Fix: Avast Bank Mode not Working

Bank Mode of Avast may not work due to an outdated version of Avast Secure Browser or Avast Antivirus. Moreover, the corrupt installation of the Secure Browser or Windows may also result in the error under discussion.

The issue arises when the user tries to launch the Bank Mode but fails to do so (in some cases, the PC hangs). If the Bank Mode is launched, then it shows a grey/white/black window (without the ability to type) that is not responding, or an empty screen is displayed without the browser option.

Before moving on with the solutions, restart your system and networking equipment.

Solution 1: Start Scanning of Your PC Through the Avast Antivirus

The Bank Mode issue could be a result of a temporary glitch of Avast antivirus modules. The glitch can be cleared by initiating the scan of your PC.

1. Launch the Secure Browser and click on the Avast icon (near the top right of the window).
2. Now, in the Security and Privacy Center, click on the button of Scan My PC (under Avast Antivirus).

   

3. Now, check if the Bank Mode is working fine. If so, stop scanning your PC.
4. If the issue persists, launch the Avast antivirus and click on the button of Run Smart Scanning.

   

5. Now, check if the Bank Mode is working fine. If so, stop scanning your PC.
6. If the issue is not resolved, then try to launch Avast Cleanup Premium and click on the Scan Now button.

   

7. Now launch the Bank Mode and check if it is operating fine.

Solution 2: Use the Avast Antivirus icon in the System Tray to Launch the Bank Mode

The Bank Mode issue could be a result of a temporary glitch of the Avast antivirus or Secure Browser modules. The glitch can be cleared by launching the Bank Mode through the Avast antivirus icon in the system tray.

1. In the system tray, Right-click on the Avast antivirus. You may have to expand the hidden icons of the system tray.
2. Now, in the context menu shown, click on Run Bank Mode and check if the issue is resolved.

   

Solution 3: Enable Bank Mode Extension in the Browser

You may encounter the error at hand if the Bank Mode extension in the browser’s settings is disabled. It can happen after an update of Avast antivirus or the browser. In this scenario, enabling the Bank Mode extension in the browser’s settings may solve the problem.

1. Launch the browser and open its extensions menu.
2. Now enable the Bank Mode extension and check if the issue is resolved.

   

Solution 4: Update the Avast Secure Browser to the Latest Build

The Avast Secure browser is essential for the operation of the Bank Mode. You may encounter the Bank Mode error if the Avast Secure Browser is outdated because it may result in the compatibility issues between the Bank Mode and Avast antivirus. In this scenario, updating the Secure Browser to the latest build may solve the problem.

1. Launch the Secure Browser and click on the three vertical ellipses (near the top right of the window) to open Menu.
2. Now select Help and About Secure Browser.
3. Then, in the sub-menu, click on About Secure Browser.

   

4. Now, update the browser and then check if Avast Bank Mode is working fine.

   

Solution 5: Update the Avast Antivirus to the Latest Build

Avast antivirus is updated regularly to add new features to it and patch the known bugs. The Avast Bank Mode may not work if you are using an outdated version of Avast antivirus because it may result in the compatibility issues between the application and OS modules. In this context, updating the Avast antivirus may solve the problem.

1. Launch the Avast Antivirus and open its Settings.
2. Now select Update in the General tab and then, in the section of the application (not virus definitions), click on the Check for Updates button.

   

3. After updating the antivirus, restart your system and upon restart, check if the Bank Mode is working fine.

Solution 6: Use Passive Mode of Avast Antivirus

Avast antivirus operates in two modes: active and passive modes. In the passive mode of Avast, all active protection (e.g. Firewall, Core Shields, etc.) will be disabled which will allow operation of many processes (including the Bank Mode) that require more freedom (that active components of the antivirus does not allow).

Warning: Proceed at your own risk as disabling the active mode (or enabling passive mode) may expose your system to threats like trojans, viruses, etc.

1. Launch the Avast antivirus UI and click on the Menu button (near the top right of the window).
2. Now select Settings and select Troubleshooting in the General tab.
3. Then enable the Passive Mode by checking the checkbox of Enable Passive Mode and restart your PC.

   

4. Upon restart, check if the Bank Mode of Avast is working fine.
5. If so, then disable the Passive Mode and check if Avast Bank Mode is operating normally.

Solution 7: Perform a Clean Install of the Secure Browser

If nothing has worked for you, then the Bank Mode issue could be a result of the corrupt installation of the Avast Secure Browser. In this scenario, reinstalling the Secure Browser may solve the problem.

1. Backup the data of your secure browser like bookmarks through the bookmarks’ manager to a safe location so that it can be imported back after the reinstallation.
2. Launch a web browser and download the latest version of the Secure Browser.
3. Now, download the Secure Browser Uninstall Utility.
4. Then, right-click on the downloaded file of the uninstall utility (step 3) and then click on Run as Administrator.

   

5. If you received a UAC prompts, click on Yes.

   

6. Now, checkmark the option of Also Delete Your Browsing Data and then click on Uninstall.

   

7. After completion of the uninstallation process, restart your system.
8. Upon restart, reinstall the Secure Browser (downloaded on step 2).
9. Then import your bookmarks (backup at step 1) and check if the Bank Mode issue is resolved.

Solution 8: Leave the Beta Program of the Avast Antivirus or the Secure Browser

In the beta phase, an application is distributed to selected individuals to test the application so that the software issues could be resolved before releasing it to the general public. You may encounter the error at hand if you are using a beta version of the Avast antivirus or the Secure Browser as the beta version can have its share of bugs. In this case, leaving the beta versions of the applications and installing the stable releases may solve the problem.

1. Uninstall the beta version of the Secure Browser (as discussed in solution 7).
2. Now, right-click on the Windows button, and in the menu displayed, click on Apps & Features.

   

3. Then expand Avast antivirus and click on the Uninstall button.

   

4. If a UAC prompts appear, click on the Yes button.

   

5. Now wait for the completion of the uninstallation of the Avast antivirus and then click on the Restart-Computer button.
6. Upon restart, reinstall the Avast antivirus and Secure Browser (stable releases) to check if the issue is resolved.

Solution 9: Reset Your PC to the Factory Defaults

If nothing has worked for you so far, then the issue could be a result of the corrupt Windows of your system. In this context, resetting your PC to the factory defaults may solve the problem.

1. Reset your PC to the factory defaults.

   

2. Now, install Avast antivirus & Secure Browser, and hopefully, the issue is resolved.

If the issue is still there, then you may have to perform a clean installation of Windows on your PC. But it will be a good idea to try an older version of the Avast antivirus and Secure Browser (do not use the downloads from 3^rd party).