PlayStation is a gaming console that was first released in 1994 in Japan. The console has come a long way from there and its latest addition to the lineup was the PS4 which was released in 2013. The console is loved by a lot of people due to its controller-based gameplay and the charming lineup of exclusives. However, quite recently, a lot of reports have been coming in where users are unable to sign into their accounts and an Error “Code WS-37368-7” was seen while trying to do so
What is the Error Code WS-37368-7?
The Error code is often displayed when the user account has been banned either temporarily or permanently. This ban is implemented only in the most serious scenarios and might be due to a severe violation of terms of service. There is, however, a light at the end of the tunnel because several users reported getting back their accounts after contacting the Customer Support and clearing the violations up with them.
Many users were left annoyed as they didn’t even get an email from the company regarding the issue and no explanation was offered on their part. In most cases, it is observed that this ban is initiated if the user owes the company any money due to late payments for paid facilities.
What Can You Do to Solve this Problem?
There are a couple of things that you can try to check and see if the issue can be solved. First of all, try to sign in to the account on your computer and check to see if the account signs in. If it does it means that that the problem wasn’t with your account after all and it was related to the console. After that, you can try to check your network configurations or try to connect it with the mobile’s hotspot.
If the account can’t be accessed through a computer you should definitely contact customer support and inform them of the issue. They might be able to offer you a better explanation of the problem and might help you recover the account if it was banned due to a mistake.