FIX: Windows Live Mail Stuck at Starting Screen

Windows Live Mail is arguably one of the best email clients to have ever graced the screen of a computer running on the Windows Operating System. However, that does not mean that the LiveMail application does not have any flaws or problems. Users of the LiveMail application have suffered from a wide variety of different problems, issues and errors over the years, with one of the most common ones being LiveMail getting stuck on the “Windows LiveMail starting” screen following the user entering their username and password into the program.

In all such cases, the LiveMail app would not progress through the “Windows LiveMail starting” screen regardless of how much time it computer would be left idle for. Windows LiveMail simply does not go any further than the “Windows LiveMail starting” screen and does not even display any error messages or codes that can be used to shed some light on the problem. Fortunately for anyone suffering from this problem, the issue can indeed be fixed. Of all things, this issue can be fixed by simply deleting the Calendars folder located in a certain AppData directory.  As bizarre as it may sound, deleting the Calendars folder is the best solution available for this problem at this time. You should not have any reservations about deleting the Calendars folder as LiveMail will automatically create a new Calendars folder as soon as you fire it up. To fix this problem, you need to:

Open Windows Explorer.

Click on Organize in the top-left corner and click on Folder and search options.

Navigate to the View

Enable the Show hidden files, folders and drives option, click on Apply and then click on OK.

This will unhide hidden folders such as AppData.

Navigate to the following directory:

C:\Users\<Username>\AppData\Local\Microsoft\Windows Live Mail\

Locate a folder named Calendars, right-click on it and click on Delete.

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Launch the LiveMail This LiveMail app should now launch successfully and go all the way through the “Windows LiveMail starting” screen. In addition, once the program starts successfully, it will create a new Calendars folder, so no functionality will be compromised.

Kevin Arrows


Kevin is a dynamic and self-motivated information technology professional, with a Thorough knowledge of all facets pertaining to network infrastructure design, implementation and administration. Superior record of delivering simultaneous large-scale mission critical projects on time and under budget.

Expert Tip

FIX: Windows Live Mail Stuck at Starting Screen

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