How to Fix “Error: Uh-oh, there was an issue launching your game” on Origin?

Fix: 'Like a superhero and his alter ego. Origin and EA Desktop can't operate at the same time'

While trying to launch an EA game through the Steam client, users come across the “Uh-oh, there was an issue launching your game“. This happens when you are using both EA desktop app and Origin on your computer to play games. This is also explained in the error message dialog box accompanied by the “Like a superhero and his alter ego..” message. As apparent, you will have to close the EA desktop app in order to get rid of the problem in question. However, some users also receive this even when they do not have the EA desktop app installed on their computer. Regardless of the circumstances, we will show you how to resolve the issue in this article so just follow through.

As it turns out, EA has developed a new app that is currently in beta that can be used to play their games on Windows machines. However, the problem here is that since the application is in beta and in early stages, it can’t be run simultaneously with the Origin client. If you have both of the applications installed on your computer, you will not be able to launch EA games properly even when you are doing so through a different game distribution platform like Steam. To resolve this, you will have to ultimately get rid of the application before trying to launch the game. With that said, let us get started and show you the different methods that you can use to get rid of the error message in question.

End EA App Processes

As it turns out, the problem is being triggered because you have both Origin and EA Desktop App running on your computer. While the EA beta app may not be open completely, there are usually instances of the EA app running in the background which then cause the problem that you are facing here. Therefore, in such a scenario, you will have to get rid of these processes in the background and then start over again. Follow the instructions down below to do this:

  1. First of all, open up the Task Manager by right-clicking the Windows icon on your taskbar if you are on Windows 11 or anywhere on the taskbar if you are using Windows 10. From the menu that appears, choose Task Manager.
    Opening up the Task Manager
  2. When the Task Manager window is open, on the Processes tab, look for any Origin or EA processes. This includes processes like EA Background Service and Origin Background Service.
  3. Either right-click on the service and choose End task from the drop down menu or highlight the process and click the End task button at the bottom right corner.
    Ending EA Background Service Process
  4. Once you have done that, go ahead and launch Origin. You do not need to login, just open up the Origin client.
  5. After that, open up your Steam client and try to launch the game.
  6. See if the problem is still there.

Uninstall EA Desktop App

Like we have mentioned above, the error that you are facing is due to the fact that you have both EA beta app and Origin client on your computer. This can also be seen in the error message itself. Therefore, one way of solving the problem would be to simply uninstall the EA beta app from your computer completely. The application is currently in beta phase which means it still isn’t ready completely and bugs/issues are going to be there. Uninstalling the EA desktop app will get rid of the problem. To uninstall the application, follow the instructions down below:

  1. First of all, open up the Control Panel by searching for it in the Start Menu.
    Opening up Control Panel
  2. Once the Control Panel is up, click on the Uninstall a program option under Programs.
    Control Panel
  3. This will take you to a list of applications that are currently installed on your computer.
  4. From the list, locate EA Desktop and then double-click it to start the uninstalling process.
  5. On the EA Desktop window that appears, click the Uninstall option.
  6. Once you have uninstalled the application, restart your computer. After your PC boots up, try to launch the game to see if the problem is still there.

Clear Origin Cache

Cache is basically temporary files that are stored by almost all of the applications on your computer that serve the purpose of making the experience smoother and better. As it turns out, when you are facing issues with your Origin games, clearing out the cache can often help resolve such problems. In addition to that, it can also help with client issues like the Origin not opening. This is also safe to do as these files are generated automatically when you launch the Origin client again. To do this, follow the instructions given down below:

  1. First of all, go ahead and make sure that Origin is closed.
  2. Then, open up the Run dialog box by pressing Windows key + R on your keyboard.
  3. Type in %ProgramData% in the Run dialog box and hit the Enter key.
    Opening up the ProgramData Directory
  4. A File Explorer window will open up in the ProgramData directory. There, locate the Origin folder and open it up.
    Opening up the Origin Folder
  5. Inside the Origin folder, delete all the files and folders present with the exception of LocalContent. Do not delete this folder.
  6. Once you have done that, go ahead and open up the Run dialog box again.
  7. This time around, type in %AppData% and press Enter on your keyboard.
    Opening up the AppData Directory
  8. In the Roaming directory, locate the Origin folder and delete it.
    Deleting Origin Folder in Roaming Directory
  9. Then, in the address bar, click on AppData to go back to the folder.
  10. Inside the AppData directory, open up the Local folder.
    Deleting Origin Folder in Local Directory
  11. There, look for Origin and delete the folder.
  12. After doing that, perform a computer restart. Once your system boots up, try launching the game to see if the issue has been resolved.

Reinstall Origin 

As it turns out, if following the above methods do not fix the problem for you, then it may be due to your Origin installation. In such a scenario, you will have to uninstall Origin from your computer and then download the Origin installer from the website. Doing this will get rid of all of the Origin associated files and when you reinstall it, any issues that may be caused due to the installation files will be gone. To do this, follow the instructions given down below:

  1. First of all, open up the Control Panel by searching for it in the Start Menu.
    Opening up Control Panel
  2. Click on the Uninstall a program option under Programs in the Control Panel window.
    Control Panel
  3. From the list of applications shown, double-click on Origin to uninstall the application. Alternatively, you can right-click on the application and choose Uninstall.
    Uninstalling Origin
  4. Once you are done with the uninstallation, go ahead and reboot your computer.
  5. After your PC boots up, head to Origin’s website and download the installer.
  6. Navigate to where the installer is and right-click on it. From the drop-down menu, choose Run as administrator.
  7. Wait for the installation to complete.
  8. Once it has been installed, try launching the game to see if the issue has been resolved.

Perform a Clean Boot

Finally, if none of the solutions given above have worked for you, there is a chance that a third-party software on your computer may be causing the issue. In such a scenario, you will have to perform a clean boot which starts your computer with only the essential services running in the background. This means that all the third-party applications won’t be allowed to run on startup. To perform a clean boot, follow the instructions given down below:

  1. First of all, open up the Run dialog box by pressing Windows key + R.
  2. In the Run dialog box, type in msconfig and hit the Enter key.
    Opening up System Configuration
  3. This will open up the System Configuration window.
  4. There, switch to the Services tab and click on the Hide all Microsoft services checkbox.
    Hiding all Microsoft Services
  5. After that, click on the Disable all button provided. Click the Apply button.
    Disabling Third-Party Services
  6. Then, switch to the Startup tab at the top. Click on the Open Task Manager option provided.
    System Configuration Startup Tab
  7. In the Task Manager window, select all the applications one by one and click the Disable button given at the bottom right corner.
    Disabling Startup Applications
  8. Once you have done that, go ahead and perform a restart.
  9. After your PC boots up, open up the game to see if the issue has been resolved.
  10. If the game launches properly, then it is evident that a third-party program was causing the issue. In such a scenario, you will have to enable each service one by one by following the same instructions above to see which application is causing the problem.
Kamil Anwar
Kamil is a certified MCITP, CCNA (W), CCNA (S) and a former British Computer Society Member with over 9 years of experience Configuring, Deploying and Managing Switches, Firewalls and Domain Controllers also an old-school still active on FreeNode.

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