setup, move down to the next method below.

Method 2: Uploading music files via Music Manager

The most accessible fix for the “Can’t establish a secure connection” error is to use the Google Play Music Manager to upload the music files. Google has a long history of dealing with this particular error. Looking back at previous crashes, it seems like in most cases, when the uploading function crashed on the web version it continued to work with Music Manager.

With this in mind, follow the instructions down below to try and upload the music file to your Music Library via the Music Manager desktop app:

  1. Visit this link (here) and click on Download Music Manager to download the installation executable.
    Downloading the installation executable of Music Manager
  2. Open the installation executable and follow the on-screen prompts to install it on your system.
    Installing Music Manager
  3. When prompted to sign-in, provide the required credentials.
    Providing the required credentials to Music Manager
  4. In the next steps, you can instruct your Music Manager to scan for music files automatically.
    Scanning for Music files automatically with Music Manager
  5. Complete the installation by following the on-screen instructions, then click on Go to music player to launch Music Manager.
    Launching Music Manager
  6. Inside Music Manager, go to the Upload tab and click on Add folder, then navigate to the location of your music files. With the files loaded, simply click the Upload button to send them to your Music Library.
    Adding music files to the Music Library using Music Manager

    If this method still doesn’t allow you to upload music files to your Music Library, move down to the next method below.

Method 3: Uploading via forked application

Several affected users have reported that for them, the issue can only be circumvented if they upload the music files via a forked version of Music manager – the same procedure performed through Chrome or Music Manager still triggers the “Can’t establish a secure connection” error.

Fortunately, there is one cross-platform, open source application that will allow you to upload your music files to the Music library. Here’s a quick guide on how to install and use GPMDP (Google Play Music Desktop Player) to avoid the error message:

  1. Visit this link (here) and click on Download Latest to download the installation executable.
    Downloading the latest installation executable of GPMDP
  2. Once the download is complete, open the installation executable and follow the on-screen prompts to install Google Play Music Desktop Player to your computer.
  3. Once the installation is complete, click the Sign In button (top-right) corner and provide your user credentials to log in to your account. Keep in mind that the first time you log-in you might have to wait over one minute for the procedure to complete. Do not close the window during this time.
    Waiting for the Google Music Library to initiate
  4. Once the login procedure is complete, click on Music library from the right-hand menu, then click on Add Your Music. You should then be able to upload your music without encountering the Can’t establish a secure connection error.
Kevin Arrows
Kevin is a dynamic and self-motivated information technology professional, with a Thorough knowledge of all facets pertaining to network infrastructure design, implementation and administration. Superior record of delivering simultaneous large-scale mission critical projects on time and under budget.

Expert Tip

Fix: Can’t Establish a Secure Connection with Google Play Music

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