Fix: ‘The scanner is in use or unavailable’ (E1460-B305) Epson

Following an upgrade to Windows 11 or Windows 10, some Epson scanner users encounter the scanning error e1460-b305. The error says ‘The scanner is in use or unavailable’, when none of the situations seem true.

We had a look at the issue and discovered that it can be caused by several reasons such as:

  • Driver problems – if you encounter the problem right after upgrading to the latest version of Windows, the error might occur due to incompatibility issues between the system and the driver. In this case, you can update the relevant driver manually to resolve the problem.
  • Incorrect settings – the settings of your scanner might also not be configured accurately, which is causing the problem at hand. If this scenario is applicable, adjusting the setting should do the trick for you.
  • The scanner is not properly connected – if you use a wired scanner, you can check if the wires are connected properly. If you use a wireless piece, ensure the Bluetooth works fine.
  • Antivirus interruption – If you use a third-party antivirus solution, you can try disabling it, as there is a chance that the security program is preventing the scanner from doing its job. You can temporarily disable the program and check if that works.
  • Corruption error within the system – your system might be infected with a generic corruption error or inconsistency, causing issues like the one at hand. To see if this is the case, you can run an SFC scan using the Command Prompt.

Now that we know the causes of the problem let’s look at the troubleshooting methods that will help you resolve the issue once and for all. We recommend you go through the troubleshooting methods first to determine the cause of the problem in your case. Once you do that, you can proceed with the relevant troubleshooting method.

1. Update the Scanner Driver

In most cases, the e1460-b305 issue was caused after the users installed the pending updates on their systems. In this process, the driver was not updated, and this incompatibility between the system and the driver led to the issue. 

The best way to proceed with this situation is by updating the scanner driver manually. Hopefully, it will fix the problem for you. You can try uninstalling the driver and reinstalling the latest version using the manufacturer’s site if it doesn’t.

Here is how you can proceed:

  1. Type Device Manager in Windows search and click Open.
  2. In the following window, right-click on the Universal Serial Bus Controller section and click on Scan for hardware changes from the context menu. Once the list refreshes, jump to the next step.

    e1460-b305
    Scan for hardware changes related to the USB
  3. Now, expand the Imaging devices section and right-click on your scanner driver.
  4. Choose Update driver from the options available.
  5. In the next dialogue, click on Search automatically for drivers.

    Search the system for drivers
  6. Wait for the system to pick an updated driver version and follow the on-screen instructions to complete the process.
  7. Once done, close the Device Manager window and check if the issue is resolved. 

In case the e1460-b305 error persists, here is how you can reinstall your scanner’s driver.

  1. In the Device Manager window, right-click on your scanner driver as you did in the section above.
  2. This time, choose Uninstall device.

    e1460-b305
    Uninstall the USB drive

     

  3. Follow the on-screen instructions to complete the uninstallation process.
  4. After the driver is uninstalled, launch your browser and head over to the manufacturer’s website.
  5. Install the latest version according to your device. Check if that fixes the problem. 

2. Check the Connection

As we mentioned earlier, the issue can also be caused due to a connection problem with the scanner. 

The solution, in this case, depends on the type of connection you are using. If you use a physical connection, we recommend removing the cables and then connecting them back properly. Similarlt, if you own a wireless scanner, then make sure that your system’s Bluetooth connection and the scanner are working properly. 

If you own another computer, you can also try connecting the scanner to it to see if the issue is with the scanner or the system itself. 

3. Run the Scanner in the Compatibility Mode

Another fix that worked for users was running the program in compatibility mode. 

Compatibility mode is a feature of software that emulates an older version of the software or emulates another operating system to work with newer hardware or software while remaining compatible with older software.

Here is how you can run the scanner in compatibility mode:

  1. Right-click on the Epson scan icon and choose Properties from the context menu.
  2. Head over to the Compatibility mode.
  3. Checkmark the box for Run this program in compatibility mode.
  4. Click on Apply > OK to save the changes. Now, you can try rerunning the scanner again and check if the e1460-b305 error is resolved.

4. Temporarily Disable the Antivirus 

If you use a third-party security program, it is a chance that it is blocking your scanner from working for security reasons. Such false alarms are common; you can fix the e1460-b305 problem by temporarily disabling the program.

Here is how you can disable the antivirus program. The exact steps may vary according to the program you are using but the basic principle remains the same. 

  1. Right-click on the antivirus program icon in the taskbar.
  2. Choose Disable > Disable until computer is restarted.

    e1460-b305
    Disable the antivirus

That’s it! If this fixes the e1460-b305 problem, then you can try switching to another security program or simply use Windows Defender.

5. Run an SFC Scan

Your system may also be infected with a corruption error causing the problem. In the case of such errors, the best way to move forward is by running a system scan using the System File Checker. 

Microsoft designed this tool to check the system for potential errors. If an issue is identified, it will resolve it automatically as well. You need to use the Command Prompt to run this tool.

Here is how you can run the SFC and DISM utilities:

  1. Press cmd in the search area of the taskbar and click on Run as administrator.
  2. Alternatively, you can open a Run dialog by pressing Win + R.
  3. Type cmd in the text field of Run and press Ctrl + Shift + Enter to open Command Prompt with administrative privileges.
  4. In the Command Prompt window, execute the following command:

    sfc /scannow
    e1460-b305
    Execute the SFC command

Once the Command Prompt executes the command, check if you can now use the scanner without the e1460-b305 problem now. 

Zainab Falak
Zainab is an actuarial science graduate with a keen interest in technology. She specializes in data analytics and learns python and R in her spare time. At Appuals, she writes about anything and everything related to Windows 8, 10 and 11.
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Expert Tip

Fix: ‘The scanner is in use or unavailable’ (E1460-B305) Epson

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