Fix: Unable to sign into Groove 0xc00d11cd (0x80004003)

Groove is a music app integrated by Microsoft in Windows 10. It was named as Xbox Music in Windows 8 but Microsoft wanted to change the name of its music service inside its latest release i.e. Windows 10. It is a great app for music lovers as they can stream live music anywhere. You can also use passes to subscribe to a huge catalog of music. On the other hand, you can also stream your own music by uploading to OneDrive and accessing it through this app.

Using the Groove app requires you to Sign-in using your Microsoft account. So, a lot of users are unable to sign-in into Groove and it displays a hex-decimal error code i.e. 0xc00d11cd (0x80004003). It happens quite often whenever users try to sign-in on their computer inside the built-in groove app.

groove error 0xc00d11cd

Reason Behind the Error 0xc00d11cd (0x80004003):

The main culprit restricting you from signing-in to Groove music app might be your own network. Network caches are locally stored on a PC and sometimes, they cause troubles in the form of this error. On the other hand, there could also be an issue with the registry entries inside your Windows. Modifying the registry might solve your problem.

Solutions to Fix the Error 0xc00d11cd (0x80004003):

Based on the reasons, a number of solutions can be proposed in order to resolve this issue. I will mention only those that might do the trick. Follow the methods below.

Method # 1: Checking for Network

As I mentioned above, the main reason why you are unable to sign-in to Groove might be your own network connection. So, checking and tweaking some of the network settings might be a good solution. Make sure that you are on a fast network rather than a slower 2

Clear your Network caches by opening the Command Prompt (Admin). To open it, right-click over the start menu icon and select Command Prompt (Admin) from the list. Type the following line inside Command Prompt and press the Enter

ipconfig /flushdns

groove error 0xc00d11cd1

2. Go to your Internet Options by searching through the Cortana. Inside the Internet options, navigate to the Connections tab at the top and click over the LAN settings.

groove error 0xc00d11cd2

3. Inside the LAN settings, if any option is checked, uncheck it and hit OK button at the bottom. Now, try signing-in again in Groove application.

groove error 0xc00d11cd3

Method # 2: Modifying Registry

If the above method doesn’t work, then you should try this advanced method in order to solve this problem.

1. Open the Registry Editor by typing regedit inside the Run text field.

2. Inside the editor, navigate to the directory mentioned below.


groove error 0xc00d11cd4

3. Right-click over Audio, click on New and select DWORD (32-bit) Value. Rename this new value to DisableProtectedAudioDG.

groove error 0xc00d11cd5

4. Double click on the newly created value located on the right pane and set its Value data to “0”. Try to sign-in again to the Groove.

groove error 0xc00d11cd6

If this doesn’t work, try to perform an SFC scan and a DISM scan because in some cases those have been reported to fix this particular issue.

Method # 3: Running Windows Troubleshooter

In some cases, the error might be due to incorrect configuration on Windows’ end. Therefore, in this step, we will be running the Windows Troubleshooter in an attempt to fix this issue. In order to do that, follow the steps below.

  1. Press “Windows” + “I” to open settings.
  2. Click on the “Update & Security” option and select “Troubleshoot” from the left pane.
    Update & Windows Settings
  3. Scroll down and select the “Windows Store Apps” option.
    Running the Troubleshooter
  4. Click on the “Run the Troubleshooter” button and follow the on-screen instructions to run it.
  5. Check to see if the issue persists.
Kevin Arrows
Kevin is a dynamic and self-motivated information technology professional, with a Thorough knowledge of all facets pertaining to network infrastructure design, implementation and administration. Superior record of delivering simultaneous large-scale mission critical projects on time and under budget.
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Expert Tip

Fix: Unable to sign into Groove 0xc00d11cd (0x80004003)

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