Windows 10 Crash Support: Microsoft adds QR Codes to BSODs

Most of us have at one point or another encountered the dreaded “blue screen of death”, or the BSOD, while using our PCs. One minute you are working on your PC; the next moment you’re hit by the blue screen notifying you about a critical system error. Earlier on, it would be difficult to decipher what these errors were, because they were displayed in codes that regular users were not familiar with. At best, you would only be asked to contact the system administrator for assistance. Very few people ever had an idea on how to go about it other than unplugging their machines from the power source and then restarting them. For windows 10 however, things are a bit different. Microsoft has gone the extra length to come up with a way to relay support information in the event of a blue screen of death (BSOD). They are now including QR (Quick Response) codes that can link users to a support page right from their smartphone.

The Role of the new QR Codes

So now you cannot be confused any more by the customary lengthy and complicated BSOD error codes from Microsoft. All users have to do is capture the QR codes on their smartphones and immediately they will be directed to sites where they can get relevant information regarding the crash. This way, they will easily identify where the fault was. It is still not an entirely flawless approach, even though there is great improvement from previous years. There are many error codes each specifying possible causes for a system crash. Quite predictably, malware have been developed to resemble the Microsoft BSOD which ends up duping computer users regarding the source of the system error.

Users mostly ignored the information provided and would just wait until the system restarted automatically. For the few who would like to take a step further to identify the root cause of the problem Microsoft recommends that they use the code for an online search about the problem. However, it is worth noting that the codes generated after an error were essentially created for developers. End users may just have to make do with basic online troubleshooting pages for blue screen errors (most of which would simply recommend updating software, rolling back drivers, or removing newly attached computer hardware).

BSODs in Windows 10 now offer the first stage of problem solving via the Quick Response code. In the event of a BSOD, the user points a smartphone QR code reader at Microsoft’s code and then they are redirected to a troubleshooting page synonymous with the blue screen. The link is usually the following URL: Rather than having users to refer to the error code in their quest for a solution, Microsoft uses the error codes as their reference when contacting support personnel. The support experts are the ones who decipher the error code and give feedback accordingly. In retrospect, QR codes are a form of shortcut. Even if the error codes identified the specific problem for the user, the latter would still have to contact the support team for a possible solution.

It may take a while for users to see the new QR codes in use; they have just been rolled out by Microsoft as an insider format. The general public may yet embrace them as the default format of BSODs.

Kevin Arrows
Kevin is a dynamic and self-motivated information technology professional, with a Thorough knowledge of all facets pertaining to network infrastructure design, implementation and administration. Superior record of delivering simultaneous large-scale mission critical projects on time and under budget.

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Windows 10 Crash Support: Microsoft adds QR Codes to BSODs

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