The error code 135011 is encountered when users attempt to log into their Microsoft Office or Microsoft 365 suite using any client such as Microsoft Outlook. This error code signals that the organization you’re part of has disabled your device.
Most users affected by this issue report that they can’t use any Office products since each displays the same 135011 error.
Update: According to Microsoft engineers, this problem can occur due to a previously enabled organization automation, and it doesn’t necessarily have to be manually triggered.
Depending on your level of access, you can fix this issue either by navigating to the Azure Active Directory and removing your device from the list of Disabled Devices or by asking the organization administrator to do it for you.
1. Remove the disabled device from Azure Active Directory (if applicable)
The most common cause of why you will experience the error code 135011 is if the device was either deleted or disabled in Azure Active Directory (AD) and the action was not initiated for the device.
If you have access to the admin Azure AD account of your organization, you can fix this issue by going into the Azure portal and removing the problematic device from Azure Active Directory > Devices.
For specific instructions on how to do this, follow the instructions below:
- Open your browser on any device (it doesn’t have to be the affected device) and navigate to Azure Portal.
- Inside Azure Portal, log in with an administrator account with sufficient permissions to modify organization devices.
- Once you have successfully logged in, go to Azure Active Directory, then click on Devices.
- Inside the Devices list, see if your device is disabled.
Note: If there are a lot of devices, you can speed up this process by searching by username or device name.
- Once you find the disabled device, select it, then click on Enable.
- Return to the affected device and reboot it to allow the changes to take effect.
- Launch the Office or 365 programs previously triggering the issue and see if the problem is now fixed.
Move below if this method was not applicable or didn’t help you fix the issue.
2. Escalate to your Azure administrator
If you don’t have admin-level access, the only way to fix the error code 135011 is to contact your organization administrator and ask him to enable your device.
The steps of doing so depend highly on the organization you are part of. If you have a designated MS365 administrator, forward this issue to him.
Note: If your device has been deleted from Azure AD, your network administrator will have to re-register it manually.