Fix: Disabled by Administrator, Encryption Policy, or Credential Storage

Some features of the Android Operating System, especially screen locks that leave the user vulnerable to third-party access, may sometimes be denied access to by certain credentials or applications that have administrative privileges.

The same may occur in the event that an Android device’s storage is encrypted by the user and an encryption policy is put in place.

The “Disabled by Administrator, Encryption Policy, or Credential Storage” problem takes place when some features of the Operating System are deemed insecure.

This issue can prove to be quite troublesome, so the following are the three best-suited methods that can be used to get rid of it entirely:

disabled by administrator

Method 1: Disable All Non-Essential Administrators

a) Navigate to your device’s ‘Security’ settings.

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b) Scroll down to the device administration settings, and tap on ‘Device administrators’ to view and manage the applications on your device that have administrative privileges.

disabled by administrator3.jpg

c) Take away administrative privileges from any and all unessential apps by un-checking their boxes. Make sure that you do not take administrative privileges away from essential apps such as the Android Device Manager.

disabled by administrator4

Method 2: Decrypt Your Device’s Storage

a) Open your device’s Security Settings.

b) Find the settings related to Encryption.

c) You will be able to see an option titled ‘Decrypt device’ where the ‘Encrypt device’ option is in the screenshot. Tap on it.

encrypt device

d) Confirm the action and wait as your device’s internal storage is decrypted.

e) There will be a ‘Decrypt external SD card option’ where the ‘Encrypt external SD card’ option lies in the screenshot. Select it.

encrypt external sd card

f) Confirm the selection and wait as the device decrypts its external SD card. This step, and the step above, can be skipped if your device does not have external storage.

Method 3: Dump All of Your Device’s Credentials

a) Go to Settings.

b) Find and open your device’s ‘Security’ settings.

c) Scroll down to the settings pertaining to Credential Storage.

d) Tap on ‘Clear Credentials’ or equivalent.

clear crednetials

e) Press ‘OK’ when prompted to confirm the action.

Kevin Arrows
Kevin is a dynamic and self-motivated information technology professional, with a Thorough knowledge of all facets pertaining to network infrastructure design, implementation and administration. Superior record of delivering simultaneous large-scale mission critical projects on time and under budget.
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