RECOMMENDED: Click here to fix Windows errors and optimize system performance

Fix: Cannot open your default e-mail folders. The information store could not be opened

In Outlook 2003 to 2013 “Cannot open your default e-mail folders. The information store could not be opened” keeps on prompting. There’s no reason to panic, though. Whilst it might sound like a significant error, but this is something that can be easily fixed.

Microsoft claims that the major cause of this problem is a corrupted Navigation Pane settings file, but chances of happening that are in minority.  A good-hint that the file is corrupted is when the size of the file is 0 KB. No one knows the exact cause why this happens, it seems to be the universal problem, and all the versions of Microsoft Outlook from 2003 to the newest Outlook 2013 might be faulty and affected.

In addition, when you run Outlook in the compatibility mode it might be the reason behind the error, or Outlook is  running in compatibility mode, or it could be the Outlook data file (.pst or .ost) was deleted or corrupted whence the result of incorrect installing of Outlook.

Whatever the reason might be, just follow the steps below and the problem will be fixed.

Method 1: Repairing the Outlook data file (.ost or .pst)

Repairing the .ost file has done the trick for some users; in order to repair the .ost file, open the search dialogue box by pressing the Windows and F keys.

Now type “exe” in the search box at the top right corner and press enter.

Now select the “Local Disk: C” from the left panel and select the Program files.

Upon selecting the program files, go to the search box and type “Scanost.exe” again.

Now that you have located the SCANOST file, open it. You will be presented with a pop-up. Click OK.

Cannot open your default e-mail folders. The information store could not be opened3

“OST Integrity Check” setup will open up, Check-in in the “Repair errors” box and click on “Begin Scan”

Now the scanning will take place, depending on the number of files and errors, this could take a while to complete the scanning.

PRO TIP: If the issue is with your computer or a laptop/notebook you should try using the Reimage Plus Software which can scan the repositories and replace corrupt and missing files. This works in most cases, where the issue is originated due to a system corruption. You can download Reimage Plus by Clicking Here

Cannot open your default e-mail folders. The information store could not be opened4

Close all the Windows, the .ost file has been successfully repaired.

Method 2: Outlook running in the Compatibility mode:

Switching off the compatibility mode is quite easy, Navigate straight to the Local Disk: C > Program Files > Microsoft Office > Office XX > Outlook.exe.

Now, right-click on the “Outlook.exe” file and Click on the “Properties” and navigate to the “Compatibility” tab.

Now, simply uncheck the “Run this program in compatibility mode” box.

Click on “Apply” You have successfully turned off the compatibility mode.

Cannot open your default e-mail folders. The information store could not be opened5

If this issue is experienced on an exchange e-mail account configured on your  Outlook then try the following steps:

If you are  running a Windows Server and / or a firewall – try disabling the firewall and connecting the server directly without any firewall.

If the issue is resolved then you will need to reconfigure your firewall to allow exchange to sync.

If it is not resolved by disabling firewall, then create a new mail profile from Outlook and reconfigure your account.

PRO TIP: If the issue is with your computer or a laptop/notebook you should try using the Reimage Plus Software which can scan the repositories and replace corrupt and missing files. This works in most cases, where the issue is originated due to a system corruption. You can download Reimage Plus by Clicking Here

RECOMMENDED: Click here to fix Windows errors and optimize system performance

About Kevin Arrows

Hi! I’m Kevin. Thank you for reading the article above. I am a certified MCTS (Microsoft Certified Technology Specialist) with over 10 years of experience. I love to address tech issues, and write tech how-to’s in a way that it can be followed by everyone.

Expert Tip

Fix: Cannot open your default e-mail folders. The information store could not be opened

If the issue is with your Computer or a Laptop you should try using the Reimage Plus Software which can scan the repositories and replace corrupt and missing files. This works in most cases, where the issue is originated due to a system corruption. You can download Reimage Plus by clicking the Download button below.

Download Now

I'm not interested