Fix: Edge responds ‘we can’t reach this page’

Microsoft Edge browser is a brand-new entry by Microsoft in the world of browsers. It was a long-awaited browser for Windows users, as they were extremely disappointed by the performance of Internet Explorer. Microsoft took this quite seriously and introduced the Edge browser to compete with other giants in the market.

A number of users have reported this strange issue relevant to the Edge browser, i.e., it responds with “Hmm, we can’t reach this page” to all the requests that are passed through. However, other browsers seem to work fine at the exact same moment. While checking the network connection, no problem causing this issue has been found. As a result, Edge users are frustrated by this problem, which restricts them from browsing the web.

hmm we cant reach this page

Reasons Behind Edge’s Error: ‘We Can’t Reach This Page’

There might be numerous reasons for Edge to experience this issue. The most well-known reason is related to the DNS client, which might have been disabled after upgrading to Windows 10.

Based on the reason I mentioned above, there are several methods you should try in order to get Edge back to work. Follow these methods and see if they work.

Method #1: Enabling the DNS Client

DNS Client is important for the internet to function properly. The reason the Edge browser might not be working correctly could be due to the DNS Client being disabled. Therefore, re-enabling it may resolve the issue. Follow the steps below to re-enable the DNS Client.

1. Search for services using Cortana inside Windows 10. When they are displayed in the search results, select ‘Run as administrator‘ by right-clicking on the desired service.

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2. Inside the Services Window, locate the DNS Client from a list of services located on the right. Right-click on the DNS Client and select ‘Start.’ This will enable the DNS Client, and the Edge browser will start working properly.

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Method #2: Changing DNS Values.

Changing the DNS value might work in most cases where the above-mentioned method doesn’t work. To do this, follow the steps below.

1. Right-click on the Start menu icon, located at the bottom left of the Windows screen, and select ‘Network Connections‘.

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2. If you are connected to the internet through a wireless or LAN adapter, right-click on that adapter and select ‘Properties‘.

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3. Inside the Properties window, navigate to the Networking tab and select Internet Protocol Version 4 (TCP/IPv4) from the connections. Click on the Properties button at the bottom.

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When you are inside the Properties window, click on the ‘Use the following DNS server addresses‘ radio button and enter the following addresses. Click the ‘OK‘ button afterwards. This should solve the problem for you.

Preferred DNS Server: 8.8.8.8

Alternate DNS Server: 8.8.8.4

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Method 3: Checking the Internet Explorer Add-ons

Even though Edge is meant to completely replace Internet Explorer, Microsoft ships Windows 10 with both internet browsers. Resolving this issue with Edge can be accomplished by making a small modification in Internet Explorer.

  1. Open Internet Explorer.
  2. Click on Tools, and select Manage Add-ons.
  3. Once inside, click on Search Providers.
  4. You will see a checkbox labeled ‘Search in the address bar and the search box on the new tab page. Ensure that the checkbox is checked.
  5. Close everything, and try opening the webpage in Edge again.
ABOUT THE AUTHOR

Kevin Arrows


Kevin Arrows is a highly experienced and knowledgeable technology specialist with over a decade of industry experience. He holds a Microsoft Certified Technology Specialist (MCTS) certification and has a deep passion for staying up-to-date on the latest tech developments. Kevin has written extensively on a wide range of tech-related topics, showcasing his expertise and knowledge in areas such as software development, cybersecurity, and cloud computing. His contributions to the tech field have been widely recognized and respected by his peers, and he is highly regarded for his ability to explain complex technical concepts in a clear and concise manner.
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