How to Fix Copilot Stuck on “Verify Your Age”

Despite having the correct birth date in their Microsoft accounts, users often experience issues with Copilot getting stuck in a loop of verifying age. Even if they update their birth date to 18 or older in their Microsoft account, the issue persists, which is very frustrating for daily Copilot users.

This can occur because Copilot continues to fetch the old data instead of the updated user information. The error seems to arise due to Copilot’s inability to recognize the age, frequently leading to the “Verify Your Age” issue.

Moreover, if your Microsoft account is relatively new, you are likely to encounter this issue. To resolve this, you need to wait patiently for some time. Now, with these causes in mind, let’s take a look at the solutions to this issue.

1. Verify Your Age (if haven’t done already)

If you have set your Microsoft account age to below 18, this might be why you are unable to use Copilot. Verifying your age or setting it to 18 or older will remove any age restrictions that might be causing this issue.

After updating your age, you will need to wait for some time for Copilot to fetch the updated user information. To verify the age, follow these steps:

1. From the Copilot Window, click Verify your age. This will navigate you to the info page of your Microsoft account.
   
2. To change the age, click on Date of birth.
3. If Microsoft requires verification, please go ahead and verify yourself.
4. Now change the date of birth if needed and click Save. This should make Copilot work. If it’s still not working, you can proceed to try other methods to resolve the issue.
   

2. Reset or Repair the Copilot App on Windows

Resetting the Copilot will not only fix the corrupted files but also clear the cache data, which will force Copilot to fetch the updated information about your Microsoft account. This will resolve the issue if old or incorrect information is saved in the cache regarding your age.

Meanwhile, repairing the Copilot will restore the corrupted files but won’t clear the cache data. This can fix the issue if the problem is caused by corrupted files. Before proceeding to the steps, make sure you have set the age to 18 or older by following the previous steps.

1. Press the Win key and type Settings.
   
2. Go to Apps from the left and select Installed Apps.
3. Type Copilot and click the three dots.
4. Then, select Advanced Options, scroll down to the bottom, and click Repair.
   
5. Wait for the repair process to finish. Once done, check if the issue persists. If it does, try Resetting the Copilot to fix the issue.
   

3. Clear the Browser Cache

If you are using Copilot in a browser, clearing the cache data can be helpful in resolving this issue. Websites save user information in the cache so that it does not need to be fetched every time the user reloads or accesses the website.

Even if you have updated your age in the Microsoft account, it is possible that the old user information is saved in the browser’s cache, and Copilot keeps fetching it, resulting in this issue.

1. Open the browser, click the three dots, and select Settings.
   
2. Then, select Cookies and site performance from the left sidebar.
3. Navigate to Manage and delete cookies and site data > Cookies and site data.
   
4. Search for copilot.microsoft.com, expand Microsoft.com, and delete the copilot.microsoft.com cache data.
   
5. Once done, verify if this resolved your issue.

After following the above solutions, if the issue persists, it is likely because Copilot is temporarily unable to recognize your age. In this case, you need to wait for a while for Copilot to fetch the correct information from the server. In the meantime, you can reinstall Copilot from the Microsoft Store to see if this can resolve your issue.