Windows 10 Bug: A Glitch Stops Windows 10 PCs From Shutting Down

Windows 7 users started experiencing a weird bug on February 6th, 2020. Thousands of people started reporting that they can no longer shutdown.

The loyal Windows 7 users who are not yet ready to switch to Windows 10 found a workaround to fix this issue. In order to shut down, people first had to log off their PCs and then used the shutdown button available on the login screen.

Previously, it was assumed that the problem targetted those systems as Windows 7 reached its end of support deadline. Now it seems like Windows 10 are also affected by the same shutdown bug. The reports [1, 2] suggest that Windows 10 users have now encountered a situation where the system prevents them from shutting down their systems.

The OS provides the following error message when a user attempts to shut down:

“You don’t have permission to shut down this computer”

What Caused The Shutdown Bug On Windows 10

Several Windows 10 users have noticed this issue, but there seems to be no workaround. Also, there is no acknowledgment from Microsoft at the moment.

It is worth noting that the cause of this issue is still unknown. According to the user reports, three potential candidates could be blamed for triggering this bug:

Adobe Genuine Monitor Service

There are numerous reports [1, 2] that the installation of the Adobe Creative Cloud (CC) causes the problem on Windows 10 and Windows 7 devices. Apparently, the Adobe Genuine Monitor Service has some incompatibility issues with the OS. If you have recently installed the software on your system, you need to disable the service to fix the shutdown bug.

BitDefender Total Security 2020 Update

Moreover, a user commented that the bug that prevents the PC from shutting down is probably caused by a recent BitDefender Total Security 2020 update. Notably, the problem was resolved when the Windows 10 user uninstalled the software. As a quick reminder, BitDefender also caused the same effect on Windows 7 machines.

Microsoft 4.8 Framework Update

Besides the aforementioned reasons, someone reported on Microsoft Answers forum that Windows 10 machine can no longer shut down after the installation of the KB4503575 update released for Microsoft 4.8 Framework on January 15.

Despite the fact that Microsoft is yet to release a fix, these potential reasons might help you to trace the actual reason.

What’s your take on this matter? Have you noticed this problem on your own Windows 10 machine? Let us know in the comments section below.


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Alex Schoff


Alex is a technology reporter with a particular interest in Microsoft and Windows. He keeps a close eye on major developments related to Windows 10, Google Chrome, Office 365, and more.
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