Fix: Cannot Access WD My Cloud Account on Windows 10

Kevin ArrowsUpdated on July 23, 2025
Kevin is a certified Network Engineer

When trying to access a WD My Cloud device from a Windows 10 computer, you might see the error “Windows cannot access \WDMYCLOUD” with the code 0x80070035. This means the computer can’t find or connect to the My Cloud device on your network.

The most common reason is that your Windows Credential Manager doesn’t have the right username and password saved for the My Cloud. Other possible reasons include problems with the network sharing settings called SMB, or Windows blocking access if you try to connect without a password.

1. Add a Windows Credential for your WD My Cloud account

The easiest and most effective solution is to add your WD My Cloud account as a Windows Credential on your computer.

  1. Right-click on the Start Menu to open the WinX Menu.
  2. Click on Control Panel to open it.

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  1. In the Control Panel, locate and click on Credential Manager.

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  1. Click on Windows Credentials.

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  1. Click on the Add a Windows credential link in the top right corner.

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  1. Enter the network name of your WD My Cloud device in the Internet or network address field.
    Enter your WD My Cloud username and password in the corresponding fields.
    Click Save.

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  1. Close the Control Panel.
  2. Restart your computer. When your computer starts up, you should be able to access your WD My Cloud account without any problems.

2. Fix the issue using the Registry Editor

If Method 1 doesn’t work, you can try editing your computer’s registry—don’t worry, the steps are straightforward.

  1. Press the Windows logo key + R to open the Run command.
  2. Type regedit and press Enter to open the Registry Editor.

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  1. Navigate to HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\LanmanWorkstation in the left pane.

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  1. Click on the LanmanWorkstation key to show its contents.
  2. In the right pane, right-click an empty area, go to New, and select DWORD (32-bit) Value.

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  1. Name the new value AllowInsecureGuestAuth.

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  1. Double-click this value, set its data to 1, then click OK.

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  1. Close the Registry Editor and restart your computer. After restarting, you should now have full access to your WD My Cloud account.

3. Network Reset

Many users in the comments have reported success with this method on Windows 10:

  1. Hold down the Windows key and press “I” to open Settings.
  2. Select Network & Internet.

  1. Make sure the Status section is selected in the left pane.
  2. Scroll down and choose Network Reset, then confirm by clicking Reset Now.

Follow these steps, and you’ll be on your way to accessing your WD My Cloud account again—no technical expertise required! For more help, feel free to check the [official WD support page](https://support-en.wd.com/) if you run into any other issues.

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Kevin ArrowsUpdated on July 23, 2025
Kevin is a certified Network Engineer
ABOUT THE AUTHOR
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Kevin Arrows


Kevin Arrows is a highly experienced and knowledgeable technology specialist with over a decade of industry experience. He holds a Microsoft Certified Technology Specialist (MCTS) certification and has a deep passion for staying up-to-date on the latest tech developments. Kevin has written extensively on a wide range of tech-related topics, showcasing his expertise and knowledge in areas such as software development, cybersecurity, and cloud computing. His contributions to the tech field have been widely recognized and respected by his peers, and he is highly regarded for his ability to explain complex technical concepts in a clear and concise manner.

Comments

40
    QU
    quintal May 24, 2016

    i did all the above but i still cannot access WD MyCloud on a windows 10 64bit desktop. It appears under Network in File Manager but does not allow me to access my files on the drive. Do you have further suggestions?

    Reply
      KA
      K. Arrows Author May 24, 2016

      so when you double click on the drive, what does it says or does?

      Reply
        GM
        Gordon Meredith Dec 31, 2016

        Hello Kevin – sorry to hijack this. I am having the same trouble as quintel. When I double click on the wd drive I keep getting an error message saying that windows cannot access //WDMYCLOUD. I have tried so many things including factory resets etc. If you are able to help it would be very much appreciated. Rgds
        Gordon

        Reply
          KA
          K. Arrows Author Dec 31, 2016

          // indicates it was online, and now it’s not? see if you can ping the drive.

          GM
          Gordon Meredith Jan 6, 2017

          Hello Kevin – many thanks for your reply, I was away for a few days so didn’t see it.
          The IP for my drive shows up as 192.168.0.4 this is what I pinged, and it says that 4 packets were sent and received at 2ms. I can send you further info if you wish – screen prints etc…
          The drive does not show up in ‘disk management’ tho?
          Your help is much appreciated.
          Rgds
          Gordon

          KA
          K. Arrows Author Jan 6, 2017

          Hi Gordon,

          I’d like to take a look at this remotely if you’re comfortable with it.

          Please send me an email on kevinarrows@appuals.com

          Thanks

          GM
          Gordon Meredith Jan 6, 2017

          email on way

          DE
          Derek Apr 9, 2018

          Good article. There are various levels of issues with local network. I run into host names not resolving to IP’s on my LAN on occasions. I can assess everything using IP’s. It effect only single local computer not resolving IP’s. It comes and goes and it is related to network adapters and drivers. I got this issue again on my USB -> LAN adapters. It works with WiFi. I’m tempted to do network reset.

          JA
          Jab Nov 15, 2018

          Hi, I’m having the same issue as with Gordon. Any news on how was it solved?

          KA
          K. Arrows Author Dec 31, 2016

          // indicates it was online, and now it’s not? see if you can ping the drive.

    RO
    Rocky Nov 28, 2016

    Thanks K.arrows for sharing this very good information. Got fix mine with first method.

    Reply
    KB
    Khodor Al Baba Feb 3, 2017

    this has actually worked!
    great write up!

    Reply
    AL
    Albiabrit Apr 22, 2017

    I had a similar problem on my 2TB WDMyCloud. All other Windows devices and Android phones had full access to the drive – but Win10 access stopped working (after one of those magic system updates).

    I solved it using the following:
    Go to: Settings > Network & Internet > Status
    – then select the “Network reset” link towards the bottom of the page
    It will do its thing and then it will reboot the PC. Once rebooted you will need to re-enter your WiFi password etc.

    Please post back here if this helps…

    Reply
      KA
      K. Arrows Author May 15, 2017

      thanks Kim, it will definately help others.

      Reply
    EH
    Essam Hubail Nov 18, 2017

    The first solution (using the Windows Credential) works perfectly for me! thank you so much!

    Reply
    R
    Richard N. Nov 27, 2017

    Tried options 1 and 2 with no luck. Tried Reimage and it also did nothing to remedy this. The My Cloud drive does show in windows explorer’s Network “folder” in the tree pane on the left side as a subfolder to Nework (my computer is listed as 1st subfolder, NASDRIVEEX2A is 2nd subfolder).

    Clicking once on the NASDRIVEEX2A folder results in this pop-up error:

    \NASDRIVEEX2A is not accessible. You might not have permission to use this network resource. Contact the administrator of this server to find out if you have access permission.
    The remote procedure call failed and did not execute.

    Oddly enough, if I then click on NETWORK in the left pane (parrent folder to NASDRIVEEX2A), here is what I see in the right pane:

    Computer (2)
    Friscoan4 NASDRIVEEX2A

    [some other classifications of devices, printers, etc.]

    Storage (1)
    NASDRIVEEX2A

    Is the extra info, “The remote procedure call failed and did not execute.” a clue as to where the problem may lie?

    (note, I set this PC to Metered Service to halt windows updates, so I actually have 1510 right now and therefore I do not have a “reset network” option. My issues started after moving to a new house from a fiber modem to a cable modem; everything else worked A-OK but for some reason the change in (router/)modem has hosed my ability to map a drive to My Cloud NAS).

    Reply
      KA
      K. Arrows Author Nov 27, 2017

      can you add nas ip to dmz?

      Sent from my Samsung Galaxy smartphone.

      ——– Original message ——–

      Reply
        R
        Richard N. Nov 27, 2017

        Added the entire 192.168.0.1/255.255.255.0 LAN to the dmz, made no difference. Got tired of messing with it last night so I bit the bullet, turned off “Metered Service” and went though 14 hours of Windows Updates attempts, errors, fixes, reconfigurations, reinstallations. After getting Creators edition stable (and still no resolution for the WD mapping problem) I did a RESET on my network. 2 hours later I had my WD mapping working again. So it seems the RESET works, but you gotta have a recent edition of Win10 to find the RESET option in the first place.

        Reply
          KA
          K. Arrows Author Dec 2, 2017

          Thank you for the update.

          What exactly did you reset, can you list the steps or provide a screen shot so we can update this guide.

          R
          Richard N. Dec 2, 2017

          See post below, by Kim Rowden. It’s a Win10 built-in function. You need the latest version of Win10 (anniverdary or creators) to even see the reset option.

          KA
          K. Arrows Author Dec 3, 2017

          Thanks, i have now added method 3 as the network reset method.

    MW
    Mil Wallen Dec 22, 2017

    my problem is a little different – the lights on the back say its connected to the router, router says there is something connected onthat port or any port i plug it into, but can not see it in the active devices on the router or on my win 10 laptop fully updated. need some files and cant get them!!

    Reply
    NO
    NorseArcher Jan 1, 2018

    success w option #1. THANK YOU SO MUCH FOR POSTING THIS!!!

    Reply
      VI
      Vish Ishaya Feb 1, 2018

      I had success with option #3 with one adjustment. After resetting the network and restarting the computer, the network folder was empty. I had to restart my modem for the WD Cloud to see me. Once I did that, everything came back on. The solution was easy. Getting there was a Bi***. Thank you for the ease you showed the steps.

      Reply
    RE
    ReverseEMF Jan 24, 2018

    Did the Network Reset and now it all SWEET! I can access my WD MYCLOUD and it’s snappy! Been a long time since it was working so well! Thanks!

    Reply
    SS
    Samantha Sekellick Mar 10, 2018

    Method 1 worked for me, but I just wanted to let people know that they have to make sure they enter the username and password for the admin. I had another account for myself, and I was entering that one and wasn’t working. It worked when I entered the admin one. Thanks so much for this! I spent 3 hours trying to figure this out.

    Reply
    SS
    Samantha Sekellick Mar 11, 2018

    Method 1 worked for me, but I just wanted to let people know that they have to make sure they enter the username and password for the admin. I had another account for myself, and I was entering that one and wasn’t working. It worked when I entered the admin one. Thanks so much for this! I spent 3 hours trying to figure this out.

    Reply
      TE
      Teo Feb 15, 2019

      And if I am not the admin?
      Other people in the owncloud of an organization should be able to use/sync the desktop app…

      Reply
    RU
    Rufus Mar 14, 2018

    Method #1 worked brilliantly! Thank you VERY much!

    Reply
    MI
    minhaz Sep 17, 2018

    #1 worked for me perfectly. Thankyou for this helpful post

    Reply
    AN
    AnArizonaGuy Dec 7, 2018

    Many thanks, this (#1) allowed me access again.

    Reply
    SW
    Shane Warren Author Sep 22, 2019

    Go into this address: HKLMSYSTEMCurrentControlSetControlNetworkProviderOrder
    Click on the provider order entry and change the order to accommodate WDMyCloud first. Save your settings and check if it helps.
    Also, make sure that you have never disabled any windows service to increase performance because there are certain services that users disable in order to increase performance and in return this functionality is disturbed

    Reply
    DC
    Dominic Coleman Mar 11, 2020

    So, after spending the last three days trying to get back into my mycloud after a windows update, i used the credentials manager method fix above and it’s all good now, many thanks

    Reply
    KO
    kozak65 May 20, 2020

    After more than 12 hours over two days fiddling with my PC, Router, and MyCloud and a very not happy wife, I came across this page, tried method 1, and it worked like a dream!ThankYouThankYouThankYouThankYouThankYouThankYou!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

    Reply
    EL
    Elkhose Jul 19, 2020

    THE CREDENTIALS THING OMG
    I have been trying all ALL things registry stuff network stuff EVERYTHING i could find I knew itt wasn’t a SMB1 thing
    All PCs at home can access it except the latest one I reinstalled… seems like an updated windows security thing

    Reply
    LD
    Larry Desmond Aug 12, 2020

    Noooooo much easier if you do thisSo, As a proud owner of a now EOL WDBA Series MyBook. I had to post what I just did.
    New PC, needed the windows version of WDMyCloud.
    Downloaded the install from the EOL page for the product and installed it.Soon as it ran this issue popped up and it all flashed back to me as I have been really just using on network as a backup storage point, no need for the program.So anyway, all the annoyance of this pop up came back and I was determined to resolve.
    No matter what you do, when you trust the cert and let windows decide where to put it.
    Windows, looks at it and goes, duh I told you its untrusted, so it puts it in the untrusted container.
    Next time go ahead and add it to computer and choose not to let Windows do it and you follow the prompt and stick it in the “Trusted People” container.
    Walla, message is gone for good.
    What happens in 3 years when the cert actually expires? By then I will have a new WD NAS and this, if still working will be back to more mundane duties on my network.With this fix you posted you are allowing Insecure Guest Authorization for any Cert.
    NOT A GOOD THING!!!

    Reply
      SW
      Shane Warren Author Aug 13, 2020

      We have also posted the first method which allows only the WD my Cloud authorization

      Reply
    MS
    Mark Stevens Oct 29, 2020

    I have this issue and I’ve tried all three of these. We have a new router. My wife can access all of the bits on the WD drive that we would expect. I did have access, but now I am getting the error message, warning of multople connections etc. I have the admin account and I am using the correct credentials. It is driving me nuts! Any ideas please?

    Reply
      MZ
      Muhammad Zubyan Author Oct 30, 2020

      Can you go to Command Prompt as Administrator and type this command: “net use” Identify your drive and then use this command to disconnect it: “net use drive letter /delete” After that restart your computer. Then re-add the mapped network drive.

      Reply
    BE
    Brian Evans Sep 5, 2023

    Had a problem a while ago where one laptop couldn’t connect to my WD My Cloud EX2 Ultra which was solved by adding Windows Credentials as in Method 1. Following the latest updates I lost access again, the Windows trouble shooter said my network was configured correctly but the device wasn’t responding. Following this post I tried Method 2, the registry edit, that made no difference but Method 3, network reset solved it. Thank you so much for these instructions, they’ve really helped me out 🙂

    Reply