SOLVED: Error 0x80070002 When Installing Updates on Lumia Phones

Updating to windows 10 might have not been the most seamless for most of the users on their computers but for more than most of the people with Lumia devices, there were a lot of errors that needed dealing with. Every time new updates roll out, such is the stature and girth of an operating system such as Windows that despite months of testing, there still remain bugs and errors that need fixing. Sometimes down to some developer mistake at Microsoft’s end but most of the time, bugs and errors arise because the target device is either incapable of receiving the update or has some other flaws.

The Nokia Lumia 830 is a fiery device that has the ability to update its operating system to Windows 10. However some users have reported cases of many errors coming during the update process. One such error is the error code 0x80070002 that arises during the update process and halts it. In this error, most users have reported that normally the update gets downloaded and just after the process begins, the phone restarts and gives the error code whilst terminating the update process. If you too have had or are having this problem, then worry no more. This article discusses a complete guide that will enable you to update to WP 10 seamlessly, after all:

Before we proceed with listing down the steps, firstly we want to ensure that you have performed some necessary prerequisites:

The first thing that you need to do is make sure that your battery is charged. Most of the time, users end up having to perform the update again (and that causes issues because of faulty updates) when they don’t have fully charged batteries. If you don’t have a fully charged battery and still want to proceed, make sure you have a charger with you so you can plug your phone in if the need be.

It’s always recommended to be connected to the internet via Wi-Fi. If you have to use a cellular collection, make sure that you are getting a 3G, 4G or LTE connection. If you use Edge or 2G then you will be unable to download some of the updates even after getting prompted for them.

The update requires additional space. If there isn’t enough space on your phone already then make sure you make some by removing a few things.

Restart your device once before you begin the update.

Once you have restarted, begin your update again. If you still have the same error, then perform the following steps:

The first thing that we are going to suggest doing is the soft reset. A soft reset is similar in effect to the removal of the battery from your device (if it’s possible). Note that a soft reset doesn’t do anything to your data and is completely safe. To do so, turn your phone on. Now press and keep holding the power +volume down buttons till your phone is able to vibrate and restart. Remember to not press any other button until the phone restarts.

If trying the update after the soft reset still doesn’t work, then we are afraid that you will have to go with a hard reset. Before reading further know that a hard reset will bring your phone back to the state it was in when you first turned it on, yes back to the factory settings. If you have a Microsoft account you can back things up to, then you will be able to restore your settings after the reset is complete and the phone restarts. Remember that the hard reset will not remove the OS and/or change any firmware settings. To proceed:

If you are able to turn your device on then you don’t have a hard task ahead of you. Just go to your phone’s settings. Scroll down till you find “About”. Click on it and then click on “Reset your phone”.

If however your phone is unresponsive and you can’t turn it on, you can still use the hardware way to reset it. To do so, press and keep a hold of the power and the volume down button simultaneously till you feel the phone vibrating. It should take around 10 to 15 seconds before the vibration starts.

As soon as you feel the vibration, let go of the buttons and press and keep a hold of the volume down button immediately till you find a huge exclamation mark appear on your screen.

When you see the exclamation mark, press these buttons in order: The volume up button, volume down, power button and finally the volume down button. The phone should now restart and reset itself. Make sure you let it do that.

Once the reset is complete, try updating the phone again.


Kevin Arrows

Kevin Arrows is a highly experienced and knowledgeable technology specialist with over a decade of industry experience. He holds a Microsoft Certified Technology Specialist (MCTS) certification and has a deep passion for staying up-to-date on the latest tech developments. Kevin has written extensively on a wide range of tech-related topics, showcasing his expertise and knowledge in areas such as software development, cybersecurity, and cloud computing. His contributions to the tech field have been widely recognized and respected by his peers, and he is highly regarded for his ability to explain complex technical concepts in a clear and concise manner.