How to Fix android.process.media has stopped?

When the “android.process.media has stopped” error occurs, essential apps like Gallery and Downloads often crash and become inaccessible. This error indicates that the Media Storage or Download Manager process on your device isn’t working, usually because of corrupted data or software conflicts. The most common cause is damaged media files or incomplete downloads.

Other causes may include problems after software updates, syncing errors with Google accounts, or conflicts with third-party apps.

1. Clear Cache and Data

Clearing cache and data refreshes the key processes that handle media and downloads by removing temporary or corrupted files. This action fixes glitches and prompts the system to generate new, accurate data, restoring smooth functionality after a restart.

  1. Go to Settings > Apps and find Google Play Services > Storage, then clear its cache.
  2. Scroll down to Google Play Store > Storage and clear its cache and data.
  3. Open Google Play. If you get an error, select OK.
  4. Power off your device by holding the power button and choosing Shut Down or Reboot.
  5. Check if the problem is resolved.

2. Reset App Preferences

Sometimes, incorrect app settings can cause essential services like Media Storage or Download Manager to stop working, leading to errors. Resetting app preferences restores all default settings without deleting data, re-enabling disabled apps or restricted background processes, which can often fix the issues causing the error.

  1. Open your phone’s settings.
  2. Search for Apps or Application Manager.
  3. Access the menu (usually in the upper-right corner).
  4. Tap Reset App Preferences to potentially fix the issue.

3. Clear Contacts and Contact Storage

Clearing Contacts and Contact Storage deletes any bad or old data that might mess with the system. This helps the Android system create a new, error-free contact list, which might fix the “android.process.media has stopped” error.

  1. Open the phone’s Settings and search for Contacts.
  2. Tap on Contacts and select Storage.
  3. Choose clear data and clear cache to fix the issue.
ABOUT THE AUTHOR

Kevin Arrows


Kevin Arrows is a highly experienced and knowledgeable technology specialist with over a decade of industry experience. He holds a Microsoft Certified Technology Specialist (MCTS) certification and has a deep passion for staying up-to-date on the latest tech developments. Kevin has written extensively on a wide range of tech-related topics, showcasing his expertise and knowledge in areas such as software development, cybersecurity, and cloud computing. His contributions to the tech field have been widely recognized and respected by his peers, and he is highly regarded for his ability to explain complex technical concepts in a clear and concise manner.

Comments

92
    MA
    Marylin Nov 18, 2015

    Thank you method 2 worked for me.

    US
    usman shahid Nov 25, 2015

    my mobile is still not working. and having the same issue again and again. my mobile is huawei g610 …. plz guide me ..

      KA
      K. Arrows Author Nov 25, 2015

      Can you do a factory reset and then test.

    RM
    Rene Malek Dec 17, 2015

    Method 1 did not work. Method 2 did. On Samsung Note 2

    HA
    Hanie Dec 17, 2015

    The media storage can’t disabled tho. On Lenovo

      KA
      K. Arrows Author Dec 17, 2015

      If there is no Disable button on your phone when you go to Settings > Application Manager > All > Media Storage, there will be a Turn off button. Use that instead. If your phone doesn’t even have a Turn off button, not to worry. Just skip that part of the solution and just Clear the Media Storage app’s cache and its data, do the same for Download Manager (but also disable it) and then follow the rest of the steps involved in the solution.

    SE
    septemberain Dec 28, 2015

    method 2 works
    thz alot

    SH
    Sabrina Hartel Jan 12, 2016

    The 1st method worked for me. Thanks!

    LG
    Link García Jan 14, 2016

    None of them works and I still can’t change ringtones for anything. Every time I try to change them, the using app closes with the message “Unfortunately, the process android.process.media has stopped.”. Really tired of this.

      OW
      Omar Wagih Jan 21, 2016

      Hello please clear data of these services “Media Storage” and “DRM Protected Content Storage”.

    BD
    Bhawesh k das Jan 24, 2016

    I tried doing the same and i succeeded but after i tried changing the ringtone and selcting the new tone, it prompts “wrong file type,select again.” I have tried different tones as well as tones with different extensions other than .mp3 but it still displays the same message. Help please!

    BD
    bhawesh das Jan 24, 2016

    Hey thanks for the method. 2 nd one worked but partially. When i tried selecting the new ringtone it prompts, “wrong file type, please select again” i tried selecting different audio files but displays the same. Help please!

    BD
    bhawesh das Jan 24, 2016

    I tried the method and i succeeded, kinda! i tried changing the ringtone and selecting the new tone, it prompted “wrong file type,select again.” I have tried different tones as well as tones with different extensions other than .mp3 but it still displays the same message. Help please!

      OW
      Omar Wagih Jan 25, 2016

      Try putting your ringtones in sdcard/media/ringtones. And then choosing them manually.

    SA
    sakibo Feb 24, 2016

    Second method worked for me. Thanks a lot.

    SR
    Sefrina Rina Feb 25, 2016

    when i’m opened setting , that text always there. So i can’t to opened setting. How to fix except with that way? type my handphone is OPPO. Please help…

      KA
      K. Arrows Author Feb 26, 2016

      Please check if you’ve recently updated anything, or if it has automatically updated anything. If not, then do a factory reset, and turn off updates.

      SA
      sadfasd Apr 8, 2016

      try method 2 it works for me. mine is oppo r831k.

      AA
      Anizzah Alli May 20, 2016

      Hi there. I’m currently facing the same problem. I’m OPPO Find 7a user. Did you able to fix the problem? If yes, can you help me pleaseeeee.. T_T

    GA
    Gemuel Dela Cruz Amolato Feb 29, 2016

    I try the method1 and method 2 but still nothing happen.. please help me.. my phone is MyPhone Agua Rio Lite..Thank you

      KA
      K. Arrows Author Mar 1, 2016

      Check the latest updates and uninstall them.

    JS
    JK. SATYAJIT Mar 25, 2016

    after following this process my all data got deleted from my tab. and gallery stopped working

    SR
    Sourav Singh Rawat Mar 26, 2016

    I tried all solution but changing primary storage to phone memory worked for me…

    PN
    Pooja Noutani Jun 19, 2016

    2nd method worked out..awsum..thank you

    SS
    Sri_nivas S Jun 29, 2016

    If I “Enable” Media the problem comes back again!

    LS
    Lydia Sham Jun 30, 2016

    hi kevin..i did try the first method..it din work..and after trying the second one i lost all my media !!! what next ??

      KA
      K. Arrows Author Jul 1, 2016

      You can re-sync with Google, but 2nd method should not have deleted the media. How exactly did you perform the 2nd method?

    HA
    Hafeez Jul 11, 2016

    Tried Method 2,worked perferctly. Thanks for the tip mate! Gladly appreciate it

      KA
      K. Arrows Author Jul 12, 2016

      Welcome.

    SA
    Saiful Jul 28, 2016

    My phone OPPO Find 7 having this problem.I can’t choose any step above.Once open hanging.

    UO
    Uchenna Ogbonna Aug 2, 2016

    Tried method 2 and it fixed the problem for me. Thanks dear.

    LA
    lazymusic Aug 17, 2016

    Hi my phone is lenovo A328 and I can’t disable media storage or download manager and also method 1 does not work

    MA
    M Alexander Aug 29, 2016

    Soo it deleted all of my pictures and music and videos basically every memory and now I’m pissed
    And the problem still is not fixed

      CO
      Cassie Owens Jun 16, 2017

      Same

    JA
    Jatin Sep 14, 2016

    I tried all the methods but now i am not able to see any image in my gallery but images are still in File manager.. pls help me!

    VR
    Vishal Rajwans Sep 19, 2016

    Yup Bro… it’s work perfectly… Thank you so much… bro love u god bless u…
    Ye me nhi dilse duwaa hai aapke liye bhai……

    PA
    Paso Oct 1, 2016

    Thanks a lot it really works.

    بم
    برهان الدين محمد Oct 11, 2016

    I Tried the method 2 and it fixed the problem for my LENOVO S580. Thanks you.

    SW
    swati Oct 24, 2016

    Thanks a lot! Your post was very helpful!

    TI
    Tim Nov 14, 2016

    Thanks a lot! This issue was driving me crazy. Method two did it for my zenpad tablet.

    WI
    willley Dec 17, 2016

    My phone is quite different with this so it doesn’t help….please my phone is Tecno camon c7

    RR
    RJ Rahul Feb 28, 2017

    When I click clear data do I loose all my files in gallery???

      KA
      K. Arrows Author Feb 28, 2017

      Yes, best is to back up on Google.

        CO
        Cassie Owens Jun 16, 2017

        omg why didn’t you say this above! I lost EVERYTHING

    ES
    Ellatot Sshi Mar 4, 2017

    I cant click settings. “settings has stopped”

    MM
    Matthew Mason Mar 12, 2017

    I tried method 2, it solved my issue, but now I can’t save images on the twitter app. Everytime I try to save an image, it says “Twitter has stopped working” and boots me back to the home screen. Help???

    SH
    Sofea Helena Mar 16, 2017

    I tried both solution for few times on my phone lenovo a889 and it only ok for few minutes and the messages keep appearing again.

    LA
    Lara Apr 6, 2017

    Thank you so much for your help! I love your clear directions, as I do not have computer experience. This fixed my problem.

    FV
    Ferdiani Vera Apr 14, 2017

    Thanks^^

    TH
    Tammy Hernandez Apr 19, 2017

    I have a samsung galaxy s5 I keep getting the pop up box i did the step by steps but they both didnt work

    BM
    Bob Muscato Apr 28, 2017

    I have a note3 with microSD, which started getting android process media has stopped error. Cleared data and cache for every app found under All. Reset all apps as many have recommended, resulting in no improvement. Tried a factory reset, which also did not help. Out of desperation, I reviewed content on my micoSD card to discovery many files beyond the typical pictures and music. I do not download apps to the SD, so they appeared to be put there by the phone. I deleted every file that I could not identify and rebooted. So far, for the past day everything appears to be working properly with no data loss.

    Reply
    DK
    Dawn Kroeze May 15, 2017

    I have a Samsung Galaxy 5 I have tried both options above,but the message keeps coming back. Please advise!
    It took a bit longer but seems to have fixed the issue. Thanks

      DH
      David Horowitz Nov 2, 2017

      I know this is an old thread, but I’m having the same issue, also on the Galaxy S5. Could you please tell me how you resolved the problem?

    CA
    Carrie May 19, 2017

    I tried both methods and it worked, but I lost all my pictures, help!

    KA
    KAVYA ANTONY Jun 3, 2017

    I’m trying to attempt both methods but the notification is popping up so frequently that I can’t click anything after settings

    MN
    Marco Nainggolan Jun 10, 2017

    It works for me. Thank you so much!

    KL
    Kelly Lewis Jun 17, 2017

    Thank you soooo much it worked I was so scared and annoyed but following the steps were really helpful I think the second 1 did it I have a Samsung note 3 thank you very much

    WI
    Will Jun 26, 2017

    Wow. Second step cured it. Thanks for writing this guide, it saved me from buying a new phone!!!!!!

      KA
      K. Arrows Author Jul 14, 2017

      Thanks!

    KA
    kazawary Jul 3, 2017

    Hi,
    Samsung Galaxy S3 (I know, it’s old)
    Second solution works but as soon as I re-enable Download manager the same pop-up re-appears. What effect will leaving download manager disabled have? How may I fix this issue permanently? Any suggestions?
    In the mean time I am going to try to use my device with the download manager turned off. Thank you so much for the advice you have provided though.

      JA
      Jay Sep 24, 2017

      Buy a new phone.

    SN
    Snagglepusbucket Sep 18, 2017

    I’ve tried all five methods above (with the exception of some of the menus not being as described, and there being no sign of some of the software and settings mentioned) and am still getting the error. Meanwhile, the Gallery app refuses to acknowledge most of the photos on my SD card, and the “Media.Re.Scan” app that’s supposed to fix that, abd indeed has gotten me this far (yesterday the phone refused to acknowledge ANY photos on the card) gets stuck partway through, with a flurry of these popups. Meanwhile, the phone has gotten so slow I almost can’t even type. Six hours and five different Sprint tech support reps yesterday didn’t get me even THIS far.

    Please advise.

      TC
      Tony Celentano Oct 4, 2017

      Hi Snaggle,

      What is the model and Android version of your phone?

    CH
    Chii Oct 22, 2017

    I can no longer view my photos in the gallery after resetting the app preferences.. 🙁 However #5 worked.. I am now copying my files via USB to my PC…

    CH
    Chii Oct 22, 2017

    I can no longer view my photos in the Galery after resetting the app preferences.. I don’t know why it did that but method #5 worked for me.. I am not copying my files via USB to my PC

    DH
    David Horowitz Nov 3, 2017

    I have a Galaxy S5, Android 5.0. I’ve tried methods 1-3 to no avail. I’m unable to try Method 4 and 5 because the “Disable” button is faded within Application Manager > Media Storage, and I cannot press it. However, I suspect that one of these methods (4 or 5) will solve my problem, because I’m unable to upload, download, and view photos. Tasks involving (I assume) Media Storage are quickly terminated and followed by an unrelenting flood of these pop-ups.

    Please help.

    CB
    Cat Black Nov 19, 2017

    And right after reading posts and controlling if I can see my photos (yes, I still see them all), the problem came back… Fortunately this popup appears now only if opening photos…

    CB
    Cat Black Nov 19, 2017

    Oh no, this started again just after I tried to open google shop… So I did again this procedure that I described and now it’s ok and fixed again.

    CB
    Cat Black Nov 19, 2017

    Just don’t try after problem fixed to open anything from google, not photos, nor google shop, etc, only chrome works good, without immediate appearing this problem again, and if it still appears, just do as I said, first step, then second step, then first again and quickly restart your device after cleaning caches and data, and forcestopping google service framework. Worked in my lenovo tablet.

    SP
    Suraj Padamsali Dec 28, 2017

    Thanks for the solution, this error has usually occurred due to insufficient RAM. Hard resetting might solve this annoying problem.

    EE
    Edward Esquives Feb 12, 2018

    Oh My Gosh it worked thank you !!!

    MA
    Markus Mar 14, 2018

    It came to the point where i had to do method 5.. i had no backup to photos but now everything is fixed. I have a samsung note 3 and none of these wpuld work for kore tham two minutes.. method 5 at least gave me more space i guess and now i can get all of my apps back

    IA
    iyabo ajayi Mar 14, 2018

    i am so glad to appreciate your advice. i was able to stop the android process pop up with the use of clearing cache under the google frame work.. thank you so much.. really really excited about it.

    ST
    Stacey Apr 25, 2018

    Method # 2 worked for my ZTE. Thank you so much.

    AZ
    Albert Zweistein Dec 7, 2018

    Variation for mediastorage: go to “storage”, there clear cache & delete data, then direct reboot
    (Orio 8.1 on Samsung T585)

    VC
    Vince Clark Jan 3, 2019

    Method 6: uninstall CCCleaner.
    Boom

    Reply
      DB
      dog burrito Jan 30, 2019

      This was just what I needed. Thank you good sir.

      GZ
      Ground Z May 6, 2022

      nope…it was only needed to “Method 2: Disable Automatic Date and Time”…the error is gone!

    JA
    jack Apr 8, 2019

    great article. So many of us thought if we stopped media process we wouldn’t have ringtone or notifications at all. Thanks this fixed it. Daym google framework.

    JA
    jack Apr 8, 2019

    great article. So many of us thought if we stopped media process we wouldn’t have ringtone or notifications at all. Thanks this fixed it. Daym google framework.

    EA
    Essential Admn Apr 17, 2019

    Thank you. By method 4 I was fixed.

    BL
    BlueRomance Apr 21, 2019

    i have a lg stylo 2 and on my screen every 3 seconds android.process.media keeps popping up i just got the phone and this error is happening. would a master reset help?

    DE
    Dr Sam Erugo Aug 6, 2019

    Thanks. Method 4 worked; but I need the Media Storage to store

    A
    Andrey F. Sep 6, 2019

    Great advice – thanks so much for your assistance!

    SW
    Shane Warren Author Sep 14, 2019

    If you have tried the indicated steps and the issue persists. The last option is to go for a master reset

    TS
    Terry Simply Dec 8, 2019

    After doing method 1, 2 and 3, now my photos and videos are ALL GONE and I’m real.pissed. Can someone tell me how to recover them back? Hopefully yhere is a way to recover them.

      SW
      Shane Warren Author Dec 12, 2019

      They are in no way related to your Photos and Videos. They might be missing due to another reason.

        PG
        PgB Jan 14, 2021

        So why did it happen on my note3 as well then?

    AV
    Akhil V Aug 1, 2020

    I HAVE HUAWEI MEDIAPAD 7 YOUTH .NOW THE ANDROID PROCESS AND MEDIA HAS STOPPED.WHAT SHOULD I DO.THERE WILL BE NO BACK ICON OR BACK SWITCH OR HOME BUTTON OW.

      SW
      Shane Warren Author Aug 4, 2020

      Have you tried the instructions mentioned in this article?

    MO
    Moonlight6 Nov 13, 2020

    I was suddenly stuck with an Alcatel phone running Android 4 which can do basically nothing on today’s internet, although I did manage to encounter this error and it was pervasive. Luckily I found your fantastic instructional article and only had to do the first two items to get things back to normal.

    I appreciate finding a well-written, step-by-step set of instructions when I’m having trouble and this one was one of the best I’ve seen. Even if it had not fixed my issue I would have still complimented the author on writing something that’s not too esoteric for the average person to comprehend and use. But since he did list a repair that worked for me, I liked it just that much better.

    Thank you!

    AW
    Anya Wallett Sep 10, 2023

    I’ve got a Samsung Note, I don’t understand anything and it’s stressing me out. I don’t have half the things needed and I don’t wanna remove my contacts as that’ll stress me out further. And I don’t wanna be crying for hours on end