How to Fix the ‘Cannot Connect to App Store’ Error on Your iPhone

Encountering the ‘cannot connect to App Store’ notification while attempting to access the App Store on your iPhone can be frustrating, especially when you’re facing login difficulties or an inability to download or update apps. This issue is frequently encountered by Apple users, but the good news is that there are several ways to potentially resolve it. We’ve compiled a detailed list of potential causes and their corresponding solutions to help you tackle this problem head-on.

cannot connect to app store
Cannot Connect to App Store

For those iPhone users specifically experiencing the ‘cannot connect to App Store’ message, the solutions below are catered to address this exact notification.

Quick Fixes

Before diving into comprehensive troubleshooting steps, the following quick fixes might immediately resolve the ‘cannot connect to App Store’ issue:

  • Ensure your internet connection is active and stable. If using Wi-Fi, you may need to restart your router. On mobile data, try toggling the connection off and on. If problems persist, it’s time to reach out to your internet service or mobile network provider.
  • If your internet connection seems to be working properly but accessing the App Store remains unsuccessful, consider checking the connectivity using another device on the same network. This can help identify whether the issue is isolated to your iPhone, thereby necessitating a network settings reset as detailed in solution #6.
  • Terminate and relaunch the App Store app. This simple act can sometimes kickstart the connection.
  • Reboot your iPhone, as a system restart can often clear temporary glitches causing connectivity issues.
  • Verify the operational status of the App Store by visiting Apple’s system status page. In the event of a system-wide outage, updates and further information are typically posted on the official App Store Twitter page. When there’s a confirmed outage, it’s a waiting game as Apple rectifies the situation behind the scenes.
    Apple’s system status page
    Apple’s system status page

If you’ve tried these preliminary steps without any luck, it’s time to move on to the targeted solutions outlined below.

1. Keep Your iPhone Up-to-Date

Running an outdated version of iOS may be the cause of the ‘cannot connect to App Store’ error. iOS updates not only introduce new features but also contain bug fixes that resolve issues like these.

  1. Go to Settings > General > Software Update.
  2. If there’s an update available, tap Download and Install.

    click Download and Install
    Click Download and Install

Once your iPhone is updated, check if it makes a difference in connecting to the App Store. If not, let’s move on to another potential solution.

2. Check if the Date and Time Are Correct

An incorrect date and time on your iPhone can interfere with App Store connectivity, triggering the ‘cannot connect to App Store’ message. Make sure your date and time settings are accurate.

  1. Open Settings > General > Date & Time.
  2. Disable Set Automatically, manually adjust the date and time to match your local time zone if necessary, and then enable Set Automatically again.
    Correct data and time
    Correct Date and Time

This fix is often successful in remedying connectivity issues with the App Store. If it does not, consider the subsequent step.

3. Turn Off VPN

The App Store may not function correctly if you’re connected to a VPN, especially if the VPN server location conflicts with your regular App Store region, leading to the ‘cannot connect to App Store’ error. Disable your VPN to see if that helps.

  1. Navigate to Settings > General > VPN & Device Management.
  2. Tap on VPN and switch it to OFF.
    Turn off VPN
    Turn off VPN

4. Clear the App Store Cache

A cluttered or corrupted cache could be causing the App Store connection issues. Clearing the App Store cache is a recommended troubleshooting step.

  1. Open the App Store app.
  2. Tap any of the bottom tabs 10 times quickly. This unconventional method is known to refresh the App Store and potentially fix the ‘cannot connect to App Store’ error.
    clear app store cache
    Clear App Store cache

5. Turn On Your Location

Location services can play a role in the functionality of the App Store. The error message in question could arise from disabled location settings.

  1. Visit Settings > Privacy > Location Services.
  2. Ensure Location Services is toggled on.
    Enable location services
    Enable Location Services

6. Reset Network Settings

Network-related issues can also manifest as the ‘cannot connect to App Store’ error, necessitating a reset of your network settings.

  1. Proceed to Settings > General > Transfer or Reset iPhone.
  2. Select Reset and tap on Reset Network Settings. Note that this will erase Wi-Fi networks and passwords, cellular settings, and VPN and APN settings.
    Tap reset and select reset network settings
    Tap Reset and select Reset Network Settings

7. Sign in Again with Your Apple ID

Occasionally, signing out of your Apple ID and signing back in can resolve connection problems with the App Store:

  1. In Settings, tap your Apple ID at the top, then press Sign Out.
  2. Re-enter your credentials to sign back in. If you’ve forgotten your Apple ID password, consider resetting it by following the instructions on this password reset page.
    Go to settings and tap your ID. Tap sign out
    Go to Settings and Tap your ID. Tap Sign Out

8. Reset Your iPhone

If none of the above solutions resolve the ‘cannot connect to App Store’ error, a last resort option is to perform a factory reset on your iPhone. Caution: This will delete all content and settings from the device, so back up your data beforehand.

  1. Head to Settings > General > Transfer or Reset iPhone.
  2. Choose Erase All Content and Settings.
    Tap reset and then select reset all setting
    Tap Reset and then select Reset All Setting

If you exhaust all solutions and the problem persists, it may be time to seek out Apple customer support for expert help.


Hardeep Kaur

Hardeep is a passionate technical writer with more than 7 years of experience. She has a keen interest in PC games, Windows OS and everything surrounding it. She is a technology enthusiast and fascinated with technology since her childhood days.