Cannot Connect to App Store on iPhone? Here’s the Fix

Do you see the “cannot connect to app store” notification when trying to connect to the app store from your iPhone? Are you facing trouble in logging in to your app store? Are you unable to download any app or update it on your iPhone? Sadly, it’s a common problem. Apple users often suffer from this issue.

cannot connect to app store
Cannot Connect to App Store

There are many reasons for this issue. Some are more technical. But nothing to worry about. We have listed down the causes and solutions of this issue in the easiest way to help you out.

These solutions will help those iPhone users whose app store is not working. Here’re easy to follow methods to fix your problem in 5 minutes.

Tip: The solutions mentioned below also work for connectivity issues related to iTunes Store, Apple Books app, Apple TV app, Apple News app, Game center, and Apple Fitness+.

Quick Fixes

First, try these quick fixes and see if the problem is resolved.

  • Check if your internet connection is working fine. If not, restart your Wi-Fi router. If still the issue persists, contact your internet provider. For mobile data, turn it off for a minute and then turn it ON. If still the issue persists, contact your mobile network provider to fix this issue.
  • Are your internet services are working fine but you are unable to connect to the app store on your iPhone? Try to connect other devices on the same network. If they are working well, your iPhone has some network connection issues. In this case, you need to reset the network settings which we have discussed in solution # 6 below.
  • Just close and re-open the App Store and see if it works.
  • Restart your iPhone. Sometimes, this may solve the issue.
  • Check if the App Store Service is working or down. Quickly check Apple’s system status page. You’ll see the App store’s status at the top.
Apple’s system status page
Apple’s system status page

If Apple’s system status webpage is not responding, go to the official App Store Twitter page. There you can find updates regarding the App Store service issue. If the store is down, you should not worry anymore. This is a temporary service down and Apple will fix it automatically.

If none of the above quick fixes works, below are some more detailed solutions to fix this issue.

1. Keep your iPhone Up-to-date

Using an old version of the iPhone may be one of the reasons. When you update your iPhone, it fixes many internal glitches. So, always update your iPhone whenever an iOS update is available. Try to update your iPhone and see if it resolves the app store issue or not.

To update your iPhone, follow the below-mentioned steps:

  1. Go to Settings and tap General. Tap on Software update.
    Go to settings and tap general. Tap on software update
    Go to Settings > General > Software Update
  1. If an update is available, click Download and Install.
click Download and Install
Click Download and Install

Now go back to the App Store and see if it’s working or not. If the problem still exists, keep reading!

2. Check if the Date and Time are Correct

Sometimes, your app store is not connecting due to the incorrect date and time. See if the date and time are according to your time zone. If it’s incorrect, follow the below-mentioned instructions to correct the date and time on your iPhone:

  1. Go to Settings > General > Date & Time.
    Go to settings > general > date & time
    Go to settings > General > Date & Time
  2. Turn off Set Automatically. Correct the date and time according to your time zone and then turn ON Set Automatically.
    Correct data and time
    Correct Date and Time

Now go back to the App Store and see if it’s working or not. In most cases, this solution fixes the issue. If not, head over to the next solution.

3. Turn Off VPN

If you are using a VPN (Virtual Private Network) on your iPhone, that’s maybe the reason why the App Store is not working. All countries have different app stores. If you are trying to use the App Store from another country using a VPN, you might be unable to use App Store on your iPhone.

To turn OFF the VPN,

  1. Go to Settings > General. Tap on VPN & Device Management.
    Go to settings > general > VPN & device management.
    Go to Settings > General > VPN & Device Management
  1. Tap VPN and Turn it OFF.
    Turn off VPN
    Turn off VPN

4. Clean the App Store Cache

If you see the “Cannot connect to App Store” notification, it might be due to the large Cache history. A cache is the collection of data used by apps. This collection helps to give you a better user experience. Sometimes, the cache files become corrupted or experience glitches that may affect other apps.

To fix this, you have to clear the Cache. It will help the app store to start over new code and give you a smooth user experience.

To clear the cache, follow the below-listed instructions:

  1. Open App Store.
  2. Click one of the five tabs at the bottom quickly for 10 times.
    clear app store cache
    Clear App Store cache
  1. It will clear all the Cache.

Note: You’ll not see a notification on your screen that “App cache has been cleared”. Now close the App Store and open it again. If the issue still exists, let’s see below what could be the possible solution.

5. Turn ON Your Location

Sometimes, the App store doesn’t work due to the unavailability of your location. App Store requires your location to work smoothly. To see if your location is ON or OFF, follow the below-mentioned steps:

  1. Go to Scroll down and find Privacy Settings. In Privacy Settings, tap Location Services.
    Go to settings > privacy settings > location services
    Go to Settings > Privacy Settings > Location Services
  1. Enable Location Services.
    Enable location services
    Enable Location Services

6. Reset Network Settings

If you still cannot connect to the App Store on iPhone, try to reset network settings to fix the issue.
For this,

  1. Go to Settings > General. Click Transfer or Reset iPhone.
    Go to settings > general > transfer or reset iPhone
    Go to Settings > General > Transfer or Reset iPhone
  1. Tap Reset and Select Reset Network Settings.
    Tap reset and select reset network settings
    Tap Reset and select Reset Network Settings
  1. On the next page, you will be asked to enter your passcode. After entering the passcode, the network settings will be reset.

If the still problem exists, continue reading!

7. Sign in again your Apple ID

If the App Store is not connecting on your iPhone, try to sign out and then sign in again with your Apple ID. To do this, follow the below-listed instructions:

  1. Go to Settings and tap your ID as shown in the screenshot. Now tap Sign Out.
    Go to settings and tap your ID. Tap sign out
    Go to Settings and Tap your ID. Tap Sign Out
  1. Sign in Back with your Apple ID. You can also reset your Apple ID password in case you forget it.

Now check if the App store is responding or not? Hopefully, it will solve the App store not connecting issue.

8. Reset your iPhone

If the above solutions are not working for you. Reset your iPhone to factory reset. This option will factory reset your iPhone. Resetting the phone most probably fixes all the internal issues. Make sure to back up all your data before using this option.

To reset your iPhone:

  1. Go to settings > General. Tap on Transfer or Reset iPhone.
    Go to settings > general > transfer or reset iPhone
    Go to settings > General > Transfer or Reset iPhone
  1. Tap Reset and then select Reset All Setting.
Tap reset and then select reset all setting
Tap Reset and then select Reset All Setting

In this article, we have tried our best to solve the “Cannot Connect to App Store” issue. We have listed all the possible fixes as different solutions work for different people. App store often stops responding due to several reasons. It could be due to a Poor network, Apple services outage, or problems in iPhone settings.

Anyone who’s facing the App Store connection issue can follow this step-by-step guide. If none of the solutions works for you, contact Apple customer support to fix this.

Junaid Khalid
Junaid is an Engineer by profession and a PC/Mobile Geek by passion. He is an Android enthusiast and also enjoys troubleshooting windows issues. Junaid is always up for a good debate on technology-related topics and loves sharing his knowledge with others. When he is not working or tinkering with gadgets, you can find him in the gym.
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Cannot Connect to App Store on iPhone? Here’s the Fix

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