Fix: AMD Quick Stream Error ‘The license information to use this software is not found’

The error “The license information to use this software is not found” usually occurs when AMD users upgrade their Windows version or install a new patch of driver updates for their computer. This error is caused when the application is not able to correctly verify that your software is authentic. This is usually solved by very simple workarounds explained below.

AMD Quick Stream Technology is an Internet stream optimization software powered by AppEx Networks’ IPEQ (IP End to end Quality Of Service) technology that prioritizes and shapes the Internet data streams flowing in and out the PC, allowing the high‐priority streams and apps to dynamically enjoy the better network resources when competing for the limited bandwidth with other less important ones. Although it is just a tweak if considered against the functionality of AMD on your computer, a lot of users are dependent on it in their daily lives.

Solution 1: Reinstalling AMD Quick Stream Application

Like we explained at the start, this error usually occurs when you upgrade your Windows to the latest build. After upgrading, you will most probably be still installing the older version of the application (in most cases, the version for 8.1). We will first uninstall the software using the control panel, download the latest version and install it accordingly.

1. Press Windows + R, type “appwiz.cpl” and press Enter.
2. All the applications installed on your computer will be listed here. Navigate through all of them until you find “AMD Quick Stream”. Right-click on it and select “Uninstall”.

3. Follow the onscreen instructions to uninstall the application. Restart your computer.
4. Now head over to AMD’s official website, download the new version to an accessible location and run the executable.

Solution 2: Running Clean Boot

We can try Clean Booting your computer. This boot allows your PC to turn on with a minimal set of drivers and programs. Only the essential ones are enabled while all the other services are disabled. Then you can try launching the application and check the error still persists. If it does, you can enable all the applications/services one by one and determine which one was causing the problem. Once you determine the application that was causing the problem, you can uninstall it.

Note: If the error still persists after clean boot, refer to Solution 3.

1. Press Windows + R to launch the Run application. Type “msconfig” in the dialogue box and press Enter.
2. Navigate to the Services tab present at the top of the screen. Check the line which says “Hide all Microsoft services”. Once you click this, all Microsoft related services will be disabled leaving behind all the third-party services.
3. Now click the “Disable all” button present at the near bottom at the left side of the window. All the third-party services will now be disabled.
4. Click Apply to save changes and exit.

5. Now navigate to the Startup tab and click the option of “Open Task Manager”. You will be redirected to the task manager where all the applications/services which run when your computer starts will be listed.

6. Select each service one by one and click “Disable” at the bottom right side of the window.

7. Now restart your computer and check if the error still appears. If it doesn’t, it means there was an external program which was causing the problem. Search through your installed programs and determine which application is causing your problems.

Solution 3: Uninstalling AMD Quick Stream

If both the above solutions don’t work, it means that you ‘probably’ don’t need AMD Quick Stream anyway. Most likely you already have an AMD video card installed on your computer. If the video card is already handling all the graphics or videos, then in ‘few cases’ AMD Quick Stream is not needed at all. This statement is with reference to AMD’s customer support. You should head over to the internet and determine if really your video cards are one of them. If it is, you can easily uninstall the application using the method outlined in solution 1.