FIX: Wireless Mouse Not Working

With the Modernization of Technology, different types of Wireless Mouse have emerged in the market. These wireless mice such as Optical Mouse, Laser Mouse and Bluetooth Mouse can send and receive signals transmitted from the small USB dongle that is supplied with them. However, due to the number of components involved (the mouse, the dongle, and the batteries built-in to the mouse) troubleshooting requires removing the batteries, re-inserting dongle into a different USB port, and turning the mouse ON/OFF using the switch located underneath the mouse. In this guide, I will walk you through the steps to do this.

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Method 1: Check Battery Power of the Wireless Mouse

Check the status of your Wireless Mouse Batteries and replace them if required if its falls below a certain level, the mouse will stop working. On most mouse’s this is indicated by a red light, however if there is no red light, or any other indication; replace the batteries.

To check the Battery of Optical Mouse: See the Red light coming from its Bottom.

To Check the Battery of Laser Mouse: See the Power Indicator

To Check the Battery of Bluetooth Mouse: Go to Start > Control Panel > Mouse > Bluetooth and Check the “Total Battery Power Remaining” Status

Method 2: Remove and Connect USB Receiver and Wireless Mouse Battery

In many cases, the problem is fixed automatically by just removing the USB Receiver and Wireless Mouse Batteries for 5 seconds and then reconnecting them back.

Method 3: Scan for Hardware Changes

Although, this method is not very effective because most devices are plug n play,  automatically detected but it should still be attempted. The Device Manager, allows you to push the system to scan and detect any hardware. Sometimes, if the mouse isn’t detected, this can help push it through.

To open Device Manager, Hold Windows + R Keys and type “hdwwiz.cpl”. Click OK. Locate  “Mice and other pointing devices” and click on it. Click Action from the top menu, and choose “Scan for hardware changes”.

Method 4: Re-Sync your Wireless Mouse with USB Receiver

Press the Connect Button on USB Receiver, the light on the receiver will start blinking. (Skip this step if your device does not have a button). If a dialog box appears on the computer screen; follow the instructions otherwise, go to the next step. Press and Release the Connect button on the bottom of the mouse. Some may have a micro switch which can be pressed and released by using a pen or pin. Your mouse is synced with the receiver, if the blinking stops or there is a steady Green light on the Receiver.

Method 5: Try Different Port or Computer

If the above mentioned methods do not work, connect your wireless mouse to another usb port on your computer or any other computer and test if its working. If it shows same behavior then the mouse has faulted and will need to be replaced.

Kevin Arrows


Kevin is a dynamic and self-motivated information technology professional, with a Thorough knowledge of all facets pertaining to network infrastructure design, implementation and administration. Superior record of delivering simultaneous large-scale mission critical projects on time and under budget.

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FIX: Wireless Mouse Not Working

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