Fix: Asana not working on Google Chrome

Asana sometimes doesn’t load correctly in Google Chrome. You might see a blank screen that freezes, or get a “reload required” message, even if you clear the cache or try using incognito mode. Usually, this happens because Chrome can’t make a steady connection with Asana’s servers, which are needed for live updates to work.

The most common reason is security tools on your network, such as SSL inspection or WebSocket blocking, especially if you are using a work or school internet connection. Other possible causes include firewalls that block connections, an outdated browser version, or if certain Asana web addresses like *.asana.com or d3ki9tyy5l5ruj.cloudfront.net are blocked.

Pre-Requisite

1. Check if Asana works in another browser. If it does, the problem is likely specific to Chrome.
2. Visit the Down Detector page and search for ‘Asana’ to see if Asana is experiencing an outage.
3. Check the Asana Trust Page for any maintenance or service interruptions.
4. Do not use any of your saved URLs. Instead, type the following address directly:

   https://app.asana.com

5. Make sure you are using the same email address for both the Asana website and the Asana Chrome extension.
6. Asana uses WebSockets to connect to its servers. Test your system’s connectivity here. If the test shows that your system does not have a successful WebSocket connection, follow the instructions in solution 3 of temporarily disabling antivirus and firewall.

1. Update Google Chrome

Asana does not support outdated versions of Google Chrome. If you’re using an old version while Asana requires the latest, it may not work properly. Updating Chrome to its latest version can often solve the problem.

1. Open Chrome.
2. Click on the three dots (Hamburger Menu) in the upper-right corner, then select Settings.

   

3. Click on About Chrome.

   

4. If an update is available, click on Update Chrome.

   

5. After updating, restart Chrome.
6. Try accessing Asana again to see if it works properly.

2. Switch to Another Network

Your Internet Service Provider (ISP) may restrict access to certain sites or services, which can stop Asana from working in Chrome. To find out if this is the problem, try switching to a different network (even temporarily).

1. Connect to another network. For example, use your mobile phone’s hotspot or a VPN.

   

2. Once connected, try accessing Asana to see if it works.

3. Change Date and Time Preferences

If your computer’s date and time are incorrect or not set up properly, Chrome may block some services — including Asana — as a security measure. Fixing your date and time settings can resolve this issue.

1. Press the Windows key and type Date, then select Date and Time Settings from the search results.

   

2. Toggle the switch for Set time automatically to off.

   

3. Restart your computer.
4. After restarting, go back to Date and Time Settings as before.

   

5. Turn Set time automatically back on.

   

6. Open Chrome and try to access Asana. Check if it works without issues.

4. Temporarily Turn Off Antivirus and Firewall

While antivirus and firewall programs protect your computer, they can sometimes block websites or apps like Asana. Turning them off temporarily can help you check if they are causing the issue.

1. Turn off your antivirus program temporarily.
2. Disable your firewall.
3. Open Chrome and access Asana. Check if it is working now.
4. If Asana works, you’ll need to create an exception for Asana in your antivirus and firewall settings. Usually, allowing

   *.asana.com

   and

   *.sync.app.asana.com

   is enough. If not, consider using different security applications.

Warning: Changing your antivirus or firewall settings can make your computer vulnerable to threats. Only do this if you understand the risks, and turn the protection back on after testing.

5. Clear Chrome’s Cache

Your web browser stores pieces of website data (cache) to load pages faster. Sometimes, this cache becomes outdated or corrupt, which can prevent websites like Asana from loading. Clearing your browser’s cache can often fix the problem.

1. Open Google Chrome and click the three dots (Hamburger Menu) in the upper-right corner.
2. Select More Tools, then choose Clear browsing data from the submenu.

   

3. At the top, choose a time range. For a thorough clean, select All time.
4. Check the options for Cookies and other site data and Cached images and files.

   

5. Click Clear data. Restart Google Chrome and see if Asana works now.

6. Disable Chrome’s Extensions

Chrome extensions add extra functionality, but some may conflict with websites like Asana. Disabling extensions can help you identify if one of them is causing the problem.

1. Open Chrome.
2. Click the three dots (Hamburger Menu) in the top right, then choose More tools and select Extensions.

   

3. For each extension, click the switch to turn it off.

   

Now try using Asana in Chrome again. If it works, re-enable your extensions one at a time to find out which one is causing the issue. Once you identify the problem extension, try updating it or find an alternative.

7. Use Asana in Chrome’s Incognito Mode

Asana might not work in Chrome because of issues with saved data, login credentials, or cookies. Incognito Mode allows Chrome to run without using your saved settings or cookies, which can help you determine if that’s the issue.

1. Open Chrome in Incognito Mode.

   

2. Go to the Asana website.

See if Asana loads correctly in Incognito Mode.

8. Reset Chrome to Factory Defaults

Wrong browser settings or a corrupt installation can stop Asana from working. Resetting Chrome will return it to its default state but will remove your saved settings. Do this only if the other solutions have not worked.

1. Open Google Chrome.
2. Click on the three dots (Hamburger Menu) in the top right.
3. Select Settings.

   

4. In the left sidebar, click on Advanced.

   

5. Click on Reset and clean up.

   

6. Select Restore settings to their original defaults.

   

7. Confirm by clicking Reset Settings.

   

8. Chrome will relaunch when the reset process is finished.

Try accessing Asana in Chrome afterward.