SOLVED: Error Retrieving Information From Server DF-PPA-10

If you have the DF-PPA-10 error, then this guide should be able to help you resolve the problem. The error, which is often accompanied with the message ‘Error Retrieving Information From Server,’ is usually related to billing verification. Below, we have two methods for resolving any identity verification problems and one method that will work for those that have already confirmed their identity and address.


Method 1:  Verify Identity

The most common reason for the message DF-PPA-10 error message is due to an account suspension. In this case, the message is displayed because your Google Play account or Google Wallet has been temporarily suspended for safety reasons.

There are a number of reasons why this may happen, but it’s usually related to big transactions within apps from your mobile or tablet. To protect your safety, you will need to verify your identity in this case. Follow the steps below to verify your identity.


If you’re in the UK/US:

Sign into

Click the settings icon in the top right corner

Click the blue ‘verify’ button in the ‘Verify identity’ button

Enter the necessary personal details and click verify your identity

If you’re from outside the UK/US (EU):


Attach the required legal documents

Ensure the documents attached match the name and birth date provided on your Google account

Click submit

This process can take up to 48 hours to complete

Method 2: Correct Home & Billing Address

If the DF-PPA-10 error is still unresolved, you may need to correct your home & billing address. If you are using a gifted prepaid credit card as a payment option, you must change your home and billing address to the address that was issued with the card.

To change your home & billing address, follow the steps below:

Sign into

Click the settings icon in the top right corner

Under the address section click the blue ‘edit’ button

Adjust your address to the billing address used on your payment method

Save your new address

Next, click ‘payment methods’ on the tab on the left side of the screen

Find the payment method you’d like to edit

Click the ‘edit’ button

Click the ‘billing address’ button and click add new address

Add a new address and save your changes

If your payment option cannot be edited, remove the payment option and re-add it with the correct billing address

Method 3: Remove Updates from Google Play Store Application

If neither of the two methods above have provided a solution for the DF-PPA-10 error, you may try removing updates from the Google Play Store app on your smartphone or tablet. This can resolve the issue in some cases, but usually only when the other methods cannot be used. Here is how to remove updates from the Google Play Store:

First, disable auto-updates:


Open the Google Play Store app

Tap the menu icon on the top left of the screen

Scroll down and tap settings

Tap the ‘auto-update apps’ option and select ‘Do not auto-update apps

Now, uninstall previous updates


Tap settings on your affected device

Tap ‘apps

Search for and open Google Play Store

Tap ‘storage

Tap ‘clear data’ and ‘clear cache

Go back and then tap ‘force stop

Repeat steps 1-6 with the ‘download manager’ app.

Hopefully one of these methods can help you to resolve DF-PPA-10 once and for all.

Kevin Arrows
Kevin is a dynamic and self-motivated information technology professional, with a Thorough knowledge of all facets pertaining to network infrastructure design, implementation and administration. Superior record of delivering simultaneous large-scale mission critical projects on time and under budget.