WhatsApp has announced a bunch of new features for its business app. The company launched its Business app last year as a way for businesses to communicate with clients. Following are the new features coming soon to WhatsApp Business app.
- Request helpful information: When you need a shipping confirmation or boarding pass, you can give your mobile number to a business on their website, on their app, or in their store to send you information on WhatsApp.
- Start a conversation: You may see a click-to-chat button on a website or Facebook ad to quickly message a business.
- Get support: Some businesses may provide real-time support on WhatsApp to answer questions about their products or help you resolve an issue.
WhatsApp also shed light on the fact that all the messages are end-to-end encrypted. This will prevent anyone from tapping in and reading the conversations. The company also focused on the fact that users can block a business easily. The new features will roll out to WhatsApp Business users soon.