How to Fix Adobe Application Manager Missing or Damaged

Adobe Application Manager helps in managing all the Adobe applications installed on the system. If the Adobe Application Manager is missing or damaged then you need to immediately take action to fix it. When the user opens the application they might get an error similar to “Adobe Application Manager, required to verify your license, is missing or damaged. Please download a new copy of Adobe Application Manager”.

Adobe application manager missing or damaged

This can be very frustrating and can waste a considerable amount for the users who rely on Adobe applications for their professional content. The cause of the error can be as simple as missing core files required to run the application, corruption of files to failure of establishing a connection to Adobe Serves. Please see the below methods to solve this problem.

Method 1: Rebuild the Adobe Application Manager

In this method, we will recreate all the files required to launch the Adobe Application Manager by downloading and installing a fresh copy of the AAM since the current error indicates that some files have been damaged or have gone missing from the computer. Please see the steps below.

  1. If you are using Windows, navigate to the following path (if available) and rename it to OOBE.old
    C:/Program Files(X86)/Common Files/Adobe/OOBE
  2. For Mac Users, navigate to:
    Library/Application Support/Adobe/OOBE and rename to OOBE.old

    Rename the file OOBE to OOBE.old (if it is present in the folder)

  3. Now go here and download and install Premiere Pro CC. (You do not need to uninstall the current copy of your creative cloud. Just close the one you are using and install the new one)
  4. You will get the option to activate the AAM, click activate and you are done.

Method 2: Run the Creative Cloud Cleaner and Diagnostics

Adobe Creative Cloud Cleaner is an official Adobe utility that helps the user to repair the damaged and missing Adobe Creative Cloud files. It also enables you to remove all the Creative Cloud or Creative Suite Apps installed on your system. Before you can use the Cloud Cleaner, you need to make sure you take care of the following prerequisites:

Step 1: Check your Creative Could files Sync status

You need to make sure all your native Adobe files are synchronized with the cloud library, otherwise, these files will be lost forever. You need to wait until all the files have been synchronized completely. To do this follow these steps below:

  1. Open your Creative Cloud Desktop Application.
  2. Click on the Cloud activity icon in the upper right corner and make sure it says File Synching is up-to-date.
    Check your Creative Could files Sync status

Step 2: Close Adobe Desktop Service and Core Sync service

Make sure that the Adobe Desktop Service and Core Sync Service is not running by going to your Task Manager in Windows or Activity Monitor on Mac

Step 3: Backup your Core Sync Files

Go to the following folders on your PC and save a copy of the files located in these folders.

C:\Users\username\AppData\Roaming\Adobe\CoreSync

For Mac

~/Library/Application Support/Adobe/CoreSync/

Step 4: Quit All Adobe Applications and Services

Quit any Adobe applications running in the background including Creative Cloud App and make sure there are no Adobe services running by opening the Task Manager or Activity Monitor. Following is a list of processes that might be running and need to be closed.

  • Creative Cloud
  • CCXProcess
  • CCLibrary
  • CoreSync helper
  • Adobe IPC Broker
  • armsvc
  • AGS Service
    No Adobe Services Running in Windows Task Manager

Step 4: Save your Third-party Adobe Data, Plugins, or any other Content

Copy and Save all the content present in Adobe Products folders, these may include your third-party plug-ins and preference files (if any).

Use Adobe Creative Cloud Cleaner (For Windows)

  1. Download the Creative Cloud Cleaner from here and run the file as an Administrator.
  2. Chose your language (“e” for English and “j” for Japanese) and press Enter.
  3. Type “y” to accept the End-user license agreement and press Enter.
  4. You will now see a list of options represented in a numerical sequence. Choose the 3rd option where it says CC Apps, Creative Cloud & CS6 Products and press Enter.

    Choose the option CC Apps, Creative Cloud & CS6 Products
  5. When you see the message that says Adobe Creative Cloud Cleaner Tool completed successfully, restart your computer.
  6. Go to the following folder and rename the following folders to OOBE.old:
    \Program Files (x86)\Common Files\Adobe\OOBE
    \Users\\AppData\Local\Adobe\OOBE
  7. Now install the Adobe Application Manager again

Use Adobe Creative Cloud Cleaner (For macOS)

  1. Download the Creative Cloud Cleaner from here.
  2. Double click the file AdobeCreativeCloudCleanerTool.dmg to run the Creative Cloud Cleaner
    Mac Adobe Creative Cleaner Tool
  3. Chose your language (“e” for English and “j” for Japanese) and press Enter
  4. Click Accept to accept the End-user license agreement and press Enter
  5. From the Menu in the upper right corner select the option that says CC Apps, Creative Cloud & CS6 ProductsSelect the option that says CC Apps, Creative Cloud & CS6 Products
  6. Now from the table select Adobe Application Manager to clean it up
  7. When you see the message that says Adobe Creative Cloud Cleaner Tool completed successfully, restart your computer.
  8. Go to the following folder and rename the OOBE to OOBE.old:
    /Library/Application Support/Adobe/OOBE
  9. Now install the Adobe Application Manager again.

Bonus: Use the Log Collector Tool

Use Log Collector is a tool used to gather your system logs in the form of a signed ZXP file and sends it to Adobe Customer Care to identify bugs and improve the Adobe Creative Cloud Application. Please see the steps below:

  1. Download the Adobe Log Collector from the following links:
    For Windows: Windows (32 bit) | Windows (64 bit)
    For Mac: LogCollectorTool.dmg
  2. On windows double click on the .exe file and specify the location where you wish to extract the files and click Next.
    Location of the Logs collected by Adobe Log Collectors
  3. On Mac, double-click the file named LogCollectorTool.dmg and then double-click on the Log Collector tool icon to run the Log Collector application.
  4. If you are already logged in to the Adobe Creative Cloud, The application will ask your consent to share the logs files with Adobe Customer Care.
  5. Once you have shared the logs with Adobe Customer Care, you will receive a confirmation email at your registered email address.
Kevin Arrows
Kevin is a dynamic and self-motivated information technology professional, with a Thorough knowledge of all facets pertaining to network infrastructure design, implementation and administration. Superior record of delivering simultaneous large-scale mission critical projects on time and under budget.

Expert Tip

How to Fix Adobe Application Manager Missing or Damaged

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