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Fix: Failed to connect to Windows service

Group policies are settings pushed into a computer’s registry to configure security settings and other operational behaviors. Group policies can be pushed down from Active Directory (actually, they’re pulled down by the client) or by configuring local group policy.

Some users have reported seeing an error message in their computer’s Notification Panel that has the heading “Failed to connect to a Windows service” and states, “Windows could not connect to the Group Policy Client service. This problem prevents standard users from logging on to the system. As an administrative user, you can review the System Event log for details about why the service didn’t respond.

Failed to connect to Windows service

The possible causes of the “Failed to connect to a Windows service” error message

This error arises when a computer crashes after the rebooting process during Windows Updates. The computer restarts after the crash and reports an unexpected shutdown during Windows Updates. Right after this, it starts displaying this error message. In most cases, this error message is given birth to by the loss of important Registry settings required to initialize the Group Policy Client service.

How to get rid of the “Failed to connect to a Windows service” error message

If you are suffering from this problem and are trying to get rid of it, you should, first and foremost, try to repair and restore Windows service components. You can do so by simply downloading and running Reimage Plus to scan for and repair corrupt and missing repositories.

However, if trying to repair and restore Windows service components using Reimage Plus doesn’t work, fear not as there are quite a few other highly effective solutions that can be used to try and resolve this problem. The following are the most effective solutions that you can use to try and fix this issue:

Solution 1: Fix this problem using the Registry Editor

Press the Windows Logo key + R to open a Run dialog, type regedit into the Run dialog and click on OK. Doing so will launch the Registry Editor.

Failed to connect to Windows service1

In the left pane of the Registry Editor, navigate to the directory described below and check to see whether or not a folder named gpsvc is present. This folder is responsible for service configuration and parameters. In almost all cases, it will be present.HKEY_LOCAL_MACHINE > SYSTEM > CurrentControlSet > Services

Failed to connect to Windows service2

If gpsvc is present, then navigate to the directory described below in the left pane of the Registry Editor. This is an extremely important and fragile directory so make sure that you don’t touch anything else.

HKEY_LOCAL_MACHINE > SOFTWARE > Microsoft > Windows NT > CurrentVersion > SvcHost

Failed to connect to Windows service3
Inside the SvcHost folder, there must be some keys and values which are required for the process to be completed. Check for a multi-string value GPSvsGroup inside SvcHost. If it is not present, you are going to have to create it yourself. In order to create the multi-string value, right-click on the SvcHost folder, hover over New and click on Multi-String Value.

Failed to connect to Windows service4
Doing so will create a new registry value in the right pane. Rename the new multi-string value GPSvcGroup by right-clicking it, clicking on Rename, typing in GPSvcGroup and pressing Enter. Now, double click on the GPSvcGroup value to modify it, replace whatever is in the Value data field with GPSvc and click on OK.

Failed to connect to Windows service5

The next thing you might need to do is to create a new folder (key) inside SvcHost. To do so, right-click on SvcHost in the left pane, hover over New and click on Key. Rename the new registry key GPSvcGroup.

Failed to connect to Windows service6

Click on the GPSvcGroup key in the left pane to have its contents displayed in the right pane. You now need to create 2 new DWORD (32-bit) values in the right pane of GPSvcGroup To do so, right-click on an empty space in the right pane, hover over New and click on DWORD (32-bit) Value. This process needs to be repeated 2 times to create a total of 2 new DWORD (32-bit) values.

The first value needs to be renamed AuthenticationCapabilities and should have 12320 as its Value data and Decimal as its base.

Failed to connect to Windows service7

The second value needs to be renamed CoInitializeSecurityParam and should have 1 as its Value data and Decimal as its base.

Failed to connect to Windows service8

Close the Registry Editor.

Restart the computer and check to see whether or not the problem still persists once it boots up.

Solution 2: Try clean booting the affected computer

  1. Press the Windows Logo key + R to open a Run dialog. Type msconfig into the Run dialog and click on OK.
    2015-12-15_201005
  2. Navigate to the Services tab, enable the Hide all Microsoft services by checking the box beside it and click on Disable all.
  3. 2015-12-15_201139Next, switch to the Startup tab and disable all start-up services. If you are using Windows 8/8.1 or 10, you are going to have to click on Open Task Manager when you get to the Startup tab and, one by one, right-click on the name of each of the applications listed and click on Disable in the context menu in order to do so. You can re-enable the applications later using the same procedure, but you should only re-enable apps that are really needed.2015-12-15_201336
  4. Restart the PC and check to see if the problem persists once it boots up.

Solution 3: Reset the affected computer’s Winsock catalog

For some reason, many users affected by this issue have been able to get rid of it by simply resetting their computers’ Winsock catalogs. In order to reset a Windows computer’s Winsock catalog, you need to:

  1. Open the Start Menu.
  2. Search for “cmd”.
  3. Right-click on the search result titled cmd and click on Run as administrator. Doing so will launch an elevated Command Prompt.
  4. Type the following into the elevated Command Prompt and press Enter:

netsh winsock reset

  1. Once the command has been fully executed, close the elevated Command Prompt.
  2. Restart the computer. Check to see whether or not resetting the computer’s Winsock catalog did the trick once it boots up.

Solution 4: Allow Full Control of all relevant registry keys to Administrators using the Registry Editor

  1. Press the Windows Logo key + R to open a Run
  2. Type regedit into the Run dialog and press Enter to launch the Registry Editor.
  3. In the left pane of the Registry Editor, navigate to the following directory:

HKEY_LOCAL_MACHINE > SYSTEM > CurrentControlSet > services

PRO TIP: If the issue is with your computer or a laptop/notebook you should try using the Reimage Plus Software which can scan the repositories and replace corrupt and missing files. This works in most cases, where the issue is originated due to a system corruption. You can download Reimage Plus by Clicking Here
  1. In the left pane of the Registry Editor, right-click on the gpsvc sub-key under the services key and click on Permissions… in the context menu.
  2. Click on Advanced.
  3. Navigate to the Owner
  4. Under the Change owner to: section, click on Administrators to select it, enable the Replace owner on subcontainers and objects option by checking the box beside it, click on Apply and then click on OK.
  5. Repeat steps 45.
  6. Click on Administrators to select it and click on Edit….
  7. Check the Allow box directly in front of Full Control and click on OK.
  8. Enable the Replace all child object permissions with inheritable permissions from this object option by checking the box beside it.
  9. Click on Apply and then on OK.
  10. Click on Apply and then on OK, but this time in the Permissions for gpsvc
  11. Download the default configuration of the gpsvc registry key for the version of Windows that the affected computer is running on:

Windows Vista
Windows 7
Windows 8/8.1

  1. Now, back in the Registry Editor, click on File > Import….
  2. In the Import Registry File dialog, navigate to where the registry file you downloaded in step 14 is located, click on the registry file to select it and click on Open.
  3. You may be asked to confirm the import of the registry file or the merging of it with the affected computer’s registry, so be sure to confirm the action.
  4. Once the downloaded registry file has been successfully imported and merged with the computer’s registry, restart the computer and then check to see whether or not the issue has been fixed when it boots up.

Solution 5: Turn Fast Startup off (for affected Windows 10 computers only)

Many users affected by this problem who have computers running on Windows 10 have had success with fixing this issue by turning off Fast Startup, a feature designed to allow Windows 10 computers to boot up faster but a feature that, in many cases, ends up becoming more of a nuisance than a blessing. In such cases, disabling Fast Startup has been able to fix this issue. The following are the two ways you can go about disabling Fast Startup:

Method 1

  1. Right-click on the Start Menu button to open the WinX Menu.
  2. Click on Power Options.
  3. Click on Choose what the power buttons do in the right pane of the window.
  4. Click on Change settings that are currently unavailable.
  5. Uncheck the checkbox beside Turn on Fast Startup (recommended), thus disabling it.
  6. Click on Save changes.
  7. Restart the computer.

Method 2

The second method that can be used to disable Fast Startup is to simply disable the Hibernate feature, deleting the hiberfile and disabling Fast Startup as a result. You should use this method if Method 1 doesn’t work or if you simply want to disable Fast Startup and gain a bit of disk space (the hiberfile takes up as much disk space as the amount of RAM your computer has) at the same time, although it should be noted that using this method will also result in the loss of the Hibernate feature.

  1. Right-click on the Start Menu button to open the WinX Menu.
  2. Click on Command Prompt (Admin) to launch an elevated Command Prompt.
  3. Type the following into the elevated Command Prompt and then press Enter:

powercfg -h off

  1. Close the elevated Command Prompt.
  2. Restart the computer.

Once you have used your preferred method to disable Fast Startup, you should no longer be seeing the “Failed to connect to a Windows service” error message on your Windows 10 computer.

Solution 6: Manually create registry keys and registry values

Before you do any registry configuration, we are recommending you to backup registry database. Why you need to do registry backup? In case of some misconfiguration, you can revert registry database to previous state when everything worked without new problems.

  1. Hold Windows logo and type regedit
  2. Right click on regedit and at choose Run as administrator

  3. Click Yes to confirm running regedit as Administrator
  4. Click File and then ..

  5. Type File name, in our example backup24072017, under Export range select All and click Save

  6. Navigate to following location:

HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows NT\CurrentVersion\Svchost

  1. On the right side you will see different value data. You need to select netsvcs
  2. Right click on netsvcs and then click Modify

  3. In next window you will see that gpvsc is missing. You will need to click at the end of one value data and press Enter, to write gpvsc, as shown in next image.
  4. Click OK

  5. Right click on Svchost and then choose New and click Key

  6. Type netsvcs and press Enter

  7. Right click on white window background, and choose New, and then click DWORD (32-bit) Value, regardless you are using 32-bit operating system or 64-bit operating system.
  8. Type name CoInitializeSecurityParam and press Enter
  9. Right click on CoInitializeSecurityParam and choose Modify
  10. Change value to 1 and click OK

  11. Right click on white window background, choose New, and then click DWORD (32-bit) Value, regardless you are using 32-bit operating system or 64-bit operating system
  12. Type name CoInitializeSecurityAllowLowBox and press Enter
  13. Right click on CoInitializeSecurityAllowLowBox and choose Modify
  14. Change value to 1 and click OK
  15. Right click on white window background, choose New, and then click DWORD (32-bit) Value, regardless you are using 32-bit operating system or 64-bit operating system
  16. Type name AuthenticationCapabilities and press Enter
  17. Right click on AuthenticationCapabilitiesand choose Modify
  18. Change value to 3020 and click OK

  19. Restart your Windows
  20. Hold Windows logo and press R
  21. Type services.msc and press Enter
  22. Navigate to service names Group Policy Client and check is it running. If it is running, you successfully solved your problem.

PRO TIP: If the issue is with your computer or a laptop/notebook you should try using the Reimage Plus Software which can scan the repositories and replace corrupt and missing files. This works in most cases, where the issue is originated due to a system corruption. You can download Reimage Plus by Clicking Here

RECOMMENDED: Click here to fix Windows errors and optimize system performance

About Kevin Arrows

Hi! I'm Kevin. Thank you for reading the article above. I am a certified MCTS (Microsoft Certified Technology Specialist) with over 10 years of experience. I love to address tech issues, and write tech how-to's in a way that it can be followed by everyone.
  • Susan Hdez

    I did it but do not work, still Failed to connect to a window service WINDOWS 10

    • What is the exact error?

      • Susan Hdez

        Failed to connect to a Windows service. Windows couldn’t connect to the Groups Policy Client service. This problem prevents standard users from signing in

        • Are you logged in as the administrator? Go to Control Panel -> User Account and see what does it says for your Account “Standard” or “Administrator” ?

          • Susan Hdez

            Administrator, I am the unique user, when this happen I can not do everything on windows explorer
            1 week ago was the same and I enter on netsh and winsock reset and solved but every week this is happening on windows 8 and now windows 10 too

          • This is strange. Unfortunately; it will be too difficult for me to troubleshoot the issue here. Please e-mail me on kevinarrows@appuals.com.

  • Haroni

    Thank you, it works good. I think the problem is solved. If it happens again I will come back to your site. Thank you

  • Vespertilio

    Worked like a charm. Thanks yo!

  • J Pearce

    Doesn’t work for my new ASUS laptop, taking it back to PC World

    • You can take it back, but it’s not a hardware issue.

  • Jack

    Hi,
    “Failed to connect to Windows Service” is an ongoing problem with HP laptop bought new last march. It initially came with Windows 8 64 bit and I subsequently updated to Win 10. After too many problems with speed and mysterious freezing I returned it to the Harvey Norman store where they wiped it completely and re-installed Win 10. All problems fixed, yippee. Three days ago the laptop did an unusually long update lasting about one hour ( I have fast broadband) and my problems are starting all over again. I’m not a techie and don’t think I should need to be one to use modern software/laptops. Often times when looking for “My Documents” I find the folder is empty after the File Explorer spent 15 minutes opening the file and at other times it refuses to open the Google Chrome browser. I only wish I could go back to Windows 7 Ultimate where I never had any issues.

    • I hope you won’t mind me saying this, but it seems like windows 10/8 is a difficult digest for you. Since everything has been changed in the 8/10; many users find it extremely difficult to continue with their basic use. If you want, i can do a personal remote session with you to change start menu and set it to be like Windows 7, create short cuts, etc. If you’re interested, email me on kevinarrows@appuals.com. There are no charges for this, it’s free.

  • This was resolved yesterday.

  • Babs

    Please, I have everything you mentioned present in my Registry already. Am I still supposed to create those new folders (GPSvcGroup) too?

    • I have just updated the guide with an additional solution. Please try solution 2 and let me know the results.

  • Jennifer

    Kevin,
    I went with the first option. Reboot was slow but it worked. After everything was up and running, a message from Windows came in to let me know that “Updates had failed to complete installation”.
    I am bookmarking your site and saving your email address for future reference.
    Thank you,
    Jennifer
    For others seeking information for their use:
    I am running Windows 10 on an ENVY I bought one year ago. I am the Admin and there are 3 other user accounts set up on this machine.

    • Are you able to logon to Windows?

      • Jennifer

        Yes. It took a very long time to complete the updates to Windows. Apparently the updates include “oh so much more” than I will ever need. ):/ At long last, they were complete and all seems to be working fine now. I did have to go in and reset Kaspersky so that it would continue to run as the firewall from boot up to complete shut down.
        Other than that, I haven’t come across any other gremlins. I will keep you posted.

  • Please post this as a new question on eQuestions.net/ask – I’ll help you troubleshoot it remotely.

  • SP Rounds

    I have a recent Asus laptop running Windows 8. Will the upgrade to Windows 10 fix this problem so I don’t have to go into the registry? (I am a very non-tech).

    • Windows 10 has more issues then Windows 8. What if it carries the problem over to 10 and brings new issues?

  • Brett

    You, kind sir, are a lifesaver. My daughter got a new Asus for Christmas. Set it up, let it acquire the updates, and sure enough got this error. Solution #1 above seems to have done the trick so far. Your step-by-step instructions and screen shots were very well done and helpful. Problem solved (permanently, I hope). Thanks VERY MUCH for your expertise and for having taken the time to put this out there.

    • You’re Welcome. Your feedback gives me the motivation i need.

  • jimmimcsandy

    HEY.. I need help.. im pretty tech saavy.. but this has me stumped.. helping a friend.. Acer Laptop Win 7 Home Premium.. was getting.. “The group policy client service failed the logon. Access is Denied” .. tried a few procedures..via SAFE MODE.. FIRST was to load a restore point.. but NONE were available.. zip.. nada.. – so.. after a bit of internet research.. i foulnd this one.. very similar to yours outlined at this youtube site.. which more or less added AuthenticationCapabilities (3020Hex), CoinitializeSecurityParam (1) and CoinitializeSercurityAllowLowBox (1) -however I used a capital “I” in CoInitialize 🙁 it didn’t work.. then I read further into it.. fixed it to lower case “i” ..that didn’t resolve.. was able to run MBAM in safe mode.. found a couple hits but nothing major.. and it still didn’t resolve the error.. – another video suggested going into the registry .. finding the s-1-5-18-xyz.BAK and renaming it.. or its duplicate.. blah blah.. but i didn’t have any duplicates.. nor any .baks SO i took it upon myself to create a NEW ADMIN USER..and boot from there.. – GONE was the Group policy client service failed the logon …access is denied error message.. – HOWEVER.. NEW ADMIN USER got.. 2 messages.. 1) centre of screen.. System Restore Completed Successfully blah blah blah ..and I HAD NOOOO Idea my friend had attempted a restore.. (especially after personally discovering there were no other retore points available) – the 2nd message.. in lower right corner above the clock.. “Failed to connect to a windows service Windows could not connect to the system notification Service service. This problem prevents standard users from logging on to the system. As an administrative user, you can review the system event log for details about why the service didn’t respond.

    • Because there is too much complications in this issue you’ve stated; i’d go for the simplest method is to reinstall Windows.

  • Kim

    I still have the problem. Would you please help me fix this?

    • Yes. I can take a look at it remotely. Please submit a question through eQuestions.net/ask

  • JT

    My Windows 10 laptop started giving me this error along with other complications today, such as Chrome not launching and not being able to check for updates. I followed your Solution 1 and everything seems to be running fine now. Thank you for your help!

  • Graham Lewis

    Thank you. Very easy instructions to follow. Fixed the issue.

  • THANK YOU for this very clear step by step! After 2+ hours of trouble shooting headaches, my daughter’s computer is working again. I followed solution 1, prayed I hadn’t messed anything up (I’m basic tech competent. These aren’t areas of my computer I usually go into.), and rebooted. Error has gone away and weird software issues are gone. Chrome now openes when I click on the icon, instead of 10+ minutes later!

  • Jennifer Foster

    wow, thank you so much! I tried 2nd option first as it seemed easier, but it didn’t work.
    Then tried 1st option, and it seems to have worked, fingers crossed!
    (This problem started for me after an incredibly long Windows 10 update)

  • Luca D.

    I have the same issue however I cannot do any commands that need admin permission even if I logged as admin for example cmd.exe, services.msc or regedit, nor advanced options can be launched. Which procedure could I use?
    Thanks in advance

    • Do you have any data on this system?

  • Dan Hintze

    Solution One worked thank you for all the useful information

  • If those keys and values dont exist, create them and do a registry back up before creating them.

  • Yes, it will.

  • randolphsj

    Thank you! Issues occurred after a Windows 10 update.Solution 1 worked like a charm.

  • Jane Macklin

    Hello, am writing to say a HUGE thank you for your easy to understand, exceptionally clear and super-successful article! I’ve had this problem for a while, but have been dubious of following many of the posts (too techno). Your style of writing and explanation is really great. Solved my problem easily (even with my 4 yr old climbing all over the laptop!) 🙂 Thank you, thank you, may you keep on posting 🙂

  • bypasser

    Thank you! 🙂

  • Theresa

    I tried both solution. Just hope the message doesn’t come up again. ‘Cause that message pops up for me for the last 3 days. If it does, is there a way to not have that message pop up ever again?

  • Theresa

    So… Yesterday I tried both and well… Today I didn’t get that message. Just hope it will never happen again in the near future. If it does, then I’ll come back to this site and follow the steps again. Thanks for writing this article. 🙂

  • Catherine

    Hi. I’ve been struggling with this problem for awhile. About a week ago I found your post. I tried Solution 1 and found that I was missing the GPSvcGroup. Followed your instrux and problem was solved. Everything seemed to be working properly again. Then yesterday all my issues came back! Including the “failed to connect to windows service…” pop-up. So I came back to your instrux and checked to see if the GPSvcGroup I had created was still there. It was. So I did Solution 2: Clean Boot. and that seems to have gotten everything working properly again.
    I went back into the registry editor to look more closely at what I had done initially and did notice that in SvcHost, the new value I created was named GPSvc, not GPSvcGroup. And the data field was blank. I wondered if I had missed that step of changing the value data to GPSvc. So I did that just now. Hope that wasn’t a mistake.

    Any idea why the fix didn’t stick? There doesn’t seem to have been any Windows Updates. One of the things that happens when I’m experiencing the problems is that the Win.Update page is blank and frozen, so I’m not sure what’s going on there. Now that things are working again, I checked the history and only see the last successful update on the 18th, which I believe happened right after the initial fix. And the computer was fine for several days after that.
    Thanks a lot for your help on this.

    • Do a system restore to the time when it was working.

  • I would suggest that you submit this as a new question on eQuestions. Troubleshooting, all of these issues in comments is not suitable.

    • mdessi

      Hi there I’m going through the complete process again to be certain I didn’t make a mistake, the second DWORD (CoInitializeSecurityParam) is the value data of 1 also decimal as the first one only it isn’t stated.
      Many thanks

      • Dave Carsley

        I have the same exact question, and I see that yours was never answered. Do you remember if you used decimal for the second Dword? Thank you!

  • Then the best option is to do a factory reset on Windows 10. I would suggest you submit this as a new question on http://equestions.net/ask so i can assist you there individually.

    • Catherine

      Okay, thanks, I’ll do that

  • David Michaels

    6. Now, click over the GPSvcGroup from the left and create 2 new DWORD For this purpose, right click on the empty space on the right and select New > DWORD (32-bit).

    Good day!
    My laptop is 64 bit, how should I change the New – DWORD (32bit)?, would this still do or I have to do something else? not that savvy. Thanks!

    • This will do, works on both 64 and 32 bits. Just follow the instructions.

  • Vic

    This works. The only solution that fixed the problem after trying too many others after spending 2 days effort. Thanks. Greatly appreciate the help!!

  • Phoebe Terry

    Thank you, Kevin! You just gained another fan!

  • Jo Brown

    Brilliant! Worked first time. Easy to follow, clear instructions. Thanks so much!

  • Kenneth Jennings

    Just wanted to say THANKS for an easy to follow guide that sorted the GPC service problem. Usually if it involves the Registry it is a “Oh Oh I’m going nowhere near that” but you made it very easy. Have now got this page saved to favourites in case it is needed again.

  • Daniel O’Donnell

    For me, windows 10 has been a new problem every other day – I do not recommend the ‘free’ upgrade to any of my friends. Earlier today, my wife came to me and said she could no longer logon with her user account (that has worked for the past 4 months). I searched for an answer and came across your solution. I have never added anything to the registry before and I’m not sure what your instructions did but it worked with the first reboot! Many thanks for posting this resolution as it is far superior to anything I could find on the Microsoft site. Your detailed instruction was clear and well done. I hope you win big in the lottery! Thanks again.

  • bristan

    I have been experiencing this problem somewhat at random with it happening sometimes and at other times a normal boot up. When the problem occurs the computer wont shut down and I have to remove the power to shut it down. Strangely this seems to fix the problem temporarily, and the next boot is ok. Nevertheless I have applied your fix (thanks for your info) and have tried a couple of boots which seem ok. hopefully that has fixed the problem.
    Regards
    B

  • Perk1

    Thanks! This is help me

  • Jane

    Thank you …. Following your instructions above means i know have a laptop that works again 🙂

  • Partha Roy

    Thank you so much for such a nice and clear explanation. Issue resolved.

  • Jack

    Or you could just go in the cmd window and type “netsh” then….”winsock reset”…. then restart. That simple!

    • Anna

      I’ve done that before, worked only for a few days… hopefully this solution will be more permanent.

  • Fire Show 840

    THANK YOU!!! I followed your very clear steps even though I didn’t understand any of it, and voila! Restarted and everything is back to normal.

  • Steve

    You my friend are a lifesaver! THANK YOU!

  • Per

    This fixed it for me, running windows 10 64b. Thanks alot Kevin =)

  • Kid

    THANK YOUUUU!!!!! You just saved my uni grades 😉
    So simple and easy to follow yet would never know how to do this in my life, I applaud you and your beautiful mind!!!

  • DJ

    I too would like to thank you for this very easy to follow fix, worked a treat

  • Can you re-do the steps and make sure you’re following them to bits?

  • Thanks for adding your valuable suggestion.

  • Richard Lulin

    I had this error after I updated windows 7 Ultimate X-64 on an Acer netbook (with 1GB memory).
    After downloading the march 20 updates, the laptop was disconnected from Internet, and left

    alone to finish the update. No crash.
    On the logon screen, after boot-up and the usual (30%-100%) setup, I logged in an admin
    account and got that message.
    I rebooted, logged back as an admin and the warning was gone. Logging as a standard user was OK (somewhat slow, but what can you do with 1GB SDRAM ;).

  • Sunil Kumar

    Thank you very very much for the solution provided. It was quite successful and very easy to execute. I am checking other relevant problems like no progress in Win Updates downloads and WinDefender not being updated. I guess the problems were related to this bug ! Thanks once again

  • nation509

    wow great help
    it worked for me

  • Margarita Todorova

    Thank you! Thank you, incredibly helpful, It worked!!! You are amazing, great at what you do, clear, detailed and precise at every little step! God bless you! Thank you for posting it 🙂

  • Raine

    thanks so much…..from someone whose computer skills are non existent I could easily follow the directions and fix the problem..amazing

  • Kevin

    Thanks a lot. For me especially the last hint worked out. I created everything in the regestry as foreseen but I still had the same problem. After disabling the services in the task manager and reboot, the client policy manager status changed to running. Until now it stays running.

  • Dennis Whitworth

    I had this windows update issue a couple of weeks ago and your registry resolved it. Now it is back. I went back through and checked everything and the registry has all the settings that are shown here now. This is really aggravating. There seems to be some bugs that Microsoft needs to resolve. My system also won’t let me create a restore point which I have used on another computer to correct this same issue. They want to FORCE updates on us but they don’t seem to have everything right when they do

  • amba2

    Your solution didn’t work for me. I ended up creating a new profile and moving everything except for files directly under the user folder and files on :UsersAppDataLocalMicrosoftWindows (windows 7). Problem solved.

  • Caribwoy

    WOW…THANKS SO MUCH!.. Brainlessly easy fix!

  • Pradeep Jinadasa

    Hey Kevin, after all these years of using PCs this was my first at doing a ‘regedit’. I did this with much hesitation because I couldn’t find a Window upgrade and I needed this fixed ASAP. I did have a level of irritation with Windows for not providing an update to fix this. I have no idea how many others would fix this themselves.
    Your perfectly instructed steps for fixing the ‘Windows Client Service’ issue worked for me. This has given much happiness to the household.

    Many thanks for this Kevin.

    Best Regards
    Pradeep J (Australia)

  • RememberSekhmet

    Thank you so much! You just saved me a re-image on a train wreck of a netbook. Please update for the placement of many of these keys under Windows 8 and 10!

  • Clayton Gonsalves

    I did Solution 1 last week while following directions from a different person. The instructions were the same, and it seemed that the issue had resolved. Yesterday, I got back on my laptop and the message shows up again and I’m back in the same situation as last week. I just bought this laptop two months ago. What do you suggest I do?

    • There must be a program or a security software that is continuously reverting the changes you make.

  • Prashant

    thanks a lot. worked for me.
    My Google Chrome was not working and updates were stuck. Reached step 7. Restarted the PC, it worked. no errors. updates and chrome are running smooth.
    I was also running a SFC /scannow from command prompt as an administrator simultaneously. Waited for the test to finish which found no integrity violations. PC stopped responding after that. Resumed to normal after few minutes. Restarted and Done.
    Thank You.

  • can you restore your system to an earlier date, and then make a backup of your registry hive first. once done, then follow the exact steps in this guide and let me know the results.

    • Jay Doyharzabal

      Before I get started. I would like to let you know that I am running Windows 7. Previously my system restore was not running. I just got that part fixed yesterday and created a new restore point from yesterday. The problem I have with Group Poiicy Client has been going on for about 2 years, if you can believe it. Sad but true. I do not have any clue of what a registry hive is, sorry for that. As for following the exact steps in this guide. I do not see any guide, again I apologize for my ignorance. I am a total amateur with computers, although I believe I have made great progress lately in learning quite a bit of new stuff. I must that Eugene Robertus videos for that.

      If you might direct me to the guide and explain a little further in detail how to back up the registry hive. I am sure I can get it all done???

      Thank you for your prompt reply. I do sincerely appreciate you assistance in this matter.

      • Would you mind if i remotely connect to your computer and troubleshoot the issue directly? (only if you feel safe).

        • Jay Doyharzabal

          no problem nothing classified on my computer. I would welcome your help. What do I need to do?

          • An email has been sent from LogMeIn Rescue containing a link. Click the link and run/open the downloaded program called Support-LogMeInRescue.exe. After the program runs, choose Yes/Allow/OK. I will then be connected, and a further prompt will appear with DISCLAIMER, agree to it.

          • Jay Doyharzabal

            just out of curiosity. Will this link remain permanently?

          • No, it is for this session only. The code will expire anyway if it isn’t ran within 5 minutes.

          • Jay Doyharzabal

            it is up and running

          • Jay Doyharzabal

            Hi K Arrows. I have a small problem since you repaired my computer Group Policy Client. I have been reluctant to bother you because you already helped me so much already. M computer seems to have problems connecting sometimes and a friend told me the IP address and gateway address might be the same and slowing it down? When I go to run command and type in ipconfig. The black box opens and closes immediately, so I cannot see anything. Do you have any suggestions or thoughts as to what might be causing this problem? When I download and upload with BitComet. I always seem to have a problem with the Listen port being blocked and my upload download speed are affected. Never had any issues with this before.

          • You need to open cmd first, and then type those commands, it wont close then.

          • Jay Doyharzabal

            Thank you. That did the trick. Another thing, not that I am planning to make any changes anytime soon, but the Group Policy client feature in the services menu is still grey and inaccessible. Although working, it is not available.

            Another question if you don’t mind? The IP address in the ipconfig is the same, except for the IPv4 has a 03 added on at the end. Gateway is 192.168.1.1, but IPv4 is 192.168.1.103. Is this normal?

          • Don’t worry about the service, and yes the ip conf configuration is normal.

          • Jay Doyharzabal

            Thank you very much. Have a great day!

          • Jay Doyharzabal

            Hi Kevin, I just wanted to let you know that I solved the problem.

            I previously had uninstalled Google and reloaded it after trying to re-download Shockwave with no success. When installed Google again same problem, because it had all the old files in my computer, so it went right back to the same problem.

            I went in to computer, Local, App data, google, and deleted everything related to Google. After that I reloaded Google again and it worked perfect, so far anyway…

            Since I had all my google info backed up in my google account. It reloaded everything exactly as it was before after I signed in and synced everything.

            If anything else goes awry I will let you know, but for now all looks great!

            Have a great day!

          • Jay Doyharzabal

            My comment seems to have been deleted. I am not sure if I posted something in the wrong location or what I may have done wrong? Is it possible you might contact me at my email address? Thank you.

          • Jay Doyharzabal

            I just wanted to share my experience with everyone who reads this page. K Arrows is absolutely AWESOME!!! Fixed my computer which has had this problem for about 2 years, in less than 1 hour. I have been going at this for several days watching videos and reading all kinds of material, but no luck getting the problem solved.

            He/She asked me if he could connect to my computer remotely and since I had nothing of any importance on this computer. I said yes and gave it a try. Great experience and got to watch what they did along the way, so maybe I may have learned something as well.

            Thank you K Arrows. I cannot thank you enough. You are the greatest. Cheers!

  • Luke Williams

    The following steps resolved the issue for me:

    – click on Search (Magnifying glass next to Windows start icon)

    – enter cmd

    – right click and choose Run as Administrator

    – type: netsh then type: winsock reset

    You will then be asked to restart your computer, after which the issue is hopefully resolved.

    • This guide will be updated shortly with two more methods. One of which is the netsh winsock reset.

  • Well, just throwing my two cents out there…. so far it seems like it was the system restore that helped me out. I did the first one listed, nothing. I did not do the second solution because I just was too unsure about it to try it. I looked at the comments and tried the winsock reset, but it seems like it’s the system restore.

    My story is two days ago I was using Chrome like I have been for forever, but then (I forget exactly how) it stopped working. I also had another browser open, and it was still doing its thing, so I figured (even though not very logical) there was a problem on google’s end. Even tried to reinstall it, but that didn’t act like it really should have. I restarted and then I saw the bubble with that message for the first time. Started looking around, found this site. And like I said, tried the stuff listed here. But last night and this morning, still with the message, I had the added bonus of Windows explorer acting very screwy – freezing up, taking forever for a folder with pictures to show up if it even shows all the pictures, and earlier the icons on the desktop didn’t show up until much later. So something was getting worse. I tried everything again, but this time did the system restore, and so far, so good. I think I have to reinstall chrome because that did not come up, but the similar dragon browser did….

    So, that is my story, but I do have this bookmarked just in case. I don’t know what caused it because I haven’t seen any updates for perhaps two weeks at least, and I have it set so they aren’t automatic but downloaded and I’ll do it when I want. Probably should check to make sure it still is that. But anyway, thanks for the help – and hope I won’t be back. 🙂

  • are you getting the blue screen with bad pool header?

    • Skesh

      I got it back then but it didn’t happen for the second time.

  • Well, first of all you can close chrome go back to %LOCALAPPDATA%GoogleChromeUser Data delete the new default folder, and rename the one you renamed earlier to Default (this will restore) previous settings. 2ndly, it is unclear as to what plugin is needed for this app to run? Can you send me the link to the app?

  • Please see my response to your previous question.

  • Thank you for letting me know.

    • Jay Doyharzabal

      I am trying to find a decent Free Vpn that won’t slow down my computer. I tried Softether VPN and Betternet Vpn, both slowed my upload / Download speed considerably. Actually the problem I had with my computer resulted from my downloading Softether VPN. After I uninstalled it from my computer. It changed many of my settings especially Google setting.

      Since that is solved. Last night I tried to install Betternet VPN and my computer was so slow, not to mention my BitComet program barely worked at all. So again I am turning to your expertise to see if you can suggest a Free VPN that might work for me? I have read online about VPN Apps that actually have improved peoples Upload/Download speed, true or not, you know better?

      Appreciate any suggestions you may have that might help put me in the right direction.

  • Can you go to Task Manager, and look at the process which is consuming the CPU/MEM? It will help me understand issue in detail if you can post a screen shot here.

  • I’ve responded to your message.

  • Please post screen shot of task manager.

  • Eko Budi Santoso

    Hi Kevin. Thank you for your help through this article. For some reason, I had this problem on my Windows 7 machine. I followed your first suggestion (registry modification) and it works for me. Thank you.