Earlier this week, WhatsApp rolled out group video and voice calls support for up to eight people. The new update is now available for both Android and iOS users and you need to download the latest version from Google Play Store and App Store.
You can start a group call by following any of these methods: For starters, open a group chat with four or more people. Then tap on the call icon located at the top, beside the group’s name. From the participants’ list, select all the people you want to add in the group call. Notably, you can only select up to 7 participants to start a group video or voice call.
However, there is also an option to initiate a group call without a WhatsApp group. Simply open the Calls tab at the bottom left-hand corner and open your contact list. Here, you will see “New Group Call” icon, tap this and choose all the participants you want to add in the call. Finally, select the respective option to initiate a voice or video call.
Although the feature turned out to be a lifesaver for millions of WhatsApp users amid the novel COVID-19 outbreak, at the same time, it is causing problems as well. According to WABetaInfo, some Android owners are experiencing issues with group calls. With most of them complaining WhatsApp fails to initiate a group call with an error telling them they don’t have an active internet connection.
Some Android users are experiencing issue with group calls: WhatsApp couldn't place group calls because there isn't an Internet connection, but this is not true because there is a good connection.
Are you experiencing a similar issue?
— WABetaInfo (@WABetaInfo) April 30, 2020
Since many people reported they couldn’t make calls even with a good internet connection, the problem seems to be causing frustration among users. If you are on the same boat, we have a workaround for you. It is worth noting that the feature works only when all the participants are running the latest version of WhatsApp at their end.
Someone confirmed on Twitter that the error disappeared when he removed a participant with an older version. Furthermore, in response to the tweet, some other Android owners noted that they encountered this error on the lastest Beta version as well.