Fix: asana not working on Google Chrome

Asana may stop working on Google Chrome mainly due to ISP restrictions, wrong date/time preferences, antivirus/firewall restrictions, corrupted/conflicted cache, and issues with Chrome itself.

Pre-Requisite

Before trying any solution

1. Check Asana in another browser if it is functioning normally.
2. Open the Down detector page and enter ‘Asana’ in the search box to check if Asana is down.
3. Open Asana Trust Page to see if Asana is down due to maintenance or improvement.
4. Do not use any of your saved URLs but type the following address:

https:app.asana.com.

5. Use the same email address with Asana while accessing via Chrome web and Asana Chrome extension.
6. Asana uses WebSockets to connect to its server. Test your system’s connectivity here. If this site tells that your system does not has a successful WebSocket connection then follow instructions in solution 3 of temporarily disabling antivirus and firewall.

How to Fix Asana in Google Chrome?

1: Update Google Chrome to Latest Build

Asana doesn’t support outdated Google Chrome versions. If you are using an outdated Chrome version but Asana’s version is the latest one, it will fail to work in Chrome. In that case, updating Google Chrome to the latest build may solve the problem.

1. Open Chrome.
2. Then click on 3 dots (Hemberger Menu) and then click on Settings.

   

3. Then click on About Chrome.

   

4. Click on Update Chrome.

   

5. Now after updating Chrome, restart Chrome.
6. Then access Asana and see if it works properly without any problems.

2: Switch to Another Network

ISPs use different technologies & protocols to restrict access to different features and network services which can cause Asana from working in Chrome. It will be a good idea to switch to another network (temporarily) to see if the ISP is the root cause of the problem.

1. Connect to another network. You may use your mobile phone as a hotspot. You can also use a VPN.

   

2. Now access Asana and check if it works normally.

3: Change Date and Time Preferences

If your system’s date/time is not correct or is not configured properly, then Chrome triggers a kind of protection that can stop the entire browser or some specific applications (like Asana) from working. In that case, turning off the automatic date and time and correcting the time may solve the problem.

1. Press Windows key and type Date then in the resulting list click on Date and Time Settings.

   

2. Toggle the switch of Set time automatically to off.

   

3. Restart the system.
4. Press Windows key and type Date then in the resulting list click on Date and Time Settings.

   

5. Toggle the switch of Set time automatically to on.

   

6. Launch Chrome and access Asana. Check if Asana works properly without any issues.

4: Temporarily Turn Off Antivirus and Firewall

Antivirus & Firewall help protect the user’s system from threats and malicious attack but sometimes these applications create hurdles in the genuine operation of the software. That can also stop Asana from working in Chrome, in that case, disabling Anti-virus and firewall may solve the problem.

1. Turn off your Anti-virus.
2. Disable Firewall.
3. Launch Chrome and access Asana and check if it is working fine.
4. If it is working fine then you have to create an exception for the Asana in firewall and antivirus. In this case, allowing

   *.asana.com

   and

   *.sync.app.asana.com

   should be sufficient or otherwise replace these applications with non-conflicting ones.

Warning: Change your antivirus/firewall settings at your own risk as this step will make the user’s system vulnerable to fraudulent, viral or malicious attacks.

5: Clear Chrome’s Cache

Your web browser keeps pieces of the website pages and stores them on your system’s local drive, called the browser cache. The cache of a website does not change from every user visit. If the cache has corrupted data or has conflicting contents, then it can cause Asana to not work in Chrome. In that case, clearing the web browser’s cache can solve the problem. For illustration purposes, we will use Google Chrome, you may use instructions specific to your system’s web browser.

1. Open Google Chrome then click on 3 dots (Hamburger Menu) near the top right corner.
2. Now click on More Tools, and then in the sub-menu click on Clear browsing data.

   

3. At the top, choose a time range as per your easiness. To delete everything, select All time.
4. Now check the checkboxes of Cookies and other site data and Cached images and files.

   

5. Click Clear data. Restart Google Chrome and see if the issue is solved.

6: Disable Chrome’s Extensions

Chrome uses 3^rd-party extensions to improve its functionality and add new features. Incompatible extensions may break the functionality of Asana and thus stop Asana from working in Chrome. In that case, disabling all extensions of Chrome may solve the problem.

1. Open Chrome.
2. Near the top right corner, click on three dots (Hamburger Menu) than in the displayed menu click on More tools and then in the sub-menu displayed click on Extensions.

   

3. Go to the extension that you want to disable, and at the bottom of the box, toggle the button located at the bottom corner to disable the extension.

   

Now check if you can access Asana in Chrome. If Asana has started to work fine, then enable each extension one by one to single out the problematic Extension. After problematic Extension is identified, update it and then check if it has started to work fine with Asana.

7: Use Asana in Incognito Mode of Chrome

Asana can also stop working in Google Chrome because of issues with the conflicting user data, login credentials or cookies stored on your PC. Chrome has built-in functionality called incognito mode in which Chrome operates without using any of this data. So, opening Asana in Chrome’s incognito mode may solve the problem.

1. Open Chrome in Incognito Mode.

   

2. Go to the Asana website.

Now check if you can access Asana without any problem.

8: Reset Chrome to Factory Defaults

Wrong browser configuration or corrupt browser installation files can cause Asana to stop working in Chrome. This error can be the result of the Google Chrome flag configuration or something similar. In that case, resetting Chrome to the factory defaults can solve the problem. Do note that this will delete all the user data stored in Chrome and it will revert to the state when it was installed freshly.

1. Open Google Chrome.
2. On the top right corner, click the 3-dots (Hamburger Menu).
3. From the menu, select Settings.

   

4. In the left pane of the window, find and click on the Advanced.

   

5. Then locate and click on Reset and clean up.

   

6. Click the option Reset settings to their original defaults
   

   

7. Then to confirm reset settings, click on Reset Settings.

   

8. Google Chrome will relaunch after completion of the reset process,

Now check if you can access Asana in Chrome.

Hopefully, you can use Asana in Chrome without any problem. If you are still having a problem accessing Asana then uninstall and reinstall Chrome and then access Asana.