Microsoft is gearing up for the release of Windows 10 November update next month. Meanwhile, the company is rolling out new features as a part of the 20H1 builds every week. However, as these features are currently in the experimental stages, each new build brings a handful of issues as well.
The recent Windows 10 build 18995 introduced a major bug for Windows Insiders. The bug prevented many of them from restarting or shutting down their systems. Those who tried to shut down their PCs from the Start Menu after installing the update reported that the system gets stuck. The PC still runs in the background despite the fact that the screen instantly turns off.
The large impact of this problem forced Microsoft to acknowledge the shutdown/restart bug. Microsoft released a new cumulative update (i.e KB4526447) to fix the issue. Microsoft’s SVP of Windows Insider Program, Brandon LeBlanc, stated in a blog post:
“We have released 20H1 Build 19002.1002, which includes a fix for the issue causing some devices to get stuck during shutdown or restart.”
Windows 10 Users Are Struggling To Install The Update
Although the new cumulative update KB4526447 fixed the shutdown/restart bug for many of us, the problem is still there for a subset of users. A Windows 10 user reported a similar problem on official Microsoft Community forum:
My build is 19002 and this problem still exists. Microsoft apologizes and says they are working on it, and the check is in the mail. etc…
Additionally, those who managed to install the update reported that PC freezes during an attempt to restart their systems. The worst thing is they managed to get rid of the problem by pressing the power button for a few seconds after the system hanged on the Restart screen.
I am unable to update to build 19002 to get the fix. I tried restarting via the command line (which works), but the update does not install, and the PC simply restarts back into 18999.
Fortunately, Microsoft suggested a workaround that can help you to install the new cumulative update. Here is what you need to do:
- Go to the Windows Update to download and install the cumulative update on your system.
- When the system prompts you to reboot, open the Command Prompt.
- Type and paste the following command: shutdown /r /t 0 /f
- Hit the Enter key and wait for a few minutes.
- Once your system completes the restart process, log in again and quickly click Start > Power > Update & Restart.
If you have correctly followed the aforementioned steps, you should no longer experience any problems during the restart/shutdown process.