Fix: DVD/CD ROM Code 19 Error on Windows 10

If you see that your DVD/CD ROM has stopped working after upgrading from an older version of the Windows Operating System to Windows 10, you may be affected by the Code 19 issue. To confirm whether or not you are affected by the Code 19 issue, simply right-click on the Start Menu button to open the WinX Menu, click on Device Manager, double click on the DVD/CD-ROM drives section to expand it, double click on your DVD/CD drive and check out the Device status section. You can be sure that you have fallen prey to the Code 19 issue if you find the following error message in the Device status section of your DVD/CD drive’s properties:

Windows cannot start this hardware device because its configuration information (in the registry) is incomplete or damaged. (Code 19)

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Seeing as though the Code 19 error renders an affected computer’s DVD/CD drive unusable, it is a pretty severe problem. Thankfully, though, the Code 19 issue can be fixed with nothing more than a few simple tweaks around your computer’s registry. To solve this problem, you need to:

Press Windows Logo key + R to open a Run

Type regedit into the Run dialog and press Enter to launch the Registry Editor.

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In the left pane of the Registry Editor, navigate to the following directory:

HKEY_LOCAL_MACHINE > SYSTEM

Click on > CurrentControlSet to highlight it and then press CTRL + F key. In the Find What dialog, type 08002BE10318 and Click Find Next

It will find the path for you, and the full key folder would be {4D36E965-E325-11CE-BFC1-08002BE10318} which will display the content in the right pane.

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In the right pane of the Registry Editor, locate and right-click on the registry value titled UpperFilters, click on Delete in the context menu and click on Yes in the resulting popup to confirm the action.

Next, locate and right-click on the registry value titled LowerFilters, click on Delete in the context menu and click on Yes in the resulting popup to confirm the action.

Note: If you don’t see the UpperFilters or the LowerFilters registry values in the right pane of the Registry Editor, simply delete, one by one, every single registry value you see in the right pane.

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Close the Registry Editor.

Right-click on the Start Menu button to open the WinX Menu, and click on Device Manager in the WinX Menu to launch the Device Manager.

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In the Device Manager, double click on the DVD/CD-ROM drives section to expand it, right-click on your DVD/CD drive, click on Uninstall in the context menu, click on OK to confirm the action and wait for your computer’s DVD/CD drive to be uninstalled.

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Once your computer’s DVD/CD drive has been successfully reinstalled, go ahead and restart your computer. As soon as your computer boots up, the chances you made in your computer’s registry will be applied and your DVD/CD drive will be automatically reinstalled, so check to see if it now works the way it is supposed to and no longer suffers from the Code 19 problem.

Kevin Arrows


Kevin is a dynamic and self-motivated information technology professional, with a Thorough knowledge of all facets pertaining to network infrastructure design, implementation and administration. Superior record of delivering simultaneous large-scale mission critical projects on time and under budget.

Expert Tip

Fix: DVD/CD ROM Code 19 Error on Windows 10

If the issue is with your Computer or a Laptop you should try using Restoro which can scan the repositories and replace corrupt and missing files. This works in most cases, where the issue is originated due to a system corruption. You can download Restoro by clicking the Download button below.

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