Networks

Fix: Default Gateway Is Not Available

Windows 8/10, along with a complete User Interface overhaul and improvements and features by the boatload, brought with it a slew of network and connectivity issues. One of these issues was the “Default gateway is not available” issue. Users who suffered from this problem would either have their internet connection dropped every now and then (only to be fixed following a reset of their wireless router) or have no access to the internet at all and a Limited or no connectivity status symbol on the network icon in their system tray.

When affected users would run Windows diagnostic tools on their network connection, they would be informed that the culprit is their default gateway not being available. The “Default gateway is not available” issue can be caused by anything from a McAfee product or the Windows 8 auto logon feature to outdated and obsolete network adapter drivers. Since this problem messes with your internet connection, you can probably imagine just how severe an issue it actually is.

Before you go ahead, it is worth power-cycling your router. To do this, turn off your router, and the modem if router is hooked up to ISP’s modem (both off) for a 5 minutes and then turn them back on. If the results, are same then go ahead with the methods below.

Fortunately, the “Default gateway is not available” problem is fixable in almost all cases, and the following are some of the most effective solutions that you can use to try and fix it.

Repair Corrupt Files

Download and run Reimage Plus to scan and restore corrupt and missing files from here. Once done, proceed with the solutions below.

Solution 1: Remove any and all McAfee programs that you have

In many cases, the culprit behind the “Default gateway is not available” issue was a McAfee security program. If you have any McAfee security programs whatsoever, go to Control Panel > Programs > Programs and Features and completely uninstall them. OR go directly to the Add & Remove Programs by Holding Windows Key and Pressing R, simultaneously, and typing appwiz.cpl in the run dialog.

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If this solution works, you can go ahead and install alternatives to the McAfee programs that you deleted, but remember to steer clear of any and all McAfee products. If this solution doesn’t work, however, simply try the next one. Once the issue is resolved, you can re-install your anti-virus product.

Solution 2: Disable the Auto Logon feature

Many Windows 10 users reported the “Default gateway is not available” issue having a connection with, for reasons only the Big Guy in the sky knows, the auto logon feature that Microsoft introduced with Windows 8. The auto logon feature, as soon as their computer starts, logs the user onto the user account that was being used when the computer was shut down. There is no clear and straightforward set of instructions that you can use to disable the auto logon feature, but simply assigning a password to all of the accounts on your computer will keep the auto logon feature at bay and prevent it from being activated. If you’re scared of forgetting your password(s), simply make sure that the passwords you create are extremely simple and easy to remember, and you can even opt to create hints for your passwords. It should even be easier if you switch to a Microsoft Account instead of a Local Account because that will allow you to reset password easily using your e-mail address if it’s forgotten.

Solution 3: Update your network adapter’s drivers

Search for and open the Device Manager. Expand the Network adapters. Right-click on the network adapter that you are currently using (Broadcom 802.11a Network Adapter – for example). Click on Update Driver Software… in the contextual menu.

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Click on Search automatically for updated driver software and allow Windows to search for and download any available software updates for your network adapter’s drivers.

If the search for a more recent version of your network adapter’s drivers yields no results, there is quite a significant chance that the results are a false negative and that more recent versions of your network adapter’s drivers actually do exist. For some reason, Windows Update fails to find more recent versions of network adapter drivers in MANY cases.

Even if the driver update utility says that your network adapter’s drivers are up to date, be sure to visit the official website of your computer’s or your network adapter’s manufacturer, go to their Downloads page and determine whether or not a newer version of your network adapter’s drivers is available. If a newer version of the drivers is available, download and install it on the affected computer.

If the affected computer has trouble maintaining a stable internet connection for the amount of time required for you to update its network adapter’s drivers, search for troubleshooting and open the Windows Troubleshooter, click on Network and Internet > Internet connections > Next > Troubleshoot my internet connection and follow the onscreen instructions, and your internet connection should be restored at the end of the process, at least for a large enough period of time for you to update the network adapter drivers of the affected computer. If that doesn’t work, you can simply download the latest drivers for the affected computer’s network adapter from the manufacturer’s website on a different computer, transfer them to the affected computer via DVD or USB and then install them.

Solution 4: Uninstall your network adapter’s drivers

Uninstalling your network adapter’s drivers is yet another solution that you can use to try and fix the “Default gateway is not available” problem on Windows 8. Don’t fret about uninstalling your network adapter’s drivers as Windows will detect your network adapter once it reboots and then reinstall its drivers.

Search for and open the Device Manager. Expand the Network adapters. Right-click on the network adapter that you are currently using (Broadcom 802.11a Network Adapter – for example). Click on Uninstall. Confirm the action. Restart your computer, and your network adapter will be detected and its drivers reinstalled once your computer boots up.

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Solution 5: Change your network adapter’s drivers

Switching your network adapter’s drivers with a different set of drivers that you already have on your computer is a notoriously popular fix for the infamous “Default gateway is not available” issue on Windows 8. For example, if you have a Broadcom 802.11a Network Adapter, you will need to change it to a Broadcom 802.11n Network Adapter, and vice versa. To fix the “Default gateway is not available” problem using this solution, you need to:

Search for and open the Device Manager. Expand the Network adapters. Right-click on the network adapter that you are currently using (Broadcom 802.11a Network Adapter – for example). Click on Update Driver Software… in the contextual menu.

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Click on Browse my computer for driver software. Click on Let me pick from a list of device drivers on my computer. Uncheck the Show compatible hardware.

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If your network adapter was listed as a Broadcom 802.11a Network Adapter in the Device Manager before, select the Broadcom 802.11n Network Adapter from the list. If your network adapter was listed as a Broadcom 802.11n Network Adapter in the Device Manager before, select the Broadcom 802.11a Network Adapter from the list. Click on Next and follow the onscreen instructions to change your network adapter’s drivers.

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If this does not work or if you have a network adapter other than a Broadcom one, simply keep changing your network adapter’s driver to a different one from the list, and you should be able to find at least one driver that is not affected by the “Default gateway is not available” problem and is capable of sustaining a stable internet connection as a network adapter normally should.

Solution 6: Disabling Power Conservation Options

Newer versions of Windows include a power saving feature that disables certain drivers in order to conserve power. This feature can sometimes malfunction and disable the drivers permanently. Luckily, this feature can easily be disabled. In order to do that:

  1. PressWindows” + “R” to open the run prompt.
    Opening Run Prompt
  2. Type in “devmgmt.msc” and press “Enter“.
    Typing “devmgmt.msc” in the run prompt.
  3. Double click on the “Network Adapter” option in the list.
    double-clicking on the Network Adapters Option
  4. Rightclick on the driver that you are using and selectProperties“.
    Right-clicking on the driver and selecting “Properties”.
  5. Click on the “Power Management” tab and uncheck the “Allow the computer to turn off this device to conserve power” option.
    Clicking on Power Management tab and Unchecking the option

13 Comments

  1. THANK YOU! I have spent almost 24 hours straight, upgrading Dell desktop PC Win7 to Win10 only to be perplexed and frustrated by not being able to connect to WiFi; could connect wirelessly to home network but not to Internet. No problem connecting to Internet via Ethernet, but wireless is more convenient. I tried so many different ‘repairs’ but nothing worked until your Solution #5. Dell listed THREE network adapters with three identical names, but evidently something is different about them. Switching to the second adapter now allows a WiFi connection! Bless you for this fix!

  2. Solution 5 worked for me after many trials. many thanks. please note, the driver software of Broadcom 802.11b/c/n was showing as the up-to-date. But when i have actually tried to upgrade using the “Use my computer for the driver software”, it still showed the different version- Broadcom 802.11n. This version has resolved the issue.

  3. Solution 6? I have my charging mode set to conservation mode(might have caused the problem) Ended up going to Device manager > network adapters > selected the driver I was using > power management > unchecking the box that says “Allow the computer to turn off this device to save power”. It has been working so far, hope this helps.

  4. amazing, didn’t even knew that Microsoft would be so stupid that they would even turn off important drivers to save power. Solution 6 worked for me ! Just realised that this happened mainly when my laptop wasn’t connected to a power source

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Fix: Default Gateway Is Not Available

If the issue is with your Computer or a Laptop you should try using Reimage Plus which can scan the repositories and replace corrupt and missing files. This works in most cases, where the issue is originated due to a system corruption. You can download Reimage by clicking the Download button below.

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